7.0

Reviews of Vancouver sea view Palace inn

355 Kelvin Grove Way, V0N 2E0 West Vancouver, Canada

  • Shari

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Unbelievable view, very peaceful.

    Need better towels

    Property response:

    Thank you and welcome back!

    Vancouver sea view Palace inn
    30 August 2025
  • Kaur

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
  • Pedram

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    The host was great, very kind, responsive, and hospitable :) Very clean and comfortable beds. My friends and I felt very welcomed at his place. Also the sunrise & sunset views were beautiful! We would happily come back if we had to stay somewhere close to Horseshoe Bay

    Not a dislike, but just want to echo other reviews that the driveway is steep, so highly recommend using the street parking.

    Property response:

    Thank you so much and welcome back warmly!

    Vancouver sea view Palace inn
    22 August 2025
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  • Nancy

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    The view would have been nice if the windows had of been cleaned to see it properly.

    Entrance was not easily accessible, no lighting on the outside pathway, poor lighting inside, towels and facecloths should not be left for guests. The place needs a very good cleaning and wrong address given.

    Property response:

    Sorry! We do work our best, but still couldn't satisfy you. Wishes you happy!

    Vancouver sea view Palace inn
    22 August 2025
  • Tess

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    The address we were given was not correct so it took us ages to find the location. The rooms we were given/ and therefore the view does not match the photos on the listing. The property and garden could do with a refurbishment before being available for stays. Note- it is not an Inn, but the downstairs flat of someone’s house.

    Property response:

    Although our guesthouse is small, it's a government-registered, formal hotel. The view in the photos isn't as beautiful as it actually is. The rooms are also larger than in the photos. Our garden is beautiful! The rooms are clean, tidy, and comfortable. We sincerely apologize for not accommodating your request for an early check-in, and we understand and sympathize with your negative review. The guests checked in early (11:30) and checked out later. When they checked in, they were all excited and praised our house, especially the kid was even happier. In any case, we hope their family harmonious.

    Although our guesthouse is small, it's a government-registered, formal hotel. The view in the photos isn't as beautiful as it actually is. The rooms are also larger than in the photos. Our garden is beautiful! The rooms are clean, tidy, and… Show more

    Vancouver sea view Palace inn
    22 August 2025
  • Michele

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    Great for our quick stopover. Large rooms, quiet location.

    Only sink was in the bathroom. It would have been great to have one in the communal hallway, but not a major issue.

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  • Paul

    Reviewed: 6 August 2025 · Stayed in July 2025

    Verified review

    Very dirty, like nothing gets vacuumed or cleaned, even the towels were gross and dirty with brown marks from whomever used them before us arriving. All around the bottom of the bed frame was food debri and dust, really disgusting place to stay. We didn't even want to sleep in the bed, for fear the sheets and bedding don't get cleaned, but it was late and we had no choice, so we slept on top the bedding instead.

    Property response:

    We work very hard to clean each room and change the bedding! It is understandable that guests are not refunded due to the temporary cancellation of the order, and it is understandable to spread their anger on the comments! We are very sorry that we cannot accept serious and factual inconsistencies!

    We work very hard to clean each room and change the bedding! It is understandable that guests are not refunded due to the temporary cancellation of the order, and it is understandable to spread their anger on the comments! We are very sorry… Show more

    Vancouver sea view Palace inn
    6 August 2025
  • Boylan

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review
  • Jonathan

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review

    The property was clean and spacious. Beautiful Chinese furniture. Stunning views and lovely garden to sit in with the evening sun. 20min walk for the beach.

    Property response:

    Thank you so much and welcome back warmly!

    Vancouver sea view Palace inn
    5 August 2025
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  • 7.0 Good
    Jessica

    Reviewed: 2 August 2025 · Stayed in July 2025

    Verified review
  • Jakub

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review
  • Icasy_

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review

    Awesome view and beautiful location. Very quite and a great host. Good communication. Big potential. Would come back for few nights. Also 2 very comfy beds, we slept very very well.

