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Reviews of Casa Della Luce Apartments by Zermatt Premium Apartments 5 stars

Untere Wiestistrasse 8, 3920 Zermatt, Switzerland

#256 of 494 hotels in Zermatt

Guests' Choice

Review score

Based on 53 apartment reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.1

  • Location

    8.7

  • Facilities

    8.8

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 25 February 2025

    8.0
    A lovely apartment in a great location, just a short walk from the main ski lift area, and the town centre
    • Leisure trip
    • Couple
    • Luce 2 - Studio Apartment (1st floor)
    • Stayed 4 nights
    • Submitted via mobile

    There was very little to complain about - our apartment unfortunately had a street lamp right outside, that makes it quite bright at night even with the roller blinds down. Darker roller blinds, and an extra pillow or two, would’ve made it even better.

    A lovely spacious apartment in a great location for the Sunnega skiing area - it’s just a short walk to the lift area. The apartment was very comfortable, had cooking facilities, and a nice spa area on the basement floor. The ski room was well heated.

    Stayed in February 2025

  • Reviewed: 11 January 2025

    9.0
    A nice place
    • Leisure trip
    • Couple
    • Luce 2 - Studio Apartment (1st floor)
    • Stayed 5 nights
    • Submitted via mobile

    The spa wasn’t quite as nice as I expected, and the oven light flickers in the night. The heat was very difficult to adjust. Otherwise it was great!

    We liked the apartment, it was nice having a little kitchen. Nice bathroom and the bed was pretty good. A good location though you have to hike up/down a small hill. We used the spa as well. The hosts were good communicators and there were lots of nice touches!

    Stayed in January 2025

  • Reviewed: 2 January 2025

    10
    Fantastic place to stay in a really great location in Zermatt! Wonderful ski experience!
    • Leisure trip
    • Family with young children
    • Luce 2 - Studio Apartment (1st floor)
    • Stayed 3 nights

    Only issue we had was with the laundry machine - the instructions could have been a bit more specific and clear on how to ensure the money is accepted in the machine. We had to call the person a couple of times, and after they explained it to us, it was fine. But we looked at the documentation several times and it wasn't detailed enough.

    Stayed in December 2024

  • Reviewed: 26 December 2024

    10
    wonderful
    • Leisure trip
    • Couple
    • Luce 2 - Studio Apartment (1st floor)
    • Stayed 4 nights
    • Submitted via mobile

    very nice and convenient equipment and facilities, good location and very kind staff.

    Stayed in December 2024

  • Reviewed: 30 September 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Luce 4 - Three-Bedroom Apartment (1st floor)
    • Stayed 3 nights
    • Submitted via mobile

    No negatives

    Very modern and beautiful apartment Everything in walking distance

    Stayed in September 2024

  • Reviewed: 26 September 2024

    9.0
    The apartment is exactly as described with great view of Matterhorn
    • Leisure trip
    • Group
    • Luce 5 - Three-Bedroom Apartment (2nd floor)
    • Stayed 3 nights

    Unlike other apartments which I had stayed with, the provision of consumerables in this one is very lacking. For instance, we had to buy our own kitchen towels and black pepper. Also, as we are required to take out our own trash, clear indication of trash collection point close to apartment will be helpful.

    The location is fairly close to train station and amenities such as groceries, with a beautiful and quiet surrounding. Rooms are spacious with a wonderful view of Matterhorn.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    9.0
    Comfortable stay in a great apartment
    • Leisure trip
    • Couple
    • Luce 2 - Studio Apartment (1st floor)
    • Stayed 3 nights
    • Submitted via mobile

    Located in easy walking distance to the train stations, shops, restaurants and anything you need. Comfy bed. Good size room, good kitchen facilities, easy check in process. Very happy!

    Stayed in September 2024

  • Reviewed: 10 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luce 2 - Studio Apartment (1st floor)
    • Stayed 3 nights

    We found the location a bit far away from the town centre.

    The apartment was in a quiet residential area and had all the necessary amenities

    Stayed in August 2024

  • Reviewed: 24 July 2024

    8.0
    We are enjoying to stay here
    • Leisure trip
    • Group
    • Luce 4 - Three-Bedroom Apartment (1st floor)
    • Stayed 3 nights
    • Submitted via mobile

    No air conditioning

    The kitchen is easy for cooking

    Stayed in July 2024

  • Reviewed: 7 July 2024

    10
    Wonderful place - so comfortable and it had all the space and conveniences we needed.
    • Leisure trip
    • Family with young children
    • Luce 2 - Studio Apartment (1st floor)
    • Stayed 3 nights

    The location was fantastic - we could walk everywhere, and we had a view of the Matterhorn from the cute little back yard!

    Stayed in July 2024

  • Reviewed: 29 January 2024

    9.0
    Superb experience, could have slight improvement but overall its the best stay in Switzerland for us
    • Leisure trip
    • Couple
    • Luce 3 - Studio with balcony Apartment (2nd floor)
    • Stayed 4 nights
    • Submitted via mobile

    Sadly the taxi from the apartment to train station was way too expensive, for a 10 min walk distance it needs 22 Franc. It would be much better if it’s somewhere close to 5-10 Franc. Also lacked a lighter or lighting fire tool so we cannot use cheese fondue tool properly

    Very clean, staff was very helpful, a lot of cooking utensils are included

    Stayed in January 2024

  • Reviewed: 3 September 2023

    9.0
    Good value for money.
    • Leisure trip
    • Couple
    • Luce 3 - Studio with balcony Apartment (2nd floor)
    • Stayed 5 nights
    • Submitted via mobile

    Clean and new. Good to have a room for relaxation. Can see the Matterhorn from the room.

