The initial cleaning was not great and found a lot of hairs in the shower area even on the walls. Also the keys was very sensitive of being off magneticed and I was forced to get my keys enabled every day.

I did like the location very much and the rooms where nice and quiet with great views.

Stayed in July 2025

Poor air conditioning. Room was hot

Beautiful property

Stayed in June 2025

The power tripped out whilst having a spa and some of the lights didn’t work.

The room was amazing, great views and loved the sauna!

Stayed in April 2025

online check-in did not work / lighting settings in room difficult

nice location / large room / nice snack and drinks options available

Stayed in November 2024

The bed could have been more comfortable

Wonderful location, good value for money

Stayed in September 2024

The checkin procedure doesn’t work properly. Breakfast booking not ideal

Beautiful and spacious room, very comfortable

Stayed in June 2024

Personally, I would prefer an "analog" check-in process with a real person rather than the online check-in. Breakfast can be ordered but only one day in advance, so when one arrives at the end of the afternoon that's unfortunately but understandably not possible anymore.

The room impressed us. In fact, the word "room" doesn't do this justice - it is very special indeed. It gives one a feeling of luxury and abundance, with all the special spa-like facilities. And the location is fantastic, close to the centre but high above the city-bustle and near the cablecar station and at the edge of a beautiful wooded area suitable for nice strolls. Very nice restaurant on-site. Obviously, the price reflects the luxury and the fact that this is Zürich.

Stayed in June 2024

Only staff on site were the wonderful housekeepers. Self check-in. The people from Sorrell never returned several emails, could be reached only by phone and they provided incorrect information repeatedly. Hotel website states noon check-in. I was not allowed to enter until 3. 3 hours standing around in rain. And code to enter building given 3x, 3 different codes. Last 1 worked.

Room was like a small apartment. Huge windows.Fabulous. Staff that was actually on site were great.

Stayed in June 2024

no reception. On two days we did not receive the breakfast

size of the rooms and location

Stayed in May 2023

This is a self service/self check in facility and the Booking.com listing does not make that clear

The location and the facility itself were excellent. Our room was beautiful and it was located right at the top of the Finicula. Additionally, all of the items in the minibar were included

Stayed in October 2022

no breakfast the online check in is so confusing same as what others say in the comments the staff of the restaurant in the same building is very very helpful. there parking space available outside

space and view

Stayed in September 2022

It’s not easy to access the reception desk. The bistro is listed as being available but they were completely unhelpful.

Hotel was further from city center than was listed in the description. It was a deterrence at first but the view from our room was so spectacular that it made up for the distance. The housekeeping lady was a gem and very accommodating.

Stayed in August 2022

No staff. None. Zero. And not a spa.

Nice location

Stayed in June 2025

Hotel very worn and tired in year since i last stayed. Not very clean

Location

Stayed in May 2025

feels somewhat neglected / online procedures do not work very well / some lighting switches did not work

nice location, spacious room, lots of potential

Stayed in December 2024

No door to the bath and no AC.

Quet clean calm

Stayed in July 2024

Unpleasant stains all around, especially on the itchy and incredibly low sofa. Broken bidet and bed on wheels and no way to secure it from moving. There was also quite a bit of dust build up on the headrest.

Hot tub, sauna and steam shower are great. Bedding was like sleeping in clouds.

Stayed in December 2023

First, it was not clean, it even had food from previous visitors. Secondly, there was no personal and it was not communicated. Third, when we finally reached someone on the phone, she didn’t give all information we needed for our stay (forgot to mention our cards won’t open the main door, so we had to figure it out by ourselves 10pm luckily finding another gast that opened for us). Forth, the 0/24 phone availability is not true, tried to reach for half an hour the first night locked out of the building, no one answered. Fifth, the furnishing was not very comfortable and the room needs partly renovation as well, the air conditioner was not really doing its job either. For this price we would expect better service and it is a pitty that no one takes care of this hotel, it has potential but we were greatly disappointed by almost everything.

I used to live in this area so we wanted to stay around this place. The room was big and we got a baby bed for our request but that’s all I can say positively.

Stayed in August 2023

Checkin and checkout anonymous, no help there. The adjacent restaurant is helpful however they have nothing to do with the hotel and it’s not their job. The room Pilatus is great, beautiful and very large. Bed comfy. Views over the city great. Bed reading lamps short circuited the entire room and could not be used. Toilet glass door sounds like it will break out of its hinges, we did not dare close it. Bathroom sink does hardly drain. No one at reception to ask for help.

Turned out that breakfast had to be preordered in the morning of the previous day. When we arrived at 2pm it was already too late, so we missed out.

Stayed in July 2023

too digital

Stayed in April 2023

No staff, restaurant we couldn't get a drink or food after on long travel from uk as it was book for a private function wish we were told in advance as nothing around to eat !!

Room was fantastic bed so comfy

Stayed in November 2022

There is nothing we didn’t like.

It was huge and modern and the view was amazing. I’d say more but I’d like to keep it a bit of a secret so I can stay there again next time.

Stayed in October 2022

We recently celebrated our wedding at your venue and wish to raise a couple of concerns regarding the coordination and service we experienced. The night before the wedding, two bees entered our room. When we contacted reception, they told us they were afraid of the bees and that we would have to wait half an hour for someone to come and help remove them. This was quite unsettling, especially on the eve of such an important occasion. On the day of the wedding, the hairdresser we hired arrived on time and asked at reception for the bride by name. He was told there was no guest by that name, so he waited on the terrace for nearly an hour without anyone informing us. When we asked staff if someone had arrived to do the bride’s hair, they incorrectly told us someone had just arrived 10 minutes earlier, when in fact he had been waiting for almost an hour. To make matters worse, when we followed up again, the same reception staff member dismissed our concern with a disrespectful gesture and told us to “calm down,” which we found entirely inappropriate on such an important and emotional day! This miscommunication and attitude caused unnecessary stress and almost resulted in the bride missing her hair appointment. In fact, there was not enough time to properly close the buttons on the bride’s dress. Aside from these two individuals at reception, the rest of the staff treated us Wonderfully and we felt like Family. We sincerely thank everyone who truly contributed to making everything perfect. We hope this feedback will help improve coordination and professionalism for future events.

An amazing, clean place with an exceptional view, surrounded by nature.

Stayed in June 2025

There are no comments available for this review

Stayed in July 2025