Reviews of Centre de Saas-Fee - 2 chambres - balcon & patio
9 Bielmattstrasse, 3906 Saas-Fee, Switzerland
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Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewNice and big and airy apartment. Very central location.
Noisy at night, sleep machines are provided for this reason. Washing machine not at the apartment. Downstairs and coin operated No microwave. Coffee machine serves cold coffee. Body wash in shower empty on arrival. There are small tears in one of the duvet covers ... only one very soft flat pillow for each guest provided. This is the most I have ever paid for accommodation. We had hoped for a better overall experience..
Hello Connor, Thank you for taking the time to share your impressions of your stay in our apartment. We are pleased to hear that you enjoyed the spaciousness of the apartment and its central location. It is endeed helpful that there is a gondola ski lift only a 3-minute walk away, and many restaurants within walking distance, which offers plenty of options for the stay. We sincerely apologize for the body wash being empty upon your arrival. We understand how important it is for our guests to find all amenities in place, and we have taken steps to ensure this does not happen again in the future by improving our cleaning and preparation procedures. Regarding the heating, as mentioned during your check-in, we provided you with instructions on how to reduce it. Had we been notified that you were still experiencing issues, we would have been happy to assist you further. Similarly, with the coffee machine, we were not notified of any issues, but if we had been informed, we would have done our best to assist you and resolve the matter. As for the washing machine, it is indeed located downstairs and operates with coins. We understand that this may not have been as convenient and will take it into account for future improvements. We have already addressed the issues you mentioned, including the small tears in the duvet cover, the lack of a microwave, and the toiletries. These have been fixed to ensure a more comfortable experience for our future guests. Thank you for your detailed feedback. We are always committed to enhancing the experience for our guests and will continue to do so in the future. We would be happy to welcome you again and offer you a better experience with us. Best regards, Team Heiwa House
Hello Connor, Thank you for taking the time to share your impressions of your stay in our apartment. We are pleased to hear that you enjoyed the spaciousness of the apartment and its central location. It is endeed helpful that there is a g… Show more