The walk from the train station to the hotel can be a bit challenging as it’s uphill, especially for elderly guests. However, the hotel’s shuttle service was very convenient and greatly appreciated

Stayed in August 2025

Dated apartment which was hot and crowded with too much furniture.

The location was terrific and use of the spa a great benefit.

Stayed in July 2025

We arrived by train and after taxi to the hotel, we found that the apartment was 1/4 mile up the hill by walking with luggage.

All was good

Stayed in August 2024

didn't use the breakfast facility Our apartment was up on the hill, but the shuttle service was great always on time no problem to get around the area.

Stayed in March 2024

Apartment was tired looking and although very clean, it looked as though it needs a thorough deep clean and redecorating.

The free shuttle from the apartment to the ski lifts

Stayed in March 2024

Cleaning products mossing

The view was wonderful and the appartement well equiped

Stayed in August 2023

nothing

location

Stayed in June 2023

As it’s an apartment with the possibility to make some food would be good to have at least basic products left in the apartment. There is no choice for restaurants in the village so you need to buy everything starting from salt and pepper. The apartment and building itself are not cozy at all and very basic

Facilities were really clean. Shuttle bus can be ordered to take you to the slopes.

Stayed in December 2022

Hotel is a bit hard to find cos the Check-in is actually done in another hotel called Salinas. Not all staff members speak English (but they try their best to help anyway)

Nice view from the room (with balcony). Room had enough appliances we could cook our own meals. Free parking with a card provided by the receptionists

Stayed in July 2022

It shows 4 star it doesn’t fit 2 stars. The bed is sheep rubbish outdated furniture the hole place needs to be renovated.

Location

Stayed in September 2024

Pictures of apartment are much much nicer.

Stayed in August 2024

Totally different from the photo. Very old furniture and equipment! I would say 50 years old.

Only location.

Stayed in June 2024

Nothing

Everything

Stayed in June 2023

Spiders in the bathroom and bedroom. Very old curtains and furniture. Broken blankets. Kitchen super old and no coffee machine. The room is not as shown in the pictures. WiFi password not available on arrival.

Private and covered garage. Balcony with nice view of the valley.

Stayed in July 2023

Loud fridge and non-functioning tv-controller.

Staff, service, fast answers, clear process, flexible for changes.

Stayed in June 2023

A lot of things were not working in the apartment like the lighting, wifi was slow though they resolved it later but It was not very satisfactory experience.

Stayed in April 2023

the cleanliness cloned better and the old broken rugs in the course are not very pleasant

i would like to enter without spiderwebs in my face.

Stayed in April 2023

Nothing all good ..

It was spacious and very clean . unexpected benefit of the mini bus to and from the ski lift ! which was excellent . we loved the swimming pool . it was warm relaxing and fun at the end of the day and very clean .

Stayed in January 2023

The customer service experience with the staff was abhorring. I called the front desk multiple times to arrange a car pick up from the Morel station upon arrival. Each time I called the woman left me on hold and never returned to the phone. I waited for 5-10 minutes each time. By the time I arrived to check in, it was over one hour after getting there. Upon check in, it took over 10 minutes for someone to come and greet me. I called out multiple times with no answer. When she finally showed up, the lady (same lady who left me on hold earlier) at the desk spent 15 minutes shuffling around looking for my reservation without saying anything and not even making eye contact. Meanwhile I was trying to show her my confirmation email on my phone which she ignored. She kept saying she didn’t have record of it and wouldn’t respond to my questions. Finally she located my reservation which they had apparently printed out and filed away in the cabinets. After sorting out the check in over 25 minutes later, to top it all off a man who also worked there tried to show me something on the print out but instead huffed and stormed away in an enraged manner for no apparent reason. Having lived in Switzerland for over 6 years and frequented many (nice) hotels, this was by far the most shockingly unpleasant experience I’ve ever had. The location of the property was also very inconvenient and inaccessible for a one night business trip. The hotel itself was nowhere near the standards for a 4 star hotel. The apartments where I stayed were inside a residential apartment building rather than part of the hotel. I’m sure this would be a great place to stay for a longer stay and if you speak German, however I would not recommend it nor would I ever return.

The only pleasant experience about my stay here was the drivers. They were friendly, punctual and had an understanding of customer service. There was also a nice mountain view from the terrace.

Stayed in September 2022

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Stayed in August 2024

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Stayed in June 2024

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Stayed in February 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in September 2023