Reviews of Glatthall

I really don't know what this guest mean when he says that the "host could have been more hospitable". There is this colonial attitude of certain guest that the host is at their disposal to wait on them and answer their beck and call all the time. I as host have a life of my own and a dignity of my own.I' m an aircraft engineer and running this BnB only to help poor people. Just because the guest paid 50 chf for a nights stay I have not sold my self to him as their slave. The first mistake the guest makes is that they don't check their messages. All the self check in information was sent to them. they don't care to check their mail and then come here and wake me in the middle of my rest time. I am also a human whose needs rest like the guest. I have been cleaning the apartment the whole day and then they expect me to wait for them untill their arrival as if I were a slave to open the door for them? don't I have a life of my own? what kind of slavery is that. People from certain countries have this colonial mindset that by paying for the room they booked they have bought me as a slave for that day. They are not in tune with modern times. I can be kind and helpful but I'm not here to provide them their bidding in middle of the night. Change your mindset and grow up.

I really don't know what this guest mean when he says that the "host could have been more hospitable". There is this colonial attitude of certain guest that the host is at their disposal to wait on them and answer their beck and call all th… Show more

This is what we call an excessive overreaction to a very very simple situation. Requesting a guest for the key to the apartment in an emergency need not necessarily be construed as a violation. Emergencies are an integral part of life. Emergencies arise in every human endeavor. Even in industries that have the highest safe standard such as aviation do occasionally face emergency situations. So for an emergency to arise in the running of an Airbnb is nothing out of the ordinary. We politely requested her if we could come over and pick up the key from her without interrupting the festival that she was attending. She right from the beginning took on very aggressive attitude and therefore everything appeared to her in the wrong light. I had actually asked her if I could come over with a coworker who had a pass to go into the festival arena (who works in the arena) and fetch the key from her. But even before we could explain to her the emergency and ask her for her help she reacted quite aggressively. .To help people in emergency situation is what the humans are meant to do. We had misplaced the second key to the apartment and therefore we had to seek her help and corporation. But she was not even willing to listen to us let alone help us. It was akin the behavior of a spoilt child not a grown up adult. We are thoroughly disgusted with the conduct of this guest. We have had hundreds of Americans who had stayed in my apartment and they are one of the most friendly and well mannered people. To overreact to a simple request and and to call it violation breach of privacy is absolutely uncalled for. We never ask her to leave the arena. We only asked if we could come over into the arena and collect the key from her. but right from the beginning she took on a very aggressive and the belligerant attitude and hence her negative appraisal of the situation. We are professionals ( for your information I'm an aircraft engineer who ensure the safety of the airplane day in day out) . We have the best interest of our guest in mind in all our interactions with them. It is a fundamental principle by which we abide and this explains why we are appraised so well by 95% of the guest. we have had guests who had accidentally locked themselves out and had reached out to us for help in the small hours of the morning and without a word of complain we have always reached out to help them. This is the noble latitude that we take towards our guest. unfortunately this guest never even gave us a chance to explain the emergency. She reacted to a hypothetical breach of trust as if she had been molested violated and raped by a stranger with whom we had shared her number. The so-called stranger was none other than a worker and a cohost who was willing to go over to the arena and collect the key on our behalf. so much fuss over absolutely nothing. Oh what a disgrace!!

This is what we call an excessive overreaction to a very very simple situation. Requesting a guest for the key to the apartment in an emergency need not necessarily be construed as a violation. Emergencies are an integral part of life. Eme… Show more