Reviews of Palmiers by Fassbind 4 stars

A nice location and room

When I arrived the surly receptionists were miserable and very unwelcoming. If you’re not polite and friendly try another trade . It takes nothing to smile !

Everything, this was one of the best hotels we stayed at during our family trip to Switzerland. The location, rooms are bigger than others, spotless, and comfortable. The dinner and breakfast were delicious.

We wanted to extend our stay one more day, but when we asked, the rate was double what we had paid before, so we didn't take it.

The hotel is just steps away from the central train station, nearby there is also a M2 subway station and attached to hotel a very convenient parking place (around 40CHF for one day). Rooms are modern, clean and new. Breakfast is excellent and worth the price. We have been there with our dog and the staying was perfect. There are also two restaurant (Italian & Thai). At our arrival, at check in, We also received the free ticket for Lausanne public transportation.

Nothing to complain about. Check out is at 12:00, much later compare to other hotel.

The location was good. Staff were friendly.

Single bad was so narrow :( Reaching the room was complicated.

Beds.

Shower.

Clean modern and spacious

One rude staff member who appeared to be running the bar and restaurant. He was rude to the staff and to the clients . The other staff that were on were fantastic. One bad apple spoilt an otherwise fantastic stay .

Super central. Value for money

Not far from train/metro station. Big room with enough space.

1.Cold and Unresponsive Staff I traveled with children and elderly persons and emailed the hotel requesting early check-in—no response. When I arrived at 11:00 AM, my request was denied. At 4:00 PM, the room still wasn’t ready, with staff lingering inside and strong poop smell in the bathroom (international standard check-in is 3:00 PM!). Also, while breakfast was listed at 20 CHF, one of the receptionists tried charging me 22 CHF. Only after speaking to another employee was it corrected to 20 CHF. 2.Poor Hygiene Dust covered the floors and tables—we had to clean them ourselves. A used dental floss was left by the bed, and the coffee spoon had dried milk stains. Worse, at breakfast, I grabbed a plate only to find it dirty. The entire stack was unclean (dry but with food residue). When we alerted a staff member, she told us to "just wipe it with a napkin." Only after insisting did she realize the issue and discreetly moved the dirty plates away. 3.Unpleasant Bathroom Experience With no shower room, we had to shower in a scratched-up bathtub. No conditioner provided, and the quality of shampoo/body wash was worse than those in budget hotels. 4.Inconvenient Location The hotel is on a hill—dragging luggage up is exhausting. Not recommended for guests without a car. 5.Persistent Food Odors The Thai restaurant downstairs left the entire guest area smelling like Thai food. Avoid if sensitive to smells.

Breakfast and location excellent. The free transport also excellent

Someone to serve at bar in evenings

Very good location, friendly staff

Enjoyed our stay. Great breakfast spread for a reasonable price.. we would stay here again if we return.