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Reviews of Apartment Viktoria

Bahnhofplatz 4, 3920 Zermatt, Switzerland

#278 of 494 hotels in Zermatt

Guests' Choice

Review Score

Based on 38 apartment reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.8

  • Location

    9.6

  • Facilities

    9.1

  • Staff

    8.7

  • Value for money

    8.2

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 21, 2025

    10
    Perfect ❤️
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights

    N/A

    The key pick up is dead easy from a hotel just a minute's walk up the main road on the right. The flat's location is perfection, so central, right next to the station on flat ground so wheeling luggage is the easiest thing to do. We'd planned to have a drink in the village on one of the two nights but once we'd sat on the balcony looking out at the Matterhorn we were transfixed and stayed in both nights enjoying a drink there. The Coop supermarket directly beneath the flat made shopping super easy, though there is also a Migros within a couple of minutes easy walking. The flat is very well equipped ( worth packing a few dishwasher tablets as they are not provided ) Would absolutely definitively, beyond doubt return to this property like a shot.

    Stayed in July 2025

  • Reviewed: June 4, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff were very helpful. After I had booked they realised that it was double booked so they upgraded us to Bellevue which was perfect for our group.

    Stayed in June 2025

  • Reviewed: April 22, 2025

    10
    Very modern and stylish apartment in great location.
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing.

    Location was very convenient. Close to train station and supermarket. Easy walking to shops and restaurants.

    Stayed in April 2025

  • Reviewed: April 14, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent hospitality

    Excellent Location and huge Apartment Infront of zermat train station. Owner also allowed us for free late checkout. Je was so kind and polite. We have got some surprises goodies from owner Wow that was great See u again

    Stayed in April 2025

  • Reviewed: September 25, 2024

    10
    Excellent apartment with full Kitchen
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to mention

    Beautiful apartment right opposite to Zermattctrain station and Garnergrat rai Station. Coopnisbdown. What else one want?. Clean two bed rooms and two Rest rooms. With two large balconies with sitting arrangement. Nice stay.

    Stayed in September 2024

  • Reviewed: August 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Lots of room. Convenient location

    Stayed in August 2024

  • Reviewed: August 3, 2024

    9.0
    Great apartment very convenient, well equipped. Two nice bathrooms. Everything spotless. Perfect for a family.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds a little uncomfortable with poor quality bedding.

    Close to station and just up from COOP. Fab apartment tonnes of room. Would be straight 10 if the beds and bedding were better than avg. Great sitting room with California kitchen. Everything you could need. Two big bathrooms. Spotless n clean

    Stayed in August 2024

  • Reviewed: August 3, 2024

    9.0
    Great location near everything.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Location, facilities in apartment

    Stayed in July 2024

  • Reviewed: July 8, 2024

    9.0
    Enjoyable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    It has family board games good for rainy day. The place felt like home. Spacious and quiet. Convenient as it is above COOP. And it is right next to Gornegrat station and train station.

    Stayed in June 2024

  • Reviewed: July 3, 2024

    10
    Great stay and would stay again.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    Nothing.

    The location is perfect. Walking through town is easy and the train station is right across the street.

    Stayed in June 2024

  • Reviewed: May 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Pricey, mushy pillows, would have liked a second chair.

    Friendly and helpful staff, roomy, great location, very comfortable.

    Stayed in April 2024

  • Reviewed: January 9, 2024

    9.0
    What a wonderful location and spacious apartement.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights

    Collecting the keys was fine, but you must go to another location to get them and be prepared to pay the 80 CHF fee in cash (we didn't know that and had to find an ATM) to get the keys. The apartment's dining room and living room have glass tables and white couches, so not great with little kids. The kitchen could be a little better equipped. Overall, these were small things and not critical to our comfortable stay.

    The location is perfect. It is right across from the train station, so arriving at the apartment is very easy. There is an elevator in the building and a laundrette downstairs. It's 6 CHF/liter. Best of all, a grocery store in the building makes it easy to buy and prepare your own meals, which is nice because Zermatt is expensive. Public transportation is a breeze, so if you want to take the gondola up on the other side of town, you just jump on the bus across from the train station and are there in 10 minutes. This was a lovely place to stay, and we would plan another trip again.

    Stayed in January 2024

  • Reviewed: December 9, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    We liked everything

    The apartment was very modern and had all we needed. It was just infront of the train station and on top of the Coop from where we bought all the food we needed. It was close to shops and attractions. The owner was so kind to meet us late at night even though we had a delay. It was equipped with an ensuite bathroom and another room with shower and wc. It was a 2 bedroom apartment and 5 can easily sleep comfortably. We loved it! It exceeded our expectations!

    Stayed in December 2023

  • Reviewed: October 31, 2023

    8.0
    It was a comfy and spacious stay.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    A few broken amenities. Need better maintenance.

    Walking distance from train station and supermarket.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    We liked everything esp Giovanni's complimentary nespresso. Fantastic location, quiet even within the shopping center itself. We had the perfect stay.

    Stayed in October 2023

  • Reviewed: June 4, 2023

    8.0
    Feels like home, great size of the unit, great location.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    During check in, I was asked to fill out a form with information I have provided with the booking. Although the staff ended up filling out the form for me but the process could have been simpler.

    - Great location. Right the opposite of the main station. Big Coop in the same building. - Great size of the unit for family of 4 adults. Rooms are big. - Changed the dates of our stay and approved with no additional fee by the host.

    Stayed in May 2023

  • Reviewed: January 28, 2023

    9.0
    Very good accommodation which we would use again if we get back to my favourite place in Europe. we had such a wonderfu
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    the door on the shower in the bathroom was not working properly, but was attended too after we reported it.

    the apartment was very roomy, warm and conveniently situated to the station and the supermarket. having two bedrooms and two bathrooms was a very pleasant experience for the three of us, as my husband had joined us in Zurich.

    Stayed in December 2022

  • Reviewed: June 11, 2025

    6.0
    check that building wotk has been completed
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    There was building work going on from 8 AM till 5.30 pM with jackhammering constantly. i wish the owner had let me know as i would have booked elsewhere.

    Great location near the Bahnhoff

    Stayed in June 2025

  • Reviewed: April 22, 2025

    5.0
    Good location and reasonably clean and comfortable apartment but communication can be improved
    • Business trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights

    Communication was poor. Was promised early check-in a day earlier but was told not possible on arrival rudely. Not told clearly how to return keys until asked.

    Location was excellent and well stocked kitchen

    Stayed in April 2025

  • Reviewed: June 30, 2023

    6.0
    Good but not likely to stay again.
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The highly sophisticated common toilet shower needs some figuring out. 2 of the beds were soft and made lots of noise when we turned in our beds. The responses to messages in bookings.com were almost non-existent. We had a problem with the shower door but didn't get a response from them. Eventually we managed to fix it ourselves. As the reception is a few buildings away, we need to make a trip to the reception if we need anything. There wasn't any good view from the apartment.

    The space is great and location is just next to the railway station. It has great amenities just within very short walking distance. The kitchen is well very equipped.

    Stayed in June 2023

  • Reviewed: July 14, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: July 6, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: January 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: November 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

Showing 1 - 25

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