I didn't like looking at the building next door out of my window

A modern hotel that is beautifully decorated and has all the facilities and restaurants needed.

Stayed in August 2025

There is some small maintenance needed here and there.

Interesting design, nice staff, perfect location, nice breakfast and outside terrace for dinner or breakfast.

Stayed in August 2025

Nothing

The most unique hotel of my life. And I’ve stayed in some wild places

Stayed in August 2025

We loved our spacious room and if you leaned over the balcony you could see the Matterhorn. The staff was extremely welcoming to usabd our 2 dogs, delicious breakfast and we loved their kindness to let us use their spa ( after check out) once we came back from a very long hike . That was a lifesaver!

Stayed in July 2025

The facilities listed on Booking.com include a swimming pool, which we couldn't find.

Lovely hotel in the centre of Zermatt. The staff were very friendly and helpful. The breakfasts were excellent! The room was well equipped and comfortable with a balcony overlooking the town. The spa centre with hot-tub was nice and relaxing after a day's walking.

Stayed in July 2025

All was good - nothing we didn’t like.

Outstanding and really felt very Boutique. Lovely place and excellent staff.

Stayed in July 2025

Breakfast selection was very poor for a 4 star hotel. And from every item on the breakfast buffet there were 4-5 pieces available - they had to constantly refill the trays (with delay). It felt cheap, like they were rationing the food. Massage was more expensive (180 CHF) than advertised on the SPA brochure (130 CHF). It was pretty basic full body massage, but definitely the most expensive I've seen recently (for 75 minutes). They don't actually have a pool, just a hot tub outside, in the SPA area. The SPA/hot-tub area is only opened from 3pm-9pm.

Great location, great wifi speed, nice design of the room (Cube Loft), interesting thematic SPA.

Stayed in July 2025

excellent breakfast spa 4 star room little tight

Stayed in May 2025

Think the hotel is a little bit tired with need for some updates. Impossible to understand the room lighting system. No room service available

Great location, very friendly & helpful staff and an excellent breakfast.

Stayed in June 2025

All good nothing to complain about

Great view from our room. Service was excellent

Stayed in June 2025

Everything! Staff was amazing, the room was very comfortable and beautiful. Location was perfect. Breakfast was probably the best breakfast buffet I have had in a hotel. The spa facilities were amazing. I loved this hotel!!

Stayed in May 2025

When we arrived, we had to wait about 15 minutes due to the staff being away from the desk.

Lovely breakfast space and good variety of food available

Stayed in May 2025

Accommodation near the train station, there are many restaurants and cafes to choose from. Comfortable accommodation, complete facilities, a variety of breakfasts, and with excellent service and care, very impressive.

Stayed in May 2025

This was our 2nd time staying here , the service was as expected. Nothing unlike in particular

Best for location and the breakfast

Stayed in April 2025

Small loft room. Not very functional.

Location. Breakfast. Staff.

Stayed in May 2025

Bed room and shower room is different to climb up the ladder .

Spa and staff

Stayed in May 2025

We had a little trouble with the AC. Not a big deal.

The rooms were very comfortable. The breakfast was very good and the spa was exceptional.

Stayed in May 2025

We had a lovely stay overall — great location, excellent service, and a welcoming atmosphere. However, for the price point and the standard of the hotel, the mattresses and pillows could definitely be improved. A small upgrade here would make a big difference in comfort and overall experience.

Just returned from a fantastic stay in the heart of Zermatt, and I can’t recommend this hotel enough. The location is unbeatable — right in the center, with everything just a short walk away. The breakfast was outstanding, with a wide variety of fresh options to suit every taste. What really made the stay special was the warm, attentive staff who went above and beyond to make us feel welcome. As a bonus, the hotel is dog-friendly, which made traveling with our furry companion so much easier. And don’t miss the authentic Gemmi-inspired spa — a hidden gem that offers a peaceful retreat after a day in the mountains. A perfect blend of comfort, location, and genuine hospitality.

Stayed in May 2025

Nothing we didn’t like

I like the design. The spa area is excellent, perfect for relaxing after a day of skiing. The staff was very friendly and attentive, making sure everything was perfect during our stay.

Stayed in April 2025

Great spa, comfortable rooms with amazing bathroom/showers. Really central to shops/restaurants, 7-10 min walk to ski lifts

Stayed in April 2025

We were there at an unusual period, the snow storm and power blackout on 17 to 18 April. The staffs have been very helpful to us at such a difficult time. Special call out to the boss man and Laura. Thanks for giving us such a warm reception. And the location is so near town yet in a quiet corner in itself. View from our room was great. Can see the Matterhorn once you wake.

Stayed in April 2025

Wonderfully welcoming and helpful staff. The location of the is great, just a few minutes walk from the station! Thank you.

Stayed in April 2025

The spa hours (3 PM - 9 PM) feel quite limited, especially for one-night guests who would love to enjoy it in the morning. Massages are also a bit restrictive—starting only at 3 PM and with just one spot at a time, which isn’t ideal for couples or friends wanting to relax together. For the best experience, staying two nights or more is ideal!

The backstage hotel is an absolute gem. The unique, artistic style gives it a special charm, blending modern design with a warm, cozy atmosphere. The restaurants offer incredible food, each dish crafted with care and creativity. The staff is welcoming, professional, and genuinely attentive, making every stay feel personal. And of course, the location in Zermatt is unbeatable—stunning views, a perfect blend of nature and luxury. Highly recommended for anyone looking for an unforgettable experience!

Stayed in March 2025

Backstage is such a fantastic place to stay. We had a luxurious room with a balcony. The spa with hot tub, sauna, steam room, heated loungers and more was wonderful and made coming home from skiing a delight. The breakfast was divine.The location couldn't be better, located near the train station and in the center of town. I can't wait to stay here again.

Stayed in February 2025