Reviews of Casa Della Luce Apartments by Zermatt Premium Apartments 5 stars
Untere Wiestistrasse 8, 3920 Zermatt, Switzerland
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Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewBeds very hard - no pool , wellbeing facilities poor
Beds very hard - no pool - price v high for standard
Dear Malcolm, Thank you for taking the time to share your feedback. We're sorry to hear that certain aspects of your stay didn’t meet your expectations. Had we known about your concerns during your visit, we would have done our best to address them on the spot. We always aim to provide a comfortable experience and truly value your input to help us improve. Warm regards, Tanja
Dear Malcolm, Thank you for taking the time to share your feedback. We're sorry to hear that certain aspects of your stay didn’t meet your expectations. Had we known about your concerns during your visit, we would have done our best to … Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewA lovely spacious apartment in a great location for the Sunnega skiing area - it’s just a short walk to the lift area. The apartment was very comfortable, had cooking facilities, and a nice spa area on the basement floor. The ski room was well heated.
There was very little to complain about - our apartment unfortunately had a street lamp right outside, that makes it quite bright at night even with the roller blinds down. Darker roller blinds, and an extra pillow or two, would’ve made it even better.
Dear Mark, Thank you for your nice words. We are grateful that you had a wonderful stay in Zermatt and that we could be of help with that. Concerning the Rollos, there are also window shutters outside of the windows which you could have let down. We would gladly be showing them to you with your next visit. Wishing you all the best and warm regards, Your Zermatt Premium Team
Dear Mark, Thank you for your nice words. We are grateful that you had a wonderful stay in Zermatt and that we could be of help with that. Concerning the Rollos, there are also window shutters outside of the windows which you could have let… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 February 2025 · Stayed in January 2025
Verified reviewReviewed: 22 January 2025 · Stayed in January 2025
Verified reviewThe staff is very kind, very detail oriented and thoughtful.
I will just say that we arrived at the hotel at 5pm, after 1 full day of skiing. We were naturally very cold and in desperate need of a shower. The water was at absolute freezing temperatures. The staff arrived to the building to solve the issue ASAP by switching the heater from gas to electricity "which costs a lot lot lot more", and they told us to wait for 1 or 2 hours until the water was hot again. At 12am (7 hours later) we still had no hot water. We missed our last dinner reservation and we went to bed dirty and cold. We complained with the owner as we didn't think that it was fair for us to pay the full price for that night given the lack of hot water. The owner claimed that this was a "Force Majeur" issue that couldn't have been anticipated and therefore they would not mitigate the damage at all. Whilst one could agree with the fact that it was a "Force Majeur" event, 1 or our 4 nights (and the last one) got completely ruined, we lost our reservation and we slept in poor conditions. We were not treated fairly. The owner made no effort in understanding us or mitigating our disappointment. Also, I had the feeling that this wasn't the first time of the season that they ran into this issue --- I would strongly advise not to choose this place as an accommodation. You may run out of hot water, but most importantly, as a guest you are not treated in a fair way.
Dear Belén, Thank you for your message, it was nice meeting you in person and I hope you have warm memories to Zermatt and your skiing days. We from Zermatt Premium Apartments are very sorry that you feel that you have not been treated fairly. To conclude the story short; As soon as it was reported that the heater was down, 2 of us came to the house after work hours and made sure all was up and running again. It took a couple of hours for the boiler to heat up again and this has been the first time this issue occurred. I have explained to you that we have every season technicians come by for controlling, in order that something like this cannot happen. You are absolutely right, it should not have happened, but it did and we responded with all the possibilities that we had. I am truly sorry that my little gestures could not warm you enough for that evening. Still we wish you all the best and hope we may be welcoming you back in Zermatt. The issue has been resolved completely and we can assure you your hot water. Please do get in contact with us, if we may be of any further service to you. With the warmest regards, Tanja
Dear Belén, Thank you for your message, it was nice meeting you in person and I hope you have warm memories to Zermatt and your skiing days. We from Zermatt Premium Apartments are very sorry that you feel that you have not been treated f… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewWe liked the apartment, it was nice having a little kitchen. Nice bathroom and the bed was pretty good. A good location though you have to hike up/down a small hill. We used the spa as well. The hosts were good communicators and there were lots of nice touches!
The spa wasn’t quite as nice as I expected, and the oven light flickers in the night. The heat was very difficult to adjust. Otherwise it was great!
Dear Jacely, Thank you for your feedback and for letting us know about the flickering light at night. We need that information to be able to fix it. Wishing you all the best with warm regards from Zermatt, Tanja
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewGreat location. Very clean.
