Reviews of Fred Guest House Hauptbahnhof - Mobile Check-in 2 stars
Konradstrasse 11, 8005 Zürich, Switzerland
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLocated near main railway station
Room was warm
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBit on the expensive side, but a great place to stay nonetheless! I highly rated the continental breakfast!
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClose to Zurich main train station and bus port where day trips with Best Of Switzerland tour operator can be booked online. Plenty of eating places, shops and supermarkets nearby.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room and all communal areas were very clean. The free coffee machine was super. The staff at the nearby hotel were very helpful.
Check in was poor. The mobile system didn’t work for me. Fortunately the staff at the hotel were able to help me. However as a woman travelling alone I would not stay here again due to this. The cost was extremely high for the room and stay.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt was very accommodating!
nothing
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood hotel, easy to go in the centrum
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location, very easily accessible
No air conditioners in the rooms and it was a very hot night at Zurich. We requested for additional fans but these were not provided either. Compact space with all facilities, but is too small for a family. There are a few stairs to the elevator and hard to carry luggage there
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation was great
I asked for a non-smoking room, and the room / bathroom clearly smelled of cigarettes.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe proximity to the bus station, train station, supermarket and museum made it perfect.
The room was tiny. I didn't like that there was no AC. Luckily I found a fan in a cupboard which I was able to use The cleaning wasn't thorough at all. The check in process was the worst. I arrived at midnight, hungry and tired and all with all my luggage. All I wanted to do was shower and sleep , and i couldn't get access to my room. I was told that I had no access to the building until I went to another building to check in!!! Not good at all!
Thank you for your feedback, Eugene. We do share the dimensions and details of our rooms transparently on all online platforms. For future visits, we offer various room types that may better suit your needs, including the Double Room Plus, equipped with air conditioning for added comfort. In regards to your arrival, as the Fred Guest House is a Mobile Check in Hotel we do follow a strict security protocol to ensure the safety of all our guests. We regret If the information was delivered inapropriately in your opinion! We regret that the cleanliness was not up to our usual standards. We strive for clean and hygenic rooms and there must have been a glitch in your room. What was not cleaned properly? . Warm regards, Your Fred Team 💙🤍
Thank you for your feedback, Eugene. We do share the dimensions and details of our rooms transparently on all online platforms. For future visits, we offer various room types that may better suit your needs, including the Double Room Plus… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewClose to train station
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewClose to everything. Breakfast was perfect
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewAll of the above. Also local!!
Sink was very slow…plugged up a bit.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThank you for a wonderful stay. The convenient location and cleanliness were great, and a special thanks to Keshia for her friendly service and sightseeing tips. We truly appreciate her kindness and give us a room upgrade!
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewGreat value in central Zurich. The location next to main railway station, tram lines and main bus station for tours is excellent. 20 minute walk to the restaurant street Niederdorfstrasse and Polybahn funicular. There is a great Lebanese restaurant and a mini market on the same block. Lift and free coffee in the lobby were appreciated. The room was minimalist but clean and comfortable.
Prepare to do some phone typing in the street for entry - not optimal if it's cold or raining! I had done pre check-in and payment online but still had to enter booking details on my phone to get in the door. On tiny phone screen interface I was confused about the entry for dates of stay (you were supposed to highlight including the departure day), so it could not find my booking and I had to go to hotel (lovely staff who fixed my entry so I had electronic key). Later we met someone standing there trying to enter her credit card details for the city tax, to get her booking processed.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewRoom is too small. We came late and I informed a day in advance that I have not completed the check in due problem with card, hence I called them to inform them I will be coming late and hoping we can settle the city tax when I arrived. I arrived late and no one opening the door for at least 30 minutes. With so many luggage we are waited and luckily someone came out and direct us to the reception. After so many attempts finally the night guard appeared and very rude saying you have to pay city tax. I said I have no problem to pay but you have to let us know where to go and he said no message a day earlier warning us our late arrival
The website didn't say that the hotel has not air condition which is crucial during hot summer season. Yes the room is with air fan but it is very small and not working properly. The next day when I returned the key to reception, the receptionist again very rude saying in Switzerland does not need air condition. I said that climate change does not exclude Zurich or Switzerland. He shrugged off by saying the temperature of Switzerland is always perfect. Rather than arguing, I left the hotel with bad taste. No point to argue about climate when clearly there is heatwave in Europe.
Thank you for your feedback, Suryantoro. We regret to learn about the experience you had during your stay. Our intention is to make the check-in process as smooth as possible. The self-check-in option is designed for convenience, yet our reception is always available to assist, With respect to room sizes, our detailed website descriptions aim for transparency, and our team is happy to assist in selecting a room that better suits your needs next time. For those looking for more space and comfort, we recommend our sister location, which offers a range of options. We understand your concerns about air conditioning. Only our Double Room Plus options currently include AC, and we suggest this for future stays during higher temperatures. Switzerland's climate is usually mild, but we recognize the impact of recent heat waves and are considering options to enhance guest comfort. Your observations on staff interactions are noted, and we will be addressing this with our team to align better with our service standards. Warm regards, Your Fred Team 💙🤍
Thank you for your feedback, Suryantoro. We regret to learn about the experience you had during your stay. Our intention is to make the check-in process as smooth as possible. The self-check-in option is designed for convenience, yet our re… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewFantastic location right by train station
Nothing