Reviews of Hotel Altein Arosa, a Faern Collection Resort 4 stars

Comfort, staff, localisation - all top

No faults

Nicely renovated old building. Big balcony with nice views. Staff was friendly and professional

Nothing really

Rooms, View and a lot of things to do

Nice design, great staff, super location

In the restaurant (not half board), the quality and quantity of the food was not always at the right level. One day the mixed salad was great the other day totally over salted. I am not a big eater, but the quantity was not okay. Fish and chips: only 4 pieces of fish and too many fries (to compensate). Tagliata di manzo: 2 small pieces of beef and lots of vegetables (to compensate) - conclusion: They are almost there, but not quite yet…

The hotel itself is very beautiful and impeccably clean. The breakfast offerings were satisfactory.

However, the reception service was absolutely disappointing. Upon arrival, my sister and I specifically requested a parking space with an electric vehicle charging station. At no point were we informed that charging required an additional card obtainable from the reception desk. As a result, the car remained “charging” for the entirety of our stay but never actually charged. When we realized this on the day of departure and brought it to the attention of the reception, they merely stated that I should have asked for the charging card—something I assumed was obvious when requesting a parking spot with a charger. Additionally, I noticed that other guests were offered a welcome drink upon check-in. This courtesy was not extended to us. The reception staff were unhelpful and unpleasant throughout our stay. Based on this experience, I cannot recommend the hotel.

Lovely hotel decor. Nice bars and restaurants. Great spa

Some signs of damage and wear in the room.

Nice style, well decorated 20th century (?) building with marble hall. Very friendly service, particularly during dinner. Great wellness area.

Very commercial attitude, e.g. tab water during half board dinner comes at a price, 20% discount on the first drink in the bar - instead of a free welcome drink (with a 4 nights stay…)

Clean, nice staff in the dining hall. Modern space. Spa and wellness area.

A bit pricey for what it offered.

Top Hotel, with nice services: the wellness area, the meals, the extra services and the infrastructure. It was ideal for a long relaxing weekend. We stayed at the "corner room": very nice with view on the mountains and the village.

The meal service was very kind but a bit too fast. Although I understand the need to be efficient, I would have liked to have a bit more time to simply stay at the table and chat without having to rush into the 4-dishes menu.

The hotel is renovated and clean, balconies have an amazing view

Bathrooms lack basic amenities ( cotton pads, etc. ) The room itself is very small, no place to sit except on the bed. The breakfast was too basic

Rooms View Location

The only good thing about this hotel is the location/view and that the building itself looks nice from the outside—spacious and well-decorated. Some rooms have big balconies, though that space would have been better used to make the rooms themselves larger. The staff was friendly, but that didn’t translate into competence or actual service. After our complaints, they offered a room upgrade, but only for the second night—an offer that was essentially useless for a short stay.

This hotel is the definition of overpriced mediocrity, with management that either has no idea what they’re doing or is deliberately cutting every possible corner. The most outrageous issue was that the shower was inside the bedroom, just 30 cm from the bed, separated only by a curtain. The sink was equally ridiculous—tiny, practically unusable, and guaranteed to splash water everywhere, including the bed where you sleep. No 4-star hotel should ever rent out a room like this, let alone without a clear warning. Beyond the bizarre bathroom setup, everything else felt cheap: the hairdryer was weak, the rooms were cramped, and the breakfast was forgettable. Even the juice glasses at the buffet were laughably small, forcing guests to refill them multiple times just to get a normal portion. Staff ignored our complaints, happy to let us walk away rather than actually solve the problem. This hotel hides behind a fancy facade but delivers a soulless, cut-rate experience that isn’t worth a fraction of what they charge.