    Stayed in August 2023

  • Reviewed: 18 August 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Luce 5 - Three-Bedroom Apartment (2nd floor)
    • Stayed 3 nights
    • Submitted via mobile

    everything was superb

    Stayed in August 2023

  • Reviewed: 27 July 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Luce 1 - Three-Bedroom Apartment (ground floor)
    • Stayed 3 nights
    • Submitted via mobile

    The washing machine needed coins and didn't come with easy to understand instructions.

    The view is excellent and the rooms are spacious. We were on the ground floor which had access to the garden. The location is also close to the station. The host was also responsive.

    Stayed in July 2023

  • Reviewed: 25 July 2023

    10
    amazing stay and beautiful apartment
    • Leisure trip
    • Family with young children
    • Luce 2 - Studio Apartment (1st floor)
    • Stayed 3 nights
    • Submitted via mobile

    nothing as such.

    The property is awesome and decorated in a very modern way. All the facilities were perfect and in working condition.

    Stayed in July 2023

  • Reviewed: 16 June 2023

    10
    Love it. Will return if evee come back to Zermatt again
    • Leisure trip
    • Family with young children
    • Luce 5 - Three-Bedroom Apartment (2nd floor)
    • Stayed 3 nights
    • Submitted via mobile

    Walking up and down slopes enroute to apartment with many luggages is not easy. Otherwise ok.

    Super large apartment with luxurious facilities and amenities.

    Stayed in June 2023

  • Reviewed: 8 May 2023

    10
    Perfect apartment to stay 👍💪
    • Leisure trip
    • Family with young children
    • Luce 1 - Three-Bedroom Apartment (ground floor)
    • Stayed 3 nights
    • Submitted via mobile

    Very beautiful, comfortable and strategic location apartment. The Wellness center jacuzzi, sauna and steam room really fun and relaxing. Kitchen is really fully equipped. We love it

    Stayed in May 2023

  • Reviewed: 8 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luce 5 - Three-Bedroom Apartment (2nd floor)
    • Stayed 5 nights
    • Submitted via mobile

    could be better with a smart tv and possibly a new sofa, but bot really a problem

    great views, kitchen and all over facilities

    Stayed in March 2023

  • Reviewed: 1 March 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luce 4 - Three-Bedroom Apartment (1st floor)
    • Stayed 7 nights
    • Submitted via mobile

    Had some trouble with the dryer door popping open, wished we had a microwave.

    Beautiful homes, location, amenities, etc.

    Stayed in February 2023

  • Reviewed: 23 February 2023

    10
    Stayed here with my teenage daughter on a short ski trip. Studio apt was great for us. The spa was lovely, just enough
    • Leisure trip
    • Family with young children
    • Luce 3 - Studio with balcony Apartment (2nd floor)
    • Stayed 3 nights
    • Submitted via mobile

    Spotlessly clean.

    Stayed in February 2023

  • Reviewed: 13 April 2025

    6.0
    Zermatt is a fabulous place
    • Leisure trip
    • Family with young children
    • Luce 1 - Three-Bedroom Apartment (ground floor)
    • Stayed 6 nights
    • Submitted via mobile

    Beds very hard - no pool - price v high for standard

    Beds very hard - no pool , wellbeing facilities poor

    Stayed in April 2025

  • Reviewed: 22 January 2025

    3.0
    Water remained at absolute freezing temperatures for 1 day - no compensation due to "Force Majeure"
    • Leisure trip
    • Couple
    • Luce 2 - Studio Apartment (1st floor)
    • Stayed 4 nights

    I will just say that we arrived at the hotel at 5pm, after 1 full day of skiing. We were naturally very cold and in desperate need of a shower. The water was at absolute freezing temperatures. The staff arrived to the building to solve the issue ASAP by switching the heater from gas to electricity "which costs a lot lot lot more", and they told us to wait for 1 or 2 hours until the water was hot again. At 12am (7 hours later) we still had no hot water. We missed our last dinner reservation and we went to bed dirty and cold. We complained with the owner as we didn't think that it was fair for us to pay the full price for that night given the lack of hot water. The owner claimed that this was a "Force Majeur" issue that couldn't have been anticipated and therefore they would not mitigate the damage at all. Whilst one could agree with the fact that it was a "Force Majeur" event, 1 or our 4 nights (and the last one) got completely ruined, we lost our reservation and we slept in poor conditions. We were not treated fairly. The owner made no effort in understanding us or mitigating our disappointment. Also, I had the feeling that this wasn't the first time of the season that they ran into this issue --- I would strongly advise not to choose this place as an accommodation. You may run out of hot water, but most importantly, as a guest you are not treated in a fair way.

    The staff is very kind, very detail oriented and thoughtful.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    6.0
    Great location but basic
    • Leisure trip
    • Couple
    • Luce 3 - Studio with balcony Apartment (2nd floor)
    • Stayed 3 nights
    • Submitted via mobile

    It’s a studio not an apartment. Kitchen in same room as bed. Not “luxurious” as advertised, is more like Ikea. Thin towels. Room was cold when we arrived as heating turned off. Sauna downstairs took long time to heat.

    Great location. Very clean.

    Stayed in January 2025

  • Reviewed: 2 March 2024

    7.0
    our second stay. oven was an issue and should have been checked / reported by housekeeping after previous guests be
    • Leisure trip
    • Family with young children
    • Luce 4 - Three-Bedroom Apartment (1st floor)
    • Stayed 7 nights
    • Submitted via mobile

    broken cooker (unusable) and bath plug broken. more keys required - extra set of keys would have been helpful.

    all great

    Stayed in March 2024

Showing 1 – 25

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