I loved the bed and the view of the lake

Stayed in September 2025

On one night of my stay there was quite a lot of noise early in the night from I believe an adjoining room. However, this was in no way the hotel’s fault.

The location was absolutely first class, my single room had a view straight out onto the Chapel Bridge. However, the two ladies running reception during my stay were a credit to the hotel. Not only were they knowledgeable and helpful, but both went out of their way to accommodate my attempts to speak German, showing both patience and grace, and taking the time to speak slowly and clearly, and even teaching me new words. Between them they made my stay a pleasure, and if I hopefully one day return to Luzern, I will certainly book in with at Hotel des Alpes again. Thank you all so much!

Stayed in September 2025

Smallish shower. Nothing else.

Lovely hotel in a great location very close to the Chapel Bridge. The staff on reception were friendly and helpful so we enjoyed our stay here. The room was a good size but the shower a little small. Comfortable bed and very clean. Nice bonus was the voucher for free drinks at the hotel restaurant.

Stayed in August 2025

Great location, convenient restaurant, clean/comfortable room. Great water view form our balcony.

Stayed in August 2025

Location was amazing. We received vouchers for breakfast which was perfect for our needs. Wherever view room had stunning views.

Stayed in August 2025

Everything. Great location, facilities, and staff. We used the provided vouchers for breakfast, it’s a great system and offering.

Stayed in August 2025

Great location

Stayed in August 2025

The shower floor felt uncomfortably slippery unless you put the cloth bath mat on the shower floor.

Ideal location, excellent breakfast. The room was a bit small and warm.

Stayed in August 2025

no air vent

location

Stayed in August 2025

No A/C in summer heatwave but small issue

Staff and location fabulous

Stayed in August 2025

The hotel is in a fantastic location and the breakfast was lovely.

Stayed in July 2025

Unseasonably warm and no A/C make for hot sleeping conditions

Great location and views

Stayed in August 2025

The weather was very warm and some fans worked better than others, making it uncomfortable for sleeping. Not possible to keep the windows open due to the noise from the streets. My son's room didn't seem to have a plug point for the two point European adapter we brought from the UK but ours did so we managed. We were given vouchers for breakfast but were charged extra on the first and last day, even though we were later told that we had credit left from the overall total as we hadn't used all of the value of the vouchers.

Perfect location on the lake and a short walk from the train station. Rooms were clean and well maintained. The breakfast al a carte options were fine for us and our two nights stay.

Stayed in August 2025

In the evening there was some street noise until about 2300

Location, great, restaurant, good value for downtown location

Stayed in August 2025

No air conditioning

Beautiful view from my room, great location

Stayed in August 2025

Exceptional hotel, the location, the staff, the facilities, the room. Just perfect

Stayed in August 2025

nothing here stands out to me as something that I did not like. We really enjoyed our stay. I would stay again.

I enjoyed the staff being so helpful. We were able to check in early and got a room upgrade. It was stunning location and very close to the train station which made leaving early in the morning easy.

Stayed in August 2025

Nothing

Everything was just perfect here! I wish I had upgraded to a room with a view but actually we spent a lot of time out exploring!

Stayed in July 2025

The room had a view of the alley and when window was open the noises from alley carried up.

Perfect Location and fabulous breakfast

Stayed in July 2025

Really nothing!

The location of this hotel is 10/10, only around 10 mins walk from the train station and the Chapel Bridge was right at the front. You can really walk everywhere to see all tourist spots. The breakfast was outstanding, fresh and delicious. Staffs were friendly and helpful. The room was very clean, bed and pillow were very comfortable. There was a very posh restaurant at the hotel and a pub next door which made it very convenience.

Stayed in July 2025

Location was excellent; less than 10 minute walk to central train station. Restaurant was excellent. Vouchers provided an incentive to dine there. Well worth it!

Stayed in July 2025

Las vitas son insuperables

Stayed in July 2025

Great location, beautiful rooms, excellent staff. Included vouchers for breakfast.

Stayed in August 2025

The hotel is on the expensive side, and the restaurant prices were also quite high. Unfortunately, the service we experienced from one waiter felt a bit disengaged, which impacted the overall breakfast experience.

Ideally located hotel, our room had a direct view of the Chapel bridge (Kapelbrug). The hotel has 3 stars but we would give it 4. It was really nice and clean and comfy. The reception lady was great and very helpful.

Stayed in July 2025