Reviews of Hotel & Restaurant Zum Schwarzen Bären
Gotthardstrasse 137, 6490 Andermatt, Switzerland
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEverything.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewEverything! We’ve got an upgrade and enjoyed the room very much. Simple but nice breakfast, very friendly staff. Can definitely recommend the place.
We didn’t realise there was no lift, which was challenging for us with a baby, but otherwise all fine
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewAll was great! I recommend!!!
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewRoom comfortable and cool. Good location.
Staff rude when we arrived. Breakfast absolutely appalling. Nothing prepared , dregs of jam and out of date yogurts !
Dear Graham, we are sorry to hear you did not have a nice stay with us. What exactly happened at arrival with our staff? We are sorry to hear you didn't enjoy our breakfast, most people actually comment that is excellent. Of course it should not happen that you have joghurt that is passed its date. We apologize for this. Nontheless thank you for your feedback. We constantly try to improve our services.
Dear Graham, we are sorry to hear you did not have a nice stay with us. What exactly happened at arrival with our staff? We are sorry to hear you didn't enjoy our breakfast, most people actually comment that is excellent. Of course it s… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe village is very pritty, had a nice walk around and found a tavern for lunch and drinks. It's ideal mid alp stop over.
The hotel is located in the main Street which is also used by motorbike / sports cars on the way up into the alpine passes, so it can get noisy. The village church chimes every hour but 7.0 am is a long one, you may think it's an avalanche worning. The breakfast was basic, no warm/ hot food so if your out all day you will need to stop for lunch somewhere.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewBeautifully furnished and clean. Very nice owners.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBathroom, coffeemachine in the room, spacious. They have some parking space about 100 meters from the hotel.
Village party in the road, but not the hotels fault.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe staff were lovely, they couldn’t do enough. The location and styling of the room was alazinht
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewRoom was spacious. Bed very comfy. Modern bathroom. Place quiet and relaxing. Daniel at reception very helpful and kind.
Reviewed: 12 June 2025 · Stayed in April 2025
Verified reviewExcellent location right in the heart of a wonderful city. The service was warm and high-quality. Everything was clean and well-prepared for our stay.
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewFelt like our private home with a few guests 😊Delightful team, friendly, knowledgeable and welcoming. Our first stay and certainly not our last! The team were especially welcoming to our beagle Penny, thank you so much.
Nothing
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewLovely hotel in a beautiful location. Only shame was restaurant was closed as we stayed on a Monday night. Would be helpful if this was stated more clearly in the information on Booking.com
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewBeautiful place, comfortable and quiet room with nice views, great location for skiing, breakfast was perfect both content and atmosphere, staff were very helpful and friendly AFTER I checked in. So here is why they don’t get a 10: I arrived around 1pm with a ski bag, boot bag and suitcase. Door was locked and said check-in started at 3pm. There was a number to call but no answer. I could see and hear people inside (cleaning or whatever?) but despite knocking several times they ignored me. Would not have been too difficult to let me drop the bags and wander back to town to grab lunch. A pretty irritating start. However as I said above, once I was checked in things were great. I hope they will consider changing how they do check-in’s.
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewI’m pleasantly surprised with the quality of stay! I recommend it for anyone who stays in andermatt.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewGreat staff all helpful and friendly. Excellent breakfasts and a beautiful restaurant serving 5 star gourmet food.
No boot heater's.
Reviewed: 13 March 2025 · Stayed in February 2025
Verified reviewBreakfast was great, wonderful spread. room was warm without being overheated. staff were freindly. young lady helped carry bags to room as no lift.
As I wasn't skiing I was dissappointed that there was not one English speaking TV station - but that was probably Switzerland rather than the hotel. At least the hotel at Disentis had BBC world news in English.
Reviewed: 3 March 2025 · Stayed in March 2025
Verified review