Reviews of Hotel Etoile & Alpenperle Residences 3 stars
Wildistrasse, 3906 Saas-Fee, Switzerland
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe work of reception staff was very professional The shuttle to the parking slot was ready immediately The planning of the room was excellent The recommendations of restaurants were extremely good
Dear Reuven, Thank you very much for your wonderful feedback! We are pleased to hear that you appreciated the professionalism of our reception team, the quick shuttle service, the room layout, and our restaurant recommendations. It is a great motivation for us, and we look forward to welcoming you again on your next visit to Saas-Fee. Kind regards, Federica
Dear Reuven, Thank you very much for your wonderful feedback! We are pleased to hear that you appreciated the professionalism of our reception team, the quick shuttle service, the room layout, and our restaurant recommendations. It is a gre… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGreat location. Easy to find. We were upgraded to a room in the main hotel. Staff were very responsive and proactive. Restaurant was great - Spanish tapas and pizza were great for us. Very flexible about us needing early departure - packed lunch provided. We were walking Tour Monte Rosa.
All good.
Dear David, Thank you so much for your detailed feedback! We’re delighted that you appreciated our location, the room upgrade, and the attentive service from our team. It’s wonderful to hear that you enjoyed our restaurant with Spanish tapas and pizza, and that the packed lunch was helpful for your early departure during the Tour Monte Rosa. We truly hope to welcome you again on another visit to Saas-Fee! Warm regards, Federica
Dear David, Thank you so much for your detailed feedback! We’re delighted that you appreciated our location, the room upgrade, and the attentive service from our team. It’s wonderful to hear that you enjoyed our restaurant with Spanish tapa… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe rooms were exceptionally clean and very comfortable beds and good quality bed linen. I never had a fridge in my room so the host kindly allowed me to change to another room with a kitchenette. The first apartment had a lovely large balcony with amazing mountain views.
All was fine. The only issue really was that it was right at the north end of the village so quite far to walk up and down to the main part of the village to the shops if have to do it 2 or 3 times daily in the heat though probably not a major issue for most people
Dear Janice, Thank you very much for your detailed feedback! We’re delighted to hear that you found the rooms exceptionally clean and comfortable, and that you enjoyed the balcony with its wonderful mountain views. We’re also glad we could provide a room change with a kitchenette to make your stay more convenient. Our peaceful location at the edge of the village offers quiet surroundings, though we understand that the walk to the center can feel longer in the summer heat. We truly appreciate your thoughtful remarks and hope to welcome you back to Saas-Fee again! Warm regards, Federica
Dear Janice, Thank you very much for your detailed feedback! We’re delighted to hear that you found the rooms exceptionally clean and comfortable, and that you enjoyed the balcony with its wonderful mountain views. We’re also glad we could … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIn quiet area of saas fee . Excellent staff very friendly helpful Excellent facilities sauna and hot tub provided dressing gowns Plentiful breakfast Lovely gesture for daughters birthday Buggy lift to bus station Very clean room and hotel area Excellent communication re arrival and saas fee city pass We will return
Nothing Wish we had stayed longer
Dear Susan, Thank you very much for your wonderful feedback! We’re delighted that you enjoyed our quiet location, the sauna and hot tub, as well as the plentiful breakfast. It’s especially lovely to hear that our birthday gesture for your daughter made your stay even more memorable. We truly appreciate your kind words about our staff, cleanliness, and communication, and we’re so pleased you felt well taken care of throughout your stay. We’ll be very happy to welcome you and your family back to Saas-Fee again—hopefully for a longer visit next time! Kind regards, Federica
Dear Susan, Thank you very much for your wonderful feedback! We’re delighted that you enjoyed our quiet location, the sauna and hot tub, as well as the plentiful breakfast. It’s especially lovely to hear that our birthday gesture for your … Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThe staff was very accommodating and friendly. Super helpful in coordinating pickup from parking lot and with fun activities.
We couldn't stay longer! Everything was great, we will come back next summer!
Dear Harry, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and that our team could make your visit smooth and enjoyable, from the pickup service to planning fun activities. It’s wonderful that everything met your expectations. We’ll be looking forward to welcoming you back next summer for another great stay in Saas-Fee! Warm regards, Federica
Dear Harry, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and that our team could make your visit smooth and enjoyable, from the pickup service to planning fun activities. It’s wonderful that eve… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, clean room, good breakfast, good location.
Rooms were quite noisy, we could hear everything the neighbours said.
Dear Anke, Thank you very much for your kind words about our staff, cleanliness, breakfast, and location – we are delighted you enjoyed these aspects of your stay. We hope to welcome you back to Saas-Fee in the future and provide you with an even better experience. With warm regards, Federica
Dear Anke, Thank you very much for your kind words about our staff, cleanliness, breakfast, and location – we are delighted you enjoyed these aspects of your stay. We hope to welcome you back to Saas-Fee in the future and provide you with … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewStaff excellent, Miriam and Italian lady whose name escapes me, sorry, looked after us very well. Very warm welcome.
