Reviews of Firefly Luxury Suites 4 stars

The Firefly is an exceptional property. The staff met our every need and were extremely nice, courteous and responsive. The room was spacious, modern and has a view of the Matterhorn.

Although the entire town of Zermatt is walkable, The Firefly is located on the end of town away from the train station. This isn’t too large of an issue since they provide shuttle services if needed.

Everything. The room was spacious, it was great to have a fridge and cook area, the pool and spa area were phenomenal. The staff were so nice and helpful.

A very small dislike is at bar 55 when ordering gin on the rocks, the glasses were so big with so much ice that it was actually difficult to drink the gin without getting a faceful of ice.

Room service.

Wonderful room, very nice spa, a cool bar, and very friendly staff.

Breakfast quality is not at the hotel’s standards. Only served at the room, options are very limited (e.g. one jam flavour at hotel’s discretion, no dried fruit).

Friendly staff, great breakfast and location.

Firefly was in a great location and decorated beautifully. The staff were very helpful and friendly, nothing was a problem and we really loved the breakfast in the mornings.

Nothing, it was excellent!

Absolutely stunning property and location. The staff went above and beyond and the pool, gym, jacuzzi and sauna were lovely too. Everything was very clean and well designed/laid out. Daily breakfast in our room was lush, and they had an amazing touch when we first arrived, of flip flops and dressing gowns that fit each of us (inc 3 kids of varying ages/sizes!) They also provided a rucksack to use during our stay, which was so helpful because our other bags were full. Nothing was too much! We loved the location - seeing the Matterhorn daily, going for walks in the mountains with our kids, and walking in town too. Not far from two play areas too, and also an amazing play area in Sunnega. Absolutely loved our stay!

Nothing really

Great place to explore Zermatt

The apartment was bright, large, clean and homely. It was perfect for our stay and we couldn’t fault anything.

Nothing, we loved it all.

Surprisingly, the gym is great, well-equipped and well-managed.

Loved the rooms, the decor, the vibe, the location, the bar…so cute & perfect. An amazing stay!

Flats were nicely decorated and very comfortable- breakfast was excellent!

Price value a little too high

Simply amazing! The location was superb, the breakfast every day served to your room made me feel like a queen, the views from the Villa were spectacular. We couldn’t have chosen a better location for our stay in Zermatt….book it!

Our experience at Hotel Firefly was perfect. We had an amazing room with 3 spacious bedrooms and 2.5 baths, a convenient kitchen and very comfortable living area. The staff was very friendly and helpful. The best thing was the breakfast delivered to our room every morning. We would select our choices the night before, and a staff member would arrive at our requested time and set the table with a nice matelasse cloth tablecloth and napkins, place settings and all the menu items that we requested. Within an hour or two, someone would come and clean up and remove all the breakfast items. The actual hotel is nicely decorated in Alpine decor and gives a very warm and comfortable feeling. The spa, sauna and indoor pool are fantastic. The location is perfect being a short, comfortable walk into the center of town.

Nothing to write. The hotel, town and ski experience exceeded our expectations.

Location great.. the bar had a great welcoming feel.. albeit we didn't really use it because busy.. Maybe a free drink voucher would have drawn us in.. But the whole stay was brilliant for the whole family.. For the 2nd week we moved to another rated Haus.. Nowhere near the same level of luxury as FireFly..

The staff! Quaint cute hotel.

I wish they had a restaurant.