    Property response:

    Thank you so much and welcome back warmly!

    Vancouver sea view Palace inn
    18 July 2025
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  • Steve

    Reviewed: 21 June 2025 · Stayed in June 2025

    Verified review

    The owner was jolly and helpful

    Getting suitcases down to the room was hard. The rooms are VERY basic and very tired. There are no real facilities to cook anything, just a microwave...the kettle leaked. Poor lighting. Quite dirty and dusty. The bedding wasn't great and the pillows were very thin. Plug didn't work in the bath. We have stayed in many Air BnB type properties...this was the worst one unfortunately. With some effort it could be a nice place but as it's up for sale, they have let it go downhill a lot.

    Property response:

    We asked you: "Everything is OK?" You told us "PERFECT!" Whatever. We just hope your family is OK.

    Vancouver sea view Palace inn
    22 June 2025
  • Tony

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review

    When we got there we decided not to stay.

    The address does not exist and it is not an Inn but rooms in the property owners basement. The actual address is 350. We only found it as a neighbour came out to help us. Drive is so steep our rental car struggled to back up it as no space to turn round. The photos on the sight are not representative of the property except for the view. The outside and inside need attention. The property is also for sale. Never saw the owners. Decided it wasn’t for us so left.

    Property response:

    Hello👋We are very sorry that we did not meet your accommodation requirements! If you have any questions, please let us know. We are very sorry that we did not receive your comments and suggestions... Our rooms are on the first floor, with garden and sea views, not in the basement. The free parking area can be easily turned around. The path leading to the room has wide and gentle stairs. We did not notice that you did not stay that day. After you checked out the next day, we spent more than an hour cleaning the room you stayed in. The house being sold has nothing to do with our hotel. Please do not make irresponsible comments and affect others! Thank you🙏

    Hello👋We are very sorry that we did not meet your accommodation requirements! If you have any questions, please let us know. We are very sorry that we did not receive your comments and suggestions... Our rooms are on the first floor, with g… Show more

    Vancouver sea view Palace inn
    13 June 2025
  • Adrian

    Reviewed: 4 June 2025 · Stayed in June 2025

    Verified review
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  • Anthony

    Reviewed: 29 May 2025 · Stayed in May 2025

    Verified review
  • Adrian

    Reviewed: 27 May 2025 · Stayed in May 2025

    Verified review
  • Venkatesh

    Reviewed: 20 May 2025 · Stayed in May 2025

    Verified review
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  • Milena

    Reviewed: 18 May 2025 · Stayed in May 2025

    Verified review
  • Sen

    Reviewed: 16 May 2025 · Stayed in May 2025

    Verified review
  • Kelly

    Reviewed: 13 May 2025 · Stayed in May 2025

    Verified review

    View

    Address was confusing

    Property response:

    Thank you so much!

    Vancouver sea view Palace inn
    13 May 2025
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  • Barbara

    Reviewed: 11 May 2025 · Stayed in May 2025

    Verified review

    beautiful location ,private, great views. host gave informative info :-) , recommend

    Property response:

    Thank you very much👍👍

    Vancouver sea view Palace inn
    11 May 2025
  • Elaine

    Reviewed: 10 May 2025 · Stayed in May 2025

    Verified review

    Queen size mattress comfortable. Nice view of the ocean.. Private sitting deck outside. Dishes for 4, toaster, fridge, microwave. Owner texted for communication.

    About 35 stairs to get to lower yard entry way, narrow crooked outdoor steps from street. 45 degree driveway with house owner's car in the way. Very scary to drive down. Owner's car blocking easy access to the designated spot by their home garage. Only 2 small towels for two people, no other wash clothes or hand towels. King size mattress very hard. Street parking was not available, other people had parked in the spots. No restaurants nearby. No tea or coffee in room.

  • Tuula

    Reviewed: 6 May 2025 · Stayed in May 2025

    Verified review
    Property response:

    Thank you very much and welcome back warmly👍

    Vancouver sea view Palace inn
    6 May 2025
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