Отзывы о Hotel Alden Splügenschloss Zürich - Leonardo Limited Edition 5 звезд

Dear Andrey222, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay — especially our friendly staff, the breakfast, and the quiet, well-insulated room. Your feedback truly means a lot to us, and we hope to welcome you back again soon for another pleasant visit to Zurich. Warm regards - Melanie Brandenburger / Cluster Guest Relations Manager

Dear Andrey222, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay — especially our friendly staff, the breakfast, and the quiet, well-insulated room. Your feedback truly means a lot to us, and we hope… Развернуть

Dear Maksim, Thank you very much for choosing our hotel for your stay in Zurich and your great review. We are more than happy that you enjoyed a pleasant stay at our Alden Splügenschloss and would be delighted to welcome you back again on your next visit to Zurich. Warm regards - Melanie Brandenburger / Cluster Guest Relations Manager

Dear Maksim, Thank you very much for choosing our hotel for your stay in Zurich and your great review. We are more than happy that you enjoyed a pleasant stay at our Alden Splügenschloss and would be delighted to welcome you back again on y… Развернуть

Dear Guest, Your feedback about your stay at Hotel Alden Splügenschloss Zürich - Leonardo Limited Edition is invaluable to us. It is heartening to learn that you appreciated the size and comfort of our rooms, as well as the shower facilities provided. We strive to maintain a warm, comfortable environment for our guests and we're glad that we met your expectations in this regard. Your observations regarding the television channels resonate with us. Even though we aim to provide a variety of viewing options, we understand that navigation may become cumbersome. Your feedback is noted and is indeed valuable. We regret to learn about the issues you experienced during your breakfast service. It is our mission to provide swift, efficient service and we apologize if your experience was otherwise. We are also sorry to hear about the issues with the electrical sockets and missing curtain in your room – we understand how this can affect the convenience and comfort of your stay. Your comments about the need for updating our rooms have been noted. We are constantly working of maintaining / painting the rooms to provide a pleasant and comfortable stay for our guests. Feedback like yours helps us in improving our services. We are grateful for your candid observations and for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Best Regards, Hotel Alden Splügenschloss Zürich - Leonardo Limited Edition Team

Dear Guest, Your feedback about your stay at Hotel Alden Splügenschloss Zürich - Leonardo Limited Edition is invaluable to us. It is heartening to learn that you appreciated the size and comfort of our rooms, as well as the shower faciliti… Развернуть

Dear Pavel, Thank you for sharing your feedback with us. We're glad to hear that you appreciated the beautiful building and our location. However, we’re sorry to learn that the comfort of your room and the price/quality ratio did not meet your expectations. We always do our best to offer our guests the best possible service and comfort. We hope to welcome you again and convince you of our full potential. Best regards, Melanie Brandenburger / Cluster Guest Relations Manager

Dear Pavel, Thank you for sharing your feedback with us. We're glad to hear that you appreciated the beautiful building and our location. However, we’re sorry to learn that the comfort of your room and the price/quality ratio did no… Развернуть

Dear Alexander, We would like to thank you for choosing our hotel for your stay in Zurich and your great reivew. We appreciate it very much and are more than happy that we were able to contribute to a pleasant time. We would be delighted to be your host again next time and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Alexander, We would like to thank you for choosing our hotel for your stay in Zurich and your great reivew. We appreciate it very much and are more than happy that we were able to contribute to a pleasant time. We would be delighted to… Развернуть

Dear Mikhail, Thank you very much for sharing your experiences with us. We are pleased that you were overall satisfied and you enjoye our very good location. However we regret to learn about your dissatisfaction of our bar and the room and we apologize for any inconvenineces that has caused you. We hope we can welcome you back again to offer you an even more comfortable stay with us. With best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Mikhail, Thank you very much for sharing your experiences with us. We are pleased that you were overall satisfied and you enjoye our very good location. However we regret to learn about your dissatisfaction of our bar and the room and … Развернуть

Dear Olga, Thank you for staying with us. We are very pleased that you particularly liked our service, the location and the view. We always want to offer our guests the best possible service and comfort. Our breakfast is very special because our guests not only have a buffet to choose from, but it is also possible to order breakfast from the menu provided. This is included in the breakfast price. If you have any special requests, please contact our team at any time and we will try to fulfill them as best we can. We would be delighted to welcome you back again in the future and wish you all the best until then. Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Olga, Thank you for staying with us. We are very pleased that you particularly liked our service, the location and the view. We always want to offer our guests the best possible service and comfort. Our breakfast is very special becaus… Развернуть

Dear Aleksandr, Your feedback is invaluable to us and we appreciate your comprehensive review. It is good to know that our staff was able to make your stay pleasant and enjoyable. We have noted your concern about the breakfast service. Our goal is to provide a delightful and varied breakfast for all of our guests each day. In order to offer our guests a very special experience, we offer our guests a selection of a la carte dishes, which we prepare individually and according to your wishes. This service is included in the breakfast service. We are very sorry that you had such different and sometimes negative experiences during your long stay here, for which we apologize deeply. We take your criticism very seriously because we want to offer our guests our consistent, very high standard of service and quality at all times. We would therefore like to thank you for your open and honest opinion. Please give us another opportunity to better serve you in the future. Sincerely - Melanie Brandenburger / Cluster Guest Relations Manager

Dear Aleksandr, Your feedback is invaluable to us and we appreciate your comprehensive review. It is good to know that our staff was able to make your stay pleasant and enjoyable. We have noted your concern about the breakfast service. Our… Развернуть

Dear Lizaveta, It is a pleasure to hear about your positive experience at our hotel. Your kind words about our attentive staff, room amenities and food are sincerely appreciated. We realize that some areas may need updating, but we are glad that it did not affect your overall impression of us. We strive to provide guests with the best service and value, and we are very pleased to know that we were able to meet your expectations. We hope to welcome you back to this wonderful place again soon. Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Lizaveta, It is a pleasure to hear about your positive experience at our hotel. Your kind words about our attentive staff, room amenities and food are sincerely appreciated. We realize that some areas may need updating, but we are gla… Развернуть