Reviews of Albana Hotel Silvaplana 4 stars
Via Vers Mulins 5, 7513 Silvaplana, Switzerland
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewWe are skiers, so the hotel should clearly indicate that it does not offer the "Sleep & Sky" ski pass when booking through booking.com. We were a little disappointed when the receptionist told us that we could not get this offer (which is almost half off the price of a daily ski pass if you stay in an Engadine hotel) just because we booked through 'booking.com'.
Dear Stefano, Thank you very much for your feedback. We’re truly sorry to hear about your disappointment regarding the Sleep and Ski offer. As most of us are passionate skiers, we completely understand how important such packages are when planning a winter getaway. Please allow us to clarify: on our website, we do mention that the Sleep and Ski offer is not available on booking.com. Unfortunately, third-party platforms like Booking.com are not connected to this offer. That said, we absolutely understand how frustrating this must have been at check-in, especially if this wasn’t clearly visible when booking. We’ll reach out to Booking.com to request that this information be included in our property description there as well – if possible – to help avoid such misunderstandings in the future. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back. Best regards, Lara Meier
Dear Stefano, Thank you very much for your feedback. We’re truly sorry to hear about your disappointment regarding the Sleep and Ski offer. As most of us are passionate skiers, we completely understand how important such packages are when … Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewBreakfast was lovely, lots of choice, lots of space in the room! Hotel is very clean, staff were lovely and couldn't do enough to make our stay enjoyable. They also went above and beyond to help us get to the train station (mum is in a wheelchair and dad struggles with his mobility) on our departure and organized a taxi for us at their expense because the shuttle wasn't available.....they excelled themselves, we loved our stay in the hotel and would definitely go back! Customer service was 5*!!
This isn't really a criticism of the hotel. We had a wheelchair with us and we didn't contact the hotel early enough to organize the shuttle so ended up on the bus from St Moritz. The bus itself dropped us off a 5 minute walk from the hotel, and in normal circumstances that would have been ideal, but it was 5 minute walk up a relatively steep hill with a wheelchair and luggage, it wasn't easy! So the motto is, organize the shuttle in advance with the hotel!
Dear Laurine. Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay, from the variety at breakfast to the cleanliness of the hotel and the exceptional service from our team. Ensuring our guests have a comfortable and memorable experience is always our top priority. We truly appreciate your tip for other guests about arranging the shuttle in advance—we always recommend reaching out so we can make every arrival and departure as smooth as possible. We’d love to welcome you back again soon for another 5* experience! Best regards Lara Meier
Dear Laurine. Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay, from the variety at breakfast to the cleanliness of the hotel and the exceptional service from our team. Ensuring our guests have… Show more
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewFantastic view Comfortable Beds Friendly Staff Location
Suite stairs dangerous for Children
Dear Jakob. Thank you for your kind words! We’re thrilled to hear you enjoyed the fantastic views, comfortable beds, and our friendly staff. We also appreciate your feedback on the suite stairs and will take it into account to ensure a safer experience for families. We hope to welcome you back soon for another memorable stay! Best regards, Lara Meier
Dear Jakob. Thank you for your kind words! We’re thrilled to hear you enjoyed the fantastic views, comfortable beds, and our friendly staff. We also appreciate your feedback on the suite stairs and will take it into account to ensure a safe… Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewHighly recommend this hotel in Silvaplana!
Dear Hassen. Thank you very much for your awesome review. We hope to see you soon again. Best regards, Lara Meier
Reviewed: 10 November 2024 · Stayed in September 2024
Verified reviewBeautiful Hotel, well managed. nice rooms, nice location in the center of Silvaplana. Easy to park, good food and breakast. It helped that we had great weather, too.
The only complaint would be that the stay was too short - but that is not the hotel's faoult
Dear Peter. Thank you for your stay and your review. We are delighted that you enjoyed your stay so much. If you have any suggestions for us, please do not hesitate to contact me directly. We always want to improve (and of course aim for the 10 points) :) marketing@hotelalbana.ch. Best regards and hope to welcome you back soon. Lara Meier
Dear Peter. Thank you for your stay and your review. We are delighted that you enjoyed your stay so much. If you have any suggestions for us, please do not hesitate to contact me directly. We always want to improve (and of course aim for … Show more
Reviewed: 3 November 2024 · Stayed in November 2024
Verified reviewReviewed: 1 November 2024 · Stayed in October 2024
Verified reviewReviewed: 17 September 2024 · Stayed in August 2024
Verified reviewGreat location in centre of Silvaplana, close to everything.
Allegra Grzegorz. Thank you so much for this amazing review. We're pleased that you've enjoyed your stay so much. Best regards Lara Meier
Reviewed: 25 July 2024 · Stayed in June 2024
Verified reviewWarm, and friendly staff.
Dated rooms without AC.
Dear Julia. Thank you for youre review. We're pleased that you've enjoyed your stay with us and hope to see you soon again. If you have any questions don't hesitate to contact us directly. Best regards, Lara Meier
Reviewed: 20 June 2024 · Stayed in June 2024
Verified reviewReviewed: 6 June 2024 · Stayed in June 2024
Verified reviewReviewed: 28 February 2024 · Stayed in February 2024
Verified reviewReviewed: 31 October 2023 · Stayed in October 2023
Verified reviewWe had a great stay in hotel Albana in the middle of October: the room was cozy, spa was very nice, both restaurants are amazing (and you can order from both of them!) and the service is just superb - they arranged our transfer and were super flexible with restaurants and spa. Last but not least - fresh and flavourful estonian bread is delicious! It made breakfasts really special. We will definitely come back!
Dear Alex. Thank you so much for this awesome review. We're glad to hear that you did enjoy your stay at our hotel. We hope to see you soon again. Best regards, Lara
Reviewed: 19 October 2023 · Stayed in October 2023
Verified reviewGreat as always, it's the fifth year in a row that we stay in Albana for our annual autumn trip to Graubünden.
Dear Alexander. Thank you so much for choosing us for your annual autumn trip. We're really happy that you've enjoyed your stay and we hope to see you soon again. Best regards, Lara
Reviewed: 17 September 2023 · Stayed in September 2023
Verified reviewReviewed: 2 August 2023 · Stayed in August 2023
Verified reviewBeautiful, traditional hotel with a lovely mix of modern and traditional features inside. Wonderful views of the mountains from the restaurant. Added bonuses of Wellness facilities in the basement and free secure parking. Would highly recommend the Thai cuisine offered in the restaurant.
Dear Jill. Thank you so much for your amazing review. We're more than happy that you've enjoyed your stay and the special birthday We hope to see you soon again. Best regards, Lara
Reviewed: 21 July 2023 · Stayed in July 2023
Verified reviewReviewed: 4 February 2023 · Stayed in February 2023
Verified reviewvery friendly staff
old sauna, complex parking access, room not that modern
Dear Martin. Thank you for taking the time to rate your stay with us. Because only in this way we have the opportunity to develop and learn more from our guests. We are pleased that you are enthusiastic about our team hope that we have made you want to visit us again.
Dear Martin. Thank you for taking the time to rate your stay with us. Because only in this way we have the opportunity to develop and learn more from our guests. We are pleased that you are enthusiastic about our team hope that we have mad… Show more