Dear Bruno, Thank you so much for your kind words. We’re delighted to hear you enjoyed your stay and felt well looked after me and my colleague Miriam. We hope to have the pleasure of welcoming you back to Saas-Fee again soon. With warm regards, Federica
Dear Bruno, Thank you so much for your kind words. We’re delighted to hear you enjoyed your stay and felt well looked after me and my colleague Miriam. We hope to have the pleasure of welcoming you back to Saas-Fee again soon. With warm re… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewVery nice staff, very helpful. Great view from balcony
Dinner was a bit minimal; they have tapas but not very much choice. Location is a bit far away from the lifts but that also means its very quiet.
Dear Robert, Thank you very much for your kind feedback! We are delighted to hear that you appreciated our friendly staff, the beautiful balcony views, and the peaceful location. Regarding the dinner, our tapas menu is intentionally designed to offer a selection of dishes with different flavors, allowing guests to mix and match according to their preferences while keeping the concept simple and uncomplicated. We will, however, take your comments into consideration as we continually strive to improve our offerings. We hope to welcome you back soon for another enjoyable stay! Warm regards, Federica
Dear Robert, Thank you very much for your kind feedback! We are delighted to hear that you appreciated our friendly staff, the beautiful balcony views, and the peaceful location. Regarding the dinner, our tapas menu is intentionally design… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe town itself is very unique – keep in mind that it’s not accessible by car. There is a paid parking area just outside the town, and it’s about a 500-meter walk to the hotel. This surprised us at first, but also added to the charm. The hotel is very clean and well-maintained, with a cozy common room where guests can meet, play board games, and relax together. The rooms are small but include a balcony, a mini-fridge, and – most importantly – a radiator and heated bathroom floors. The sun doesn’t always shine in Switzerland, so having the option to dry clothes is a real plus. The breakfast was tasty, with a good variety of options, and the staff were friendly and helpful. P.s. Free cable car included (summer period).
The hotel is located quite a distance from the parking area – be prepared to drag your luggage for about 500 meters. :) The parking is paid and not exactly cheap.
Dear Mindaugas, Thank you very much for your detailed review! We are happy to hear that you enjoyed the unique charm of Saas-Fee, the comfort of our rooms with their heated bathroom floors, and the cozy atmosphere of our common room. It’s also great to know that you appreciated our breakfast variety and the friendliness of our team. As you mentioned, Saas-Fee is a car-free village, which adds to its special character. While parking is located outside the village, we offer a free shuttle service for our guests on arrival and departure to make the transfer with luggage easier. We’re glad you had a pleasant stay with us and hope to welcome you again in the future! Warm regards, Federica
Dear Mindaugas, Thank you very much for your detailed review! We are happy to hear that you enjoyed the unique charm of Saas-Fee, the comfort of our rooms with their heated bathroom floors, and the cozy atmosphere of our common room. It’s a… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewQuiet and spacious room, tea making facilities in the room. Great breakfast with fresh local bread, ham, cheese and a good selection of fruit, vegetables, scrambled and self-boiled eggs - everything we need for a good start of the day in the mountains.
Impossible to take a shower without flooding the floor of the bathroom. Breakfast in another building 5 min away on foot (we were in Alpenperle Residences) but we didn’t mind.
Dear Ekaterina, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed the quiet and spacious room, the tea-making facilities, and especially our breakfast with its selection of fresh local products – it is wonderful to know that it gave you a good start to your mountain days. We appreciate your comments regarding the shower and will certainly look into improving this aspect. Thank you also for mentioning the short walk to the main building for breakfast – we are glad to hear it was not an inconvenience for you. We hope to welcome you back to Saas-Fee and to our Alpenperle Residences again soon! With warm regards, Federica
Dear Ekaterina, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed the quiet and spacious room, the tea-making facilities, and especially our breakfast with its select… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat stay with friends! Tasty breakfast, comfy rooms, friendly staff, and a relaxing outdoor jacuzzi. Perfect location near the city center.
Dear Adrian, Thank you so much for your kind review! We're delighted to hear you and your friends had such a great stay with us. It’s wonderful that you enjoyed the breakfast, found the rooms comfortable, and got to relax in the outdoor jacuzzi. Our team is especially happy to know you felt warmly welcomed. We hope to see you again soon for another fun and relaxing getaway! Kind regards, Federica
Dear Adrian, Thank you so much for your kind review! We're delighted to hear you and your friends had such a great stay with us. It’s wonderful that you enjoyed the breakfast, found the rooms comfortable, and got to relax in the outdoor… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe staff were extremely friendly and helpful. The breakfast was good and the room was excellent for the price.
