The bed was very uncomfortable. View to the lake was not a true view to the lake as offered, we were located on the 1st floor.

Great breakfast! Very friendly staff

Stayed in August 2025

Everything was amazing, thank you

Stayed in August 2025

Restaurant & breakfast fabulous

Stayed in August 2025

Loved this hotel the room were beautiful and pool and views were stunning. Really well located a min from the trains station and you can take a funicular down to the city centre for free.

Stayed in July 2025

Unfortunately no kettle in the room

Position, position! Close to station and great view over Lugano. Large property with beautiful pool and plenty of sun lounges. Spacious room

Stayed in August 2025

Not cheap, but a worthwhile treat!

Location to the train station was a few minutes walk if you via platform 4, and easy access to the lake via the funicular at the station was perfect. The hotel had a lovely restaurant and outdoor pool which we took advantage of. Worth upgrading to a balcony with a lake view - couldn’t get enough of that view 😃.

Stayed in August 2025

The room was not cleaned during my stay,

The hotel is situated in a great location, 5 min walking distance from the train station. The room was renovated and the breakfast was nice. When I arrived the room was not ready yet but I was invited to use the swimming pool until until the official check in time, When I did the check out, I was also allowed to use the pool and all the facilities of the hotel during the day. The breakfast had some variety of options and good quality. The restaurant situated in the gardens of the hotel is also a recommended option for a nice meal.

Stayed in August 2025

It would have been nice to have drinks making facilities in our room. But it was only a minor issue

Everything was immaculate. The room was a little on the small side but had everything we needed (apart from tea/coffee making facilities). There was even a view of the lake from the terrace outside our room. After arriving very late because of transport issues, we were met by a very kind and helpful lady who not only arranged for us to park our car, she also arranged for bar to stay open to serve us drinks, even though it officially had closed. There was also a very kind man who took our luggage in for us. The buffet style breakfast had just about everything anyone could want.

Stayed in August 2025

Hard to dislike this place!

Location Staff Environment Comfort Facilities

Stayed in August 2025

Nothing

Beautiful resort up on hill near train station. Easy down to city central square via Funicular inside Train Station

Stayed in August 2025

Breakfast, closeness to the train station, swimming pool, views from room

Stayed in August 2025

Location and facilities and sorroundings

Stayed in July 2025

The breakfast was great. The evening meal was greaat

Stayed in July 2025

Great location, great service, great view

Stayed in July 2025

We like the fact that it was very close to the train station but if you are a light sleeper you may be able to hear the trains

It was a beautiful property, loved the restaurant, hotel, breakfast , lake view room

Stayed in July 2025

Didnt like the rooms locked —and even unlocked from the inside of the room with a key. Seemed a little dangerous in the event of a fire.

So much charm. Love the history and detail. Walkable but it’s a good walk to lake area. Walkable to train station.

Stayed in July 2025

The hotel is near the station which is at the top of Lugano up lots of steps, get the funicular and this is not an issue though.

Lovely hotel in good location by the station. Staff were wonderful and the pool, bar, and restaurant are all excellent.

Stayed in July 2025

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Had room with park view which was quiet. Room very comfortable, park with big pool is a great joy, bar with cocktails indoor and on terrace nice - check happy hour! Nice Italian restaurant in park. Via short cable car ride (free with complementary Ticino-Card) starting at other side of railway station very quickly connected to center of town and lakeside. very good choice at breakfast buffet.

Stayed in July 2025

We loved everything about this place. Facility, location and staff are excellent.

Everything!

Stayed in May 2025

It's a 3* hotel, so don’t expect a coffee machine or toiletries in the room. I liked it all.

Having stayed in many 5* hotels in Switzerland, none have come close to the hospitality and enjoyment that we experienced here. A classic hotel with comfort and attention that harks back to the 'good old days' of Swiss hotels, from the breakfast to the pool, to the bar and ending at the restaurant. The helpful and friendly staff made it all possible - and everything was done in understated style.

Stayed in July 2025

No tee or coffee facilities in the room.

Location. Parking. Pool. View. Breakfast. Staff. Air conditioner.

Stayed in July 2025

The choice of lunchtime snacks could have been better

Breakfast was superb, great choice. The reception staff were very friendly and helpful

Stayed in July 2025

Decor is a bit outdated in some parts but personally I found it charming.

Great hotel, very happy with this choice. Very helpful staff, beautiful facilities and nice breakfast location. Loved the pool area and gardens.

Stayed in July 2025

Pls tell peopl when they arrive, that they can use public transport for free. I unfortunately oversaw the Mail with the ticket.

Clean room with a lovely view. Relaxing pool area with a wonderful garden attached. Friendly staff and a tasty breakfast. Overall a great atmosphere in the hotel in a very good and accesible location.

Stayed in July 2025