Helpful staff, room and breakfast basic

Stayed in August 2025

right next to the ski lift, sauna, and whirlpool working again. What’s not to like?

Stayed in April 2025

Nothing could have been better. Great hotel in a traditional but car-free village, perfect for late season skiing.

If you like skiing, the location is perfect: opposite the main gondola (Alpin Express; oddly not one of booking.com's options in the "Which ski lift did you use the most?" question) and you can ski right down to the other side of the road. Good-sized bedroom (mine had a terrace overlooking the village and it was an 'ordinary' double bedroom), friendly helpful staff, very good buffet breakfast and - extremely useful - every room had a dedicated locker in the dry room in the basement for storing ski gear, with heated bars you hung your ski boots on). I didn't use the sauna or hot tub, but those facilities are there from 3pm. I'd certainly stay here again and Saas-Fee itself is an attractive car-free village, with great late-season skiing ideal for intermediates (lots of wide reds and 2000m drop as a continuous run from the glacier to the village).

Stayed in April 2025

Minor details, e.g. it would be nice to have cups to drink water after the sauna

Excellent location of the hotel, in front of the cable car and close to the center; spacious and clean room, with balcony and mountain view, and comfortable beds; tasty breakfast and the option to have dinner in the hotel; the wellness area (sauna, jacuzzi and steam room); the friendly and helpful staff; the free shuttle between the parking and the hotel; the wi-fi; the heated ski room

Stayed in February 2025

No restaurant except for buffet breakfast.

Superb location next to main cable car. Clean, spacious room with balcony facing the mountain. Efficient room cleaning daily. Nice sauna/jacuzzi/steam room area. Good ski locker area

Stayed in March 2025

nothing to complain

Location and staff

Stayed in January 2025

Great room, great location. Nice that the staff picks you up from the station. The restaurant daily menu was very good value for money.

Stayed in December 2024

A long journey up to the slopes every day,

Good lift service

Stayed in December 2024

Closed restaurant, closed wellness and breakfast could be little bit better.

The location and the room view over the mountain.

Stayed in November 2024

- Several things were closed including the whirlpool, finnish sauna and steam bath (i guess because the high season in winter and not summer) - Only one fixed menu is available for dinner (but there are plenty of choices nearby) - Rather simple breakfast, but not uncommon in the mountains

- Wonderful staff!, very polite, warm and helpful. They found a suitable solution for all our requests (kudos to Fred) - Very comfortable room with a magnificent view (we had a balcony) - Right next to a cable car

Stayed in August 2024

The bed was squeaking with every movement

Staff super nice & location perfect

Stayed in August 2024

The interior design is somewhat dated, but we survived. :)

Good breakfast. Nice helpful staff. Very convenient location for ski lifts, local spa and restaurants. Spa facilities at the hotel were good too. We'd certainly stay again.

Stayed in March 2024

Nothing.

Location is perfect, right in front of the main lift and very close to the main city street. There is a complimentary shuttle with electric car from/ to the city parking garage, as the city is car free. The room is large and comfortable, and the staff is very nice and friendly.

Stayed in April 2024

Very clean and comfortable (even not the newest furniture… very well maintained so need to invest in new stuff) the wellness area, the breakfast and of course the location

Stayed in March 2024

Baking in the apartment under the roof with sloping ceilings.

In close proximity to ski lifts, town and restaurants.

Stayed in January 2024

The hotel was really quiet & we appreciated it a lot !

Stayed in February 2024

I am a keen gym goer, for me, they should add proper bsrbells and dumb bells (450mm plates) and a power rack.

Nice location, clean, big rooms. The ”gym” needs a bit of love and attention but at least has free weights.

Stayed in January 2024

A little too expensive (400 per night) for the offer, reserving via booking never expect the best room in the category (higher floor, better view) but rather the opposite, so was in that case,despite booking much in advance, felt a bit disapponting to hear we should have mentioned it in the booking (we thought it is self explanatory to have nice room with nice view but maybe it is our naivity) ski heating switched off too early so shoes were still a bit wet in the morning

Located directly by the ski lift, short walk to the center, clean rooms, rather basic but good breakfast, shuttle to the station, small but very well working spa area

Stayed in January 2024

The hotel is old with a moquette that smells and the beds are so uncomfortable.

Location is perfect: in front of the slopes

Stayed in January 2024

Kids allowed at the spa? Being loud and disruptive. Perhaps consider a age limited or ask parents to be more mindful for other guests

Great location, nice bar/lobby and spacious rooms. The spa is very nice as well! Staff is very friendly and helpful

Stayed in December 2023

We really appreciated the staff of the hotels - the ladies that run the reception, breakfast and the hotel-taxi are amazing, always kind and smiling, going above and beyond really. Thank you! Location for skiing is excellent, just in front of the alpine express.

Stayed in December 2023

Well located near departure of ski lift. Friendly staff.

Stayed in December 2023

Overall a fabulous place. Keep in mind that it is a winter resort village, where it is forbidden to enter by car. You can park your car in front of the village for a fee. It will take 10 minutes to walk from the parking lot to the hotel.

Stayed in October 2023

Rooms need soundproof- we heard other guests and all the sounds in rooms above at night

Excellent staff, great location, room very clean, beautiful balcony view, not that various breakfast menu but absolutely enough

Stayed in September 2023