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  5. Reviews of KAYA Zurich Apartment RUBY - Downtown Deluxe 2BR Apt

Reviews of KAYA Zurich Apartment RUBY - Downtown Deluxe 2BR Apt

Elisabethenstrasse 28, Aussersihl, 8004 Zurich, Switzerland

#133 of 338 vacation rentals in Zurich

Guests' Choice

Review Score

Based on 16 apartment reviews

8.6

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.1

  • Facilities

    8.7

  • Staff

    8.6

  • Value for money

    7.9

  • Free Wifi

    8.7

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Showing 1 - 16

  • Reviewed: August 27, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Spacious, well decorated, nice furniture, easy to get on the public transport and surrounded by funky places to eat and drink.

    Stayed in August 2025

  • Reviewed: July 28, 2025

    8.0
    Great place to stay for a couple of nights
    • Leisure trip
    • Group
    • Two-Bedroom Deluxe Apartment
    • Stayed 2 nights

    cellar where the washing machine was a bit spooky.

    the location was just a short distance from town and easy to get to on the tram from the station It. had everything we needed. There was a restaurant below us so great if you wanted to nip down and get a drink or some food. Good communication with the team before arrival. Our washing machine wasn't working but there was another one we could use down in the basement.

    Stayed in June 2025

  • Reviewed: June 30, 2025

    8.0
    Good quality accommodation but lacks a few basics which would make a big difference.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    No air-conditioning a major issue for a heatwave. No basic kitchen amenities, such as dishing detergent, dish washer tablets, washing machine detergent. No basics like salt and pepper.

    Lovation to city was good. Easy transport options. Good sized apartment for our party of 3.

    Stayed in June 2025

  • Reviewed: June 23, 2025

    9.0
    Comfortable location! Immaculate place!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 1 night

    It took nearly 20 minutes to sort out how to get into the apartment. An employee of the restaurant on the ground floor of the condo eventually assisted us in gaining entry. The messaging was delayed at this crucial time. However, overall, a great place to stay.

    The apartment was clean and well-equipped. The owner mainly responded on time. The location was easily accessible by public transport. I highly recommend this place for both short and long stays.

    Stayed in May 2025

  • Reviewed: May 13, 2025

    8.0
    Lovely large apartment
    • Leisure trip
    • Couple
    • Two-Bedroom Deluxe Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Having to pay damage deposit (which was quickly refunded at end) was somewhat understandable, but being asked to take photos of any previous damage made the stay quite stressful as we did not know how fussy the hosts would be and kept seeing new scuff marks etc.

    Very large, comfortable apartment in a quiet area yet easy walking distance to train and tram (get 24hr Zone 110 ticket for maximum flexibility including river ferry) and grocery stores. Good value for Zürich. Responsive hosts who let us store luggage and helped out with questions quickly.

    Stayed in May 2025

  • Reviewed: May 2, 2025

    10
    Comfortable accommodation that gives value for your money in Zurch
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Only negative was that there was no microwave oven. That was not a big issue for us though. I can't think of any other negatives about this property.

    The location is very close to train station, tram / bus stop. However, the place is very calm and quiet all time of the day. Whole apartment was very clean and all amenities were working. There was a TV with basic channel lineup + we were able to watch Youtube on it. Felt very secure at the apartment. Staff was very helpful and let us check in early as well without any extra charge.

    Stayed in May 2025

  • Reviewed: August 5, 2024

    9.0
    Very comfortable stay, value for money and close to many attractions. I will strongly recommend.
    • Business trip
    • Solo traveler
    • Two-Bedroom Deluxe Apartment
    • Stayed 1 night

    May be the check-in and check-out time should be 11 am and 12 pm respectively. It will make life easy for the guest who wants to do check-in early and leave their luggage. Currently check-in is 3 pm which is too late. The Host was so kind and accepted my request for the early check-in at around 12.30 pm but if we make it as process it will be really cool.

    Very Friendly host. Fully loaded kitchen Very spacious for a family of 4. Its very close to Tram and bus stops. Just 15 mins away from centrum and other attractions. Very neat and clean. Well maintained property.

    Stayed in August 2024

  • Reviewed: June 25, 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 1 night

    Walls are thin (sounds from neighbors) and interior is old (squeaky doors and floors), the temperature on a hot summer day was too hot too sleep comfortably and it was too loud outside to open the windows (restaurant/bar, tram and train noises). The checkin experience was terrible. Something went wrong with our security deposit. I attempted to pay three times and every time the hosts website showed a message like "Thank you for your payment...". Despite that message, the payment didn't work. We even got sent the access code for the building and apartment on the day of checkin. However, upon arrival the access code didn't work and we had to wait for about an hour so we could get into the apartment, because of the "failed" payment. We tried to convince the host to let us in regardless, since it was late in the evening and we had 3 tired kids with us, but they insisted on the complete security deposit. The fact the payment failed is likely not their fault, but how they handled the situation was unacceptable to me.

    The flat was very clean and is generally in an OK condition.

    Stayed in June 2025

  • Reviewed: May 16, 2025

    7.0
    Frustrating.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Check in ridiculous. Spent more than one hour trying to get into the property.

    Comfortable beds.

    Stayed in May 2025

  • Reviewed: January 30, 2025

    4.0
    clean, comfortable but unhelpful accommodation
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    employees responded to messages very late. Check-in time was quite late. It was the latest among the places we stayed. Even though we informed them that we would arrive early, they did not help in any way. Even though the house was ready, we waited at the door for hours. The other places we stayed at least found an alternative where we could leave our luggage. The house keeper was at the door 5 minutes before check out time. I have never encountered such a situation before. It's a house I won't choose when I go to Zurich again.

    It’s a useful home. There are all the materials you need. it was clean.

    Stayed in January 2025

  • Reviewed: June 12, 2025

    9.0
    My stay in Zurich was clean and comfortable, with close proximity to a train station
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 1 night

    The check-in process could have been easier, I felt like I was getting a lot of messages while I was already traveling and I wish it would have been one and done.

    The location was great, very close to the train station. It was easy to locate and to get inside, and the apartment was clean and comfortable.

    Stayed in June 2025

  • Reviewed: August 5, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: June 23, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: June 10, 2025

    10
    The apartment was great for a family of four. We enjoyed the neighborhood, proximity to a local train stop and the resta
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: December 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

Showing 1 - 16

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