18 Bahnhofstrasse Appartement 176, 3920 Zermatt, Switzerland
#217 of 494 hotels in Zermatt
Guests' ChoiceBased on 38 apartment reviews
9.1Cleanliness
9.2
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
8.8
Value for money
8.7
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: July 25, 2025
Mary
United StatesThe view from the balcony was fabulous. This unit was only a short walk from the train station and was also just a block off the Main Street which has all the shopping and restaurants and so much ambiance. It is also close to a well stocked grocery store.
Stayed in July 2025
Reviewed: July 7, 2025
Jananisri
CanadaNone in specific we loved everything
We loved this property so much, my daughter loved the loft bed space in specific. This property has a beautiful mountain view for the patio. Also can see partial view of Matterhorn peak on a clear day. Very quiet and convenient. Kitchen had all required supplies to cook. Very close to Zermatt bahnoff about 100 metres walk.
Stayed in June 2025
Reviewed: June 28, 2025
Wong
SingaporeInternet connection was unstable.
Very near to train station
Stayed in June 2025
Reviewed: June 19, 2025
Robert
SingaporeLow sloping exposed timber rafters / ceilings can be challenging for tall persons. Just a note that access to the building is not controlled / lock secured although didn’t feel unsafe returning after mid-night stroll.
Great quiet neighbourhood even though just off the main street and close to the train station. Lucky to be able to see Matterhorn’s peak from the balcony.
Stayed in June 2025
Reviewed: June 12, 2025
Ooi
Malaysiathe top floor roof is too low even for kids... need to be very cautious.
the place is very well equipped with kitchen appliances, utensils, cutleries etc. the bed is comfortable just the pillows are too soft The bathrooms are very clean and nice. The lower floor bathroom bathtub is equipped with a Jacuzzi. the location is very strategic... just a short walk from the train station.
Stayed in June 2025
Reviewed: May 10, 2025
Raviroj
ThailandBed too soft and the pipe under the sink leak but manageable somehow
Location and amenities
Stayed in May 2025
Reviewed: March 23, 2025
Mar
SwitzerlandWifi was not always working well
Excellent location. Very close from the train station and by the main Zermatt street.
Stayed in March 2025
Reviewed: January 2, 2025
Martha
United StatesPerfect location!!
Stayed in January 2025
Reviewed: December 22, 2024
Natila
SingaporeNil
The apartment is so beautiful and spacious. It gives the Swiss Cabin feel! It was about 3-5 min walk from the Zermatt train station and a stone throw away from the shops and restaurant. The apartment was my family's favourite stay in our entire Switzerland trip. It was unique with its Swiss cabin inspired loft and had an excellent view of the mountains. The kitchen was fully equipped. We love that the beds were comfortable and Netflix is available for us to log-in to after a long day of sightseeing. Highly recommend to all and we hope to return again!
Stayed in December 2024
Reviewed: August 21, 2024
Vicki
AustraliaUncomfortable sofas and bench around dining table
Very well equiped Good position in the Center. Very clean . Bathrooms modern with a good shower. Good glimpses of the Matterhorn.
Stayed in August 2024
Reviewed: December 5, 2023
Rizal
SingaporeCheck in time is late at 1700 hours so have to wait long and due to the cold temperature, it's quite uncomfortable while waiting to check in.
Location is near, about 10 min walk from the main train station, apartment is spacious and value for money for family with children. With 2 large tv with Netflix, we enjoy our stay.
Stayed in December 2023
Reviewed: November 15, 2023
Riaz
Pakistannear to the food, station, convenience store
superb maintained properly the apartment by the host
Stayed in October 2023
Reviewed: October 31, 2023
Lia
MalaysiaI like everything about this apartment. The location is superb, at the centre of Zermatt town - close to train station, shops, restaurants and taxi. Dining in was easy along our stay at this apartment. Just do groceries shopping at coop shop nearby, then you got everything needed to cook and to eat. Its beyond expectations. Numerous tv channels particularly Netflix and toys are also there to keep our kids occupied. Thanks for the great services!
Stayed in October 2023
Reviewed: September 18, 2023
Pradhan
IndiaSome appliances not in working condition like the toaster
Stayed in September 2023
Reviewed: June 10, 2023
Kumar
GermanyEverything
Every was perfect, perfect location, well and fully occupied apartment
Stayed in June 2023
Reviewed: May 5, 2023
Ngang
MalaysiaIf have washing machine will be must better
Great location, very clean and is value of money
Stayed in May 2023
Reviewed: March 13, 2023
Mohamed
TurkeyThe climate control was not easy to manage and so the temperature was quite high in the apartment. Minor issue.
The location was great and it was a well equipped apartment. The Management was also quite understanding on allowing for a later stay due to the transportation disruption caused by avalanches.
Stayed in March 2023
Reviewed: February 9, 2023
Wesley
United KingdomNada
Great location, super clean, everything you need, balcony, super value, tons of coffee! Checking in is one of the easiest you’ll ever have. And the management staff is fantastic. Didn’t even meet them. Just super responsive on text, phone, etc. A joy.
Stayed in February 2023
Reviewed: September 9, 2022
Eric
United StatesThis property is incredibly well-stocked. It is evident that the owner spends some time here, which is quite unusual compared to other places we have stayed. There are even small details that have been attended to, such as hooks in just the right places for your keys, coat, and towels. The bedding is so comfortable (we were in the upstairs loft). The location of this unit is optimal. You can easily walk from the train station and also to the lift. Shopping and restaurant access is perfect.
Stayed in August 2022
Reviewed: June 30, 2024
Muhamamd
PakistanCentrally located
Stayed in June 2024
Reviewed: June 11, 2024
Lina
Trinidad and TobagoThe bed and the pilow not comfortable at all . No Ac we had to keep Windows open at night some mosquitos 😡 float around .
The location. Is in the centre of town close to the main zermat street with all restaurant and shopping .
Stayed in June 2024
Reviewed: October 15, 2023
Nakul
SwitzerlandThe hosts asked us to remove all the sheets from the duvets and beds and put them into the bed after charging us a CHF 250 cleaning fee. The stated reason was that this allows them to know which beds were used. This is worrying because it implies that washing the sheets depends on what the previous guests do. I hope they wash all sheets anyway.
The apartment and location was very nice.
Stayed in October 2023
Reviewed: July 5, 2023
Faye
United StatesThe loft was accessible by a spiral wooden staircase. Not easy to access for older people.
Easy walk from the train station.
Stayed in June 2023
Reviewed: June 24, 2023
Anonymous
United StatesN/A
The property was the perfect size for our family and was in a great location!
Stayed in June 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content