Reviews of Valhalla Hotel & Conference Centre 3 stars
1 Valhalla Inn Road, P7E 6J1 Thunder Bay, Canada
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewComfortable property near the airport. Front desk staff are really nice & helpful
Security deposit - 150$
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe bedroom
The shower
Hi there, Thank you for your review and for staying with us. I’m sorry the restaurant felt mediocre and that cleanliness didn’t meet expectations—this isn’t our standard. I’ve shared your comments with our Chef and Restaurant Manager, and Housekeeping leadership is reviewing room and bathroom checks today. I’m glad the bedroom worked for you; we’ll make sure the rest of the experience matches that level next time. If you’re willing to share your stay details, I’ll investigate and follow up personally. Warm regards, Awa Director of Operations
Hi there, Thank you for your review and for staying with us. I’m sorry the restaurant felt mediocre and that cleanliness didn’t meet expectations—this isn’t our standard. I’ve shared your comments with our Chef and Restaurant Manager, and … Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe front desk staff were friendly and engaging. The food at SKÅL restaurant was amazing! Best meal I have ever had in a hotel. The room was spacious and comfortable. It was clean and I liked being able to go outside through the patio door.
No complimentary breakfast.
Hi Heather, Thank you for the 10/10 and the wonderful shout-outs. I’m thrilled you loved our friendly Front Desk, your spacious room with patio access, and your meal at SKÅL—you made our Chef’s day! On breakfast: not all rates include it. We offer à la carte breakfast at SKÅL and grab-and-go in the Lobby Pantry. Next time, we can help you choose a rate with breakfast included. We can’t wait to welcome you back. Warm regards, Awa Director of Operations
Hi Heather, Thank you for the 10/10 and the wonderful shout-outs. I’m thrilled you loved our friendly Front Desk, your spacious room with patio access, and your meal at SKÅL—you made our Chef’s day! On breakfast: not all rates include… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat restaurant, great location. Definitely stay there again!
Hi Cory, Thank you for the 10/10! Delighted you loved the room view, our SKÅL restaurant, and the location. We’d be happy to welcome you back—tell us your preferred view and we’ll do our best to arrange it. Warm regards, Awa Director of Operations,
Hi Cory, Thank you for the 10/10! Delighted you loved the room view, our SKÅL restaurant, and the location. We’d be happy to welcome you back—tell us your preferred view and we’ll do our best to arrange it. Warm regards, Awa Director… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery tastefully appointed in a Scandinavian theme. We had a King room which was very clean and comfortable. We were only there for one night but would definitely recommend the Valhalla.
Very close to the airport but the air traffic pretty much quit at 9pm.
Dear Mervin, Thank you for your thoughtful review and recommendation. We’re delighted to hear you enjoyed the comfort and design of your King room, as well as the convenience of our location. We appreciate your kind words and look forward to welcoming you back for a longer stay next time. Warm regards, Awa Director of Operations
Dear Mervin, Thank you for your thoughtful review and recommendation. We’re delighted to hear you enjoyed the comfort and design of your King room, as well as the convenience of our location. We appreciate your kind words and look forward … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDear Delia, Thank you so much for your excellent feedback! We’re delighted to know that you enjoyed your stay and appreciated our staff, cleanliness, and facilities. Your kind words motivate our team to keep delivering great experiences, and we hope to welcome you back again soon. Warm regards, Awa Director of Operations
Dear Delia, Thank you so much for your excellent feedback! We’re delighted to know that you enjoyed your stay and appreciated our staff, cleanliness, and facilities. Your kind words motivate our team to keep delivering great experiences, … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReception was good
Restaurant menu never improves The lights on the bed are terrible for reading. Seniors get a 10 percent discount which I couldn't get because I booked through booking .com
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEasy car access to the studio drive-up room. Comfortable and roomy. Nice shower. Friendly staff. Good restaurant.
Parts of the room were dated and there was a bit of a smell, but everything was functional.
Dear Karen, Thank you for sharing your detailed feedback. We’re so pleased to hear you enjoyed the comfort of your room, the shower, our friendly team, and your meal at our restaurant. I’m sorry, however, for the aspects of your room that did not fully meet expectations. Please know we are addressing updates and maintenance to ensure every guest enjoys a fresh and flawless stay. We hope to welcome you back soon for an even better experience. — Awa, Director of Operations
Dear Karen, Thank you for sharing your detailed feedback. We’re so pleased to hear you enjoyed the comfort of your room, the shower, our friendly team, and your meal at our restaurant. I’m sorry, however, for the aspects of your room that d… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewI didn't get to stay in the hotel due to no vacancy. I payed for a room that I didn't get to use.
Hello, Thank you for sharing your feedback. I am very sorry for the experience you had and the inconvenience caused by the lack of availability when you arrived. This is certainly not the service we aim to provide, and I fully understand your disappointment. I will personally review what happened with our team to ensure this situation does not occur again. Please reach out to us directly so we can assist you further regarding your reservation. Awa Director of Operations
Hello, Thank you for sharing your feedback. I am very sorry for the experience you had and the inconvenience caused by the lack of availability when you arrived. This is certainly not the service we aim to provide, and I fully understand yo… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewEase of accessibility
Smoking outside People loitering
Hello Marylouis, Thank you for your feedback and for recognizing our team’s service. We’re glad to hear your stay met your needs, and we appreciate your comments regarding cleanliness, facilities, and comfort. I’m sorry for any inconvenience caused by smoking outside and people loitering. We’ll review these points to ensure a more pleasant environment for our guests. We hope to welcome you back in the future. Warm regards, Awa, Director of Operations
Hello Marylouis, Thank you for your feedback and for recognizing our team’s service. We’re glad to hear your stay met your needs, and we appreciate your comments regarding cleanliness, facilities, and comfort. I’m sorry for any inconvenienc… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewPlace is good
People were standing on the hall way at 2am and make a conversation loud is not good for good rest, everyone needs a good rest at night especially traveling, Check-in at 1:00 am because of the noisy disturbance Check-out at 4:30am.
Dear Lawrence, Thank you for sharing your feedback. We’re glad you found our location convenient, but I’m truly sorry that noise in the hallway disrupted your rest. A good night’s sleep is essential, especially when traveling, and I understand how frustrating this must have been. Your comments have been shared with our team so we can review quiet-hours enforcement to help prevent similar disturbances in the future. We appreciate your input and hope to have the opportunity to provide you with a more restful stay next time. Warm regards, Awa Director of Operations
Dear Lawrence, Thank you for sharing your feedback. We’re glad you found our location convenient, but I’m truly sorry that noise in the hallway disrupted your rest. A good night’s sleep is essential, especially when traveling, and I unders… Show more