It’s a studio not an apartment. Kitchen in same room as bed. Not “luxurious” as advertised, is more like Ikea. Thin towels. Room was cold when we arrived as heating turned off. Sauna downstairs took long time to heat.
Dear Justine, thank you for your stay with us and your honest words, which we take into account. Same as the suggestions you made during your stay and all attended to. We are sorry that we could not make your stay extraordinary as you expected, though we do hope you have warm memories to Zermatt. Wishing you all the best and please do let us know when we may be of any further service to you. With the kindest regards, Tanja
Dear Justine, thank you for your stay with us and your honest words, which we take into account. Same as the suggestions you made during your stay and all attended to. We are sorry that we could not make your stay extraordinary as you expec… Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewOnly issue we had was with the laundry machine - the instructions could have been a bit more specific and clear on how to ensure the money is accepted in the machine. We had to call the person a couple of times, and after they explained it to us, it was fine. But we looked at the documentation several times and it wasn't detailed enough.
Thank you David for the good review. We will take it into account and let us see if over time we can write you an instruction manual for the machines. Hope you will come and be our trial testing. Until then we wish you all the best. Warm regards, Tanja
Thank you David for the good review. We will take it into account and let us see if over time we can write you an instruction manual for the machines. Hope you will come and be our trial testing. Until then we wish you all the best. Warm re… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewvery nice and convenient equipment and facilities, good location and very kind staff.
Dear Wang, Thank you so much for staying with us. It was nice meeting you and we hope you will be visiting us again. Best regards, Your Zermatt Premium Apartments Team
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewVery modern and beautiful apartment Everything in walking distance
No negatives
Dear Guest, Thank you very much for staying with us. We are delighted to hear that everything went as expected and that we were able to meet your expectations, making your stay a great one. Wishing you and your family all the best, and we hope to welcome you again in the future. Best regards, Zermatt Premium Apartments
Dear Guest, Thank you very much for staying with us. We are delighted to hear that everything went as expected and that we were able to meet your expectations, making your stay a great one. Wishing you and your family all the best, and we… Show more
Reviewed: 26 September 2024 · Stayed in September 2024
Verified reviewThe location is fairly close to train station and amenities such as groceries, with a beautiful and quiet surrounding. Rooms are spacious with a wonderful view of Matterhorn.
Unlike other apartments which I had stayed with, the provision of consumerables in this one is very lacking. For instance, we had to buy our own kitchen towels and black pepper. Also, as we are required to take out our own trash, clear indication of trash collection point close to apartment will be helpful.
Thank you very much for your stay. We provide essentials such as salt, pepper, coffee capsules, garbage bags, etc., to get you started. If you need more during your stay, we’d be happy to provide them, capsules and bags can be bought with us or purchased in the local super market. Our digital guidebook, available in the apartment, contains all the necessary information about recycling and other helpful tips. We hope to welcome you again in the wonderful Zermatt. Best regards, Your Zermatt Premium Apartments Team
Thank you very much for your stay. We provide essentials such as salt, pepper, coffee capsules, garbage bags, etc., to get you started. If you need more during your stay, we’d be happy to provide them, capsules and bags can be bought with … Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewLocated in easy walking distance to the train stations, shops, restaurants and anything you need. Comfy bed. Good size room, good kitchen facilities, easy check in process. Very happy!
Thank you.
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewReviewed: 10 August 2024 · Stayed in August 2024
Verified reviewThe apartment was in a quiet residential area and had all the necessary amenities
We found the location a bit far away from the town centre.
Thank you for your stay. Casa della Luce is about 10 minutes on foot from the train station and 5 minutes to either the ski and village bus and the next ski / mountain station. Best regards. Zermatt Premium Apartments.
Reviewed: 25 July 2024 · Stayed in July 2024
Verified reviewReviewed: 24 July 2024 · Stayed in July 2024
Verified reviewThe kitchen is easy for cooking
No air conditioning
Reviewed: 19 July 2024 · Stayed in July 2024
Verified reviewWay beyond our expectations and definitely worth every penny! Must also add, great customer service.
Reviewed: 19 July 2024 · Stayed in July 2024
Verified reviewReviewed: 7 July 2024 · Stayed in July 2024
Verified reviewThe location was fantastic - we could walk everywhere, and we had a view of the Matterhorn from the cute little back yard!
Reviewed: 6 April 2024 · Stayed in March 2024
Verified reviewReviewed: 18 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewReviewed: 2 March 2024 · Stayed in March 2024
Verified reviewall great
broken cooker (unusable) and bath plug broken. more keys required - extra set of keys would have been helpful.
Thank you for your feedback. We apologize for the issues you had during your stay, the technician has already been contacted to fix them. We appreciate your input. Best regards, Fiona