Reviews of Hotel Bergidyll - Riders Haven
39 Gotthardstrasse, 6490 Andermatt, Switzerland
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewcheck in a disaster as too IT based and staff don't know how to handle, no one could make a decision. Finally when in room we find it was double booked and another family were left outside. in addition ridiculously expensive
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAutomatic check in and codes system is pretty confusing. And when finally got to the room beds weren't done, O had to go to look for personel to make my bed
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewRestaurant and staff were good.
Room was a pathetic size and no value at all for the amount paid. Poor amenities in bathroom and no plug in wash basin. Code system for entry is not user friendly for older guests.
Dear Mr Preston, Thank you for your feedback. We are glad you appreciated our restaurant and friendly staff. While our rooms are designed to be compact and functional, many guests value our central location in Andermatt and the flexibility of our easy self-check-in system. Kind regards Your Hotel Bergidyll Team
Dear Mr Preston, Thank you for your feedback. We are glad you appreciated our restaurant and friendly staff. While our rooms are designed to be compact and functional, many guests value our central location in Andermatt and the flexibility … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewA lovely hotel with lots of character! The staff were very polite and helpful and the location was absolutely fantastic!
Dear Johanna, Thank you for your wonderful review! We are delighted you enjoyed the character of Hotel Bergidyll, our friendly staff, and the central location in Andermatt. We look forward to welcoming you back for another memorable stay. Kind regards, Hotel Bergidyll Team
Dear Johanna, Thank you for your wonderful review! We are delighted you enjoyed the character of Hotel Bergidyll, our friendly staff, and the central location in Andermatt. We look forward to welcoming you back for another memorable stay. … Show more
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewLocation
Self check in, the only staff available, was at the restaurant and was unfriendly.
Dear Andriana, Thank you for your feedback. We are glad you appreciated our central location. We will address your comment about staff friendliness to ensure a warmer welcome for all our guests. Kind regards, Your Hotel Bergidyll Team
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewBreakfast was fine, though I would've appreciated the daily availability of some apples and bananas, in addition to the other prepared fruit. In town location of the hotel was convenient and allowed for easy walking access to the local environment.
Our access codes were not available for us upon arrival and required us to track them down manually. An unexpected inconvenience. My room was quite small and compressed, and faced the back parking lot, so I had the inconvenience of lots of noise from other arriving and departing guests and their vehicles. And we had to request housekeeping service since our rooms had not been cleaned by early afternoon.
Dear David, Thank you for your detailed feedback. We’re glad you appreciated our central location and breakfast options, and we apologize for the inconvenience with access codes and housekeeping. At Hotel Bergidyll, we strive to offer a comfortable and welcoming stay and appreciate your comments to help us improve. We hope to welcome you back to Andermatt soon. Best regards, Hotel Bergidyll Team
Dear David, Thank you for your detailed feedback. We’re glad you appreciated our central location and breakfast options, and we apologize for the inconvenience with access codes and housekeeping. At Hotel Bergidyll, we strive to offer a com… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewEverything was nice, friendly staff (especially the Portuguese guy was super helpful and friendly), nice restaurant. Having a parking is a plus, which was not free and not so easy to park.
Price was too high, especially on the weekend.
Dear Can, Thank you for your kind words – we’re delighted you enjoyed your stay, especially our friendly team and restaurant! Parking in Andermatt can be a challenge, especially on busy weekends, but we’re glad you appreciated having the option available. Warm regards, Your Hotel Bergidyll Team
Dear Can, Thank you for your kind words – we’re delighted you enjoyed your stay, especially our friendly team and restaurant! Parking in Andermatt can be a challenge, especially on busy weekends, but we’re glad you appreciated having the op… Show more
Reviewed: 3 July 2025 · Stayed in May 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewGood location and helpful staff
There was no TV, airconditioning or fan in the room. The windows need black out curtains and there is a lot of noise from other guests shutting room doors.
Dear Stephen, Thank you for your feedback and kind words about our team and location. We’re always working to improve and appreciate your suggestions regarding room comfort. Best regards from the Hotel Bergidyll Team in Andermatt!
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewExcellent location in the centre of andermatt, friendly and helpful staff
Dear Mandy, Thank you for your wonderful review! We’re delighted you enjoyed our central location and friendly service. We look forward to welcoming you back to Hotel Bergidyll in Andermatt soon. Kind regards, Hotel Bergidyll Team
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewNeed to have a LIFT to go Good food at restaurant
Dear Sandra, Thank you very much for your lovely feedback about our restaurant! We're glad you enjoyed the food and hope to welcome you again soon at Hotel Bergidyll in beautiful Andermatt. Kind regards, Hotel Bergidyll Team
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewGood size room with balcony
The barman was rude and appeared drunk. He ignored customers and grumbled and openly complained all the time. We were going to eat in the restaurant but as he never even acknowledged us we left to go to another restaurant. No TV in room, no meet and greet staff. Door lock system unnecessary complicated.
Dear John, Thank you for your feedback. We are sorry to hear about your experience with our bar staff and the door system; please rest assured the staff member you mentioned no longer works with us. Our hotel offers a unique self-check-in experience in a beautiful, central location, and we hope to welcome you back for a better stay. Kind regards, Hotel Bergidyll Team
Dear John, Thank you for your feedback. We are sorry to hear about your experience with our bar staff and the door system; please rest assured the staff member you mentioned no longer works with us. Our hotel offers a unique self-check-in e… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewCosy lounge/bar, alpine decor, with a nod to Sean Connery who stayed there when filming Gold Finger.
Room a bit on the small side Needs a mirror (near the socket)for hair and makeup.
Dear Alison, Thank you so much for your great review! We're delighted you enjoyed the alpine charm and the James Bond touch—Sir Sean Connery certainly left a legacy here. We’ll keep your feedback about the mirror in mind and hope to welcome you again soon in beautiful Andermatt. Best regards, Your Hotel Bergidyll Team
Dear Alison, Thank you so much for your great review! We're delighted you enjoyed the alpine charm and the James Bond touch—Sir Sean Connery certainly left a legacy here. We’ll keep your feedback about the mirror in mind and hope to wel… Show more