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Reviews of Goldener Schlüssel 3 stars

Rathausgasse 72, Old City of Bern, 3011 Bern, Switzerland

#34 of 44 hotels in Bern

Guests' Choice

Review score

Based on 583 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    9.5

  • Facilities

    7.7

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 5 September 2025

    8.0
    Very good
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are small but clean. Efficient use of space.

    Location was excellent - right neatr the historical clock and Einstein house

    Stayed in September 2025

  • Reviewed: 28 August 2025

    8.0
    Bern is a historical jewel
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Great location in the old town, breakfast is good and substantial. We enjoyed the beautiful city of Bern.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very hot but the fan helped, and a very musty smell

    Location was super, easy room, shower pressure fantastic

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No AC, breakfasts could be better

    Location in Altstadt

    Stayed in August 2025

  • Reviewed: 21 August 2025

    7.0
    Enjoyable stay in Bern
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    The room was quite warm at night without air conditioning but a fan was provided however it was noisy. This is to be expected in Switzerland in summer.

    For a single room it was a clean, modernised and a reasonable size. Enough room for my bag and to walk around it. For a quiet room ask for a room at the back of the property. Tea/ coffee was also available in the room. Breakfast was more than adequate and quite a few choices cereals, fruit, cold cuts breads and croissants but no hot food except boiled eggs. The hotel was in an ideal location. 10 minutes from the train station and in the middle of the old town and was perfect for seeing the city. I’d stay here again.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location, friendly staff

    Stayed in August 2025

  • Reviewed: 16 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were so hot, the fans did not cool the room.

    Location and breakfast was good.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    My room was very small at the top of hotel but probably because it was a single. I would book a double the next time.

    Great location in the middle of downtown Old Bern. Very friendly staff and good breakfast included. Traditional Swiss hotel.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    7.0
    Will come back if ever visiting Bern again
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room can be quite hot in the summer. The only tiny fan does not help. There is a sharp climb on steps on the only quick way from car park to the hotel (other routes will take you longer than 15 minutes), so could be an issue if one’s luggage is heavy.

    It’s located in one of the most popular street in the old town. Our room is actually bigger than we expected, and you can feel that the hotel has tried to renovate such an old building to a modern standard. We cannot hear any noise from the street below. The staff has been very helpful in telling us where to go for sightseeing and sorting out our discounted parking ticket.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    7.0
    Very central stay, good but not great
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Damage to part of shower area which originally looked like dirt / muck. Whilst staff were very willing to see if they could clean it to me shows poor maintenance procedures. Very noisy street outside, I had thought Switzerland had a noise curfew after 10pm but both nights we were kept awake until 4am with music outside. Lastly breakfast options limited and service slow.

    Clean. Friendly staff.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    8.0
    There must be better hotels in this area
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Paper thin walls allowed us to fully appreciate the nuances of the bloke next door having a piss in the middle of the night. Average breakfast.

    Excellent location

    Stayed in August 2025

  • Reviewed: 2 August 2025

    8.0
    Satisfied
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The day we stayed was national day of Switzerland, there are a lot of people eating/chatting on the street making a little harder to sleep

    The room is big enough for a family of 4 , like the location a lot

    Stayed in August 2025

  • Reviewed: 2 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    I would like to have known how noisy the street outside the hotel is. The bars are open untill 4am!

    The room and bathroom were bery good as was the food in the restaurant.

    Stayed in August 2025

  • Reviewed: 28 July 2025

    8.0
    Comfortable hotel in a central location
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy street (in a good way the place came alive in the evening and was buzzing) but we couldn’t sleep with the window open, and it was very warm. But we were there at the weekend so it may not always be like that.

    Friendly staff, central location, clean room, comfy bed & ear plugs & plug in fan available. Parking is not far way.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Fantastic location
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    The acoustics. The street somewhat carries sound and with an open window, you’d say you’re sitting in one of the restaurants, not on the third floor. Closing the window cuts the noise to a surprisingly low level, but Summer nights could mean warm nights. This however comes with the location and that makes the tradeoff well worth it.

    Fantastic location, decent breakfast, friendly and accommodating staff, pillow menu! Would recommend.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    9.0
    Very cute and cosy hotel with unfortunately no room service , no minibar or water and no coffee machine in the room , al
    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    There could be a nespresso machine with capsules in the room . I also missed having water in the room and had to go out at night to find a bar that could sell me tap water !

    The room was very simple but I liked the bed and the good quality linen .

    Stayed in July 2025

  • Reviewed: 9 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No AC in the rooms and no screens in the windows. Was a little hot at night (mid-July). We slept with the window open and it was ok.

    Location, location, location..

    Stayed in July 2025

  • Reviewed: 8 July 2025

    8.0
    Great stop over and good breakfast
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Location and amenities

    Stayed in July 2025

  • Reviewed: 2 July 2025

    9.0
    Bern hotel historic center
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing in the hotels control. No AC but provided a fan. There was a metal band playing which could be heard but ended relatively early.

    Right in center of old town. Also had a flat fee for public parking. Staff, especially man who greeted me were exceptionally nice.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, friendly staff, having elevator in hotel

    Stayed in June 2025

  • Reviewed: 27 June 2025

    9.0
    Excellent value in a well run hotel in the middle of old Bern.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning.

    Perfect location, easily accessible by car with nearby parking garage. Excellent clean and modernized rooms and a wonderful restaurant. Elevator made baggage handling easy.

    Stayed in June 2025

  • Reviewed: 27 June 2025

    8.0
    Great Stay!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    There is no aircon in the room

    Breakfast is great! location is convenient. Free transportation QR code.

    Stayed in June 2025

  • Reviewed: 24 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Instead of the room I had booked, they gave me a small room with 1 bed. There were 2 of us. They changed me soon after.

    Location is perfect, room was normal

    Stayed in May 2025

  • Reviewed: 21 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Heavy blankets. It was too hot for this. Pillows were extremely thin.

    Bed and room were nice.

    Stayed in June 2025

Showing 1 – 25

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