Dear Richard, Thank you very much for your kind feedback! We’re delighted to hear that you appreciated our friendly team, enjoyed the breakfast, and found the room excellent for the price. It was a pleasure having you with us, and we hope to welcome you back to Saas-Fee again soon. Warm regards, Federica
Dear Richard, Thank you very much for your kind feedback! We’re delighted to hear that you appreciated our friendly team, enjoyed the breakfast, and found the room excellent for the price. It was a pleasure having you with us, and we hope t… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewView from balcony, friendly staff
I generally prefer silence to background musac. But the musac at Hotel Etoile was particularly banale. The fiendly staff agreed to turn it off.
Dear Andy, Thank you very much for your feedback and for highlighting the beautiful view from your balcony and the friendliness of our team. We're truly pleased that you felt well looked after during your stay. We also appreciate your comment regarding the background music. Your preference for a quieter atmosphere is fully understandable, and we’re glad our team could respond promptly to your request. We hope to welcome you back again soon for another relaxing visit to Saas-Fee. Warm regards, Federica
Dear Andy, Thank you very much for your feedback and for highlighting the beautiful view from your balcony and the friendliness of our team. We're truly pleased that you felt well looked after during your stay. We also appreciate your… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewWe had a wonderful stay at Hotel Etoile. The hotel is in a lovely, quiet part of the village but still with easy access to everything you might need. The staff were very friendly and attentive throughout our stay, and communication before our arrival was excellent too. A special thanks to Frederica, who was exceptional — always with a warm smile and a nice chat that made us feel truly welcome. Our room was cute and tidy, with breathtaking view of the mountains from the balcony. The included breakfast was a perfect start to each day, with a good variety to choose from. Highly recommended — we’d love to come back!
Deatr Jikta, Thank you so much for your kind and thoughtful words! We're truly delighted to hear that you had a wonderful stay with us at Hotel Etoile. It's lovely to know that you enjoyed the peaceful yet central location, the mountain views from your balcony, and the variety at breakfast each morning. Your praise for our team means a great deal to us — and I'm especially touched by your special mention. It was a real pleasure getting to know you, and I'm so happy to hear that you felt genuinely welcome here. We would absolutely love to welcome you back again one day. Until then, warmest wishes from all of us in Saas-Fee. Kind regards, Federica
Deatr Jikta, Thank you so much for your kind and thoughtful words! We're truly delighted to hear that you had a wonderful stay with us at Hotel Etoile. It's lovely to know that you enjoyed the peaceful yet central location, the moun… Show more
Reviewed: 4 July 2025 · Stayed in April 2025
Verified reviewfantastic Staff.
Tapas was good
Dear Alan, Thank you very much for your kind words! We're delighted that you enjoyed the tapas and that our team made a positive impression on you — we’ll be sure to pass on your compliments to the staff. It means a lot to us to hear that you had a pleasant stay, and we hope to welcome you back again soon in beautiful Saas-Fee. Warm regards, Federica
Dear Alan, Thank you very much for your kind words! We're delighted that you enjoyed the tapas and that our team made a positive impression on you — we’ll be sure to pass on your compliments to the staff. It means a lot to us to hear t… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewFriendliness of staff and comfortable stay
Dear Susan, Thank you very much for your kind words! We're delighted to hear that you found our team friendly and enjoyed a comfortable stay. It was a pleasure having you with us, and we hope to welcome you back soon to Saas-Fee! Kind regards, Federica
Dear Susan, Thank you very much for your kind words! We're delighted to hear that you found our team friendly and enjoyed a comfortable stay. It was a pleasure having you with us, and we hope to welcome you back soon to Saas-Fee! Kind r… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewNice place and nice stuff..
Stuff cooperative
Dear Mansour, Thank you very much for your kind words! We’re delighted to hear that you enjoyed your stay with us and appreciated both our location and our team. Your mention of our staff’s helpfulness and cooperation means a lot to us. We hope to welcome you back soon to Saas-Fee! Warm regards, Federica
Dear Mansour, Thank you very much for your kind words! We’re delighted to hear that you enjoyed your stay with us and appreciated both our location and our team. Your mention of our staff’s helpfulness and cooperation means a lot to us. We… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewStaff was super helpful and friendly
Sauna and jacuzzi included in price
Dear Oxana, Thank you very much for your kind feedback! We're delighted to hear that you felt well taken care of by our team and that you enjoyed the sauna and jacuzzi – both are indeed included in the price to help make your stay as relaxing as possible. We hope to welcome you back again soon! Kind regards, Federica
Dear Oxana, Thank you very much for your kind feedback! We're delighted to hear that you felt well taken care of by our team and that you enjoyed the sauna and jacuzzi – both are indeed included in the price to help make your stay as re… Show more
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewExcellent
Dear Eeswaran, thank you so much for your wonderful review. We are truly happy you found everything perfect and look forward to welcoming you again soon. Kind regards, Federica
Reviewed: 5 May 2025 · Stayed in February 2025
Verified reviewReviewed: 17 April 2025 · Stayed in March 2025
Verified review