Reviews of SureStay Plus by Best Western Brooks 2 stars
1240 Cassils Place East, T1R 1C3 Brooks, Canada
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Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe breakfast was great with a lot of variety. The room for breakfast was too small and didn’t accommodate many people. We had to take our food to the room.
the only thing that could’ve been better was the the TV volume. We could not turn the volume down and it was set very loud. We were worried it would keep our neighbors awake so we didn’t watch. I’m sure this is completely fixable, it was Room #113.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff was friendly and welcoming, the place was clean.
When we attempted a shower at 8pm, there wasn't any hot water so we had to shower in cold water instead. We weren't expecting that 😕
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGood breakfast Cleanness and style
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean, easy to find!
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewDear Liza, Thank you for your feedback. We are glad you enjoyed a pleasant overnight stay and hope your visit to Dinosaur Provincial Park was memorable. We look forward to welcoming you again on your next trip. Sincerely, Hotel Manager
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewStaff are amazing!
Your description needs to be clear that this is a motel, not a hotel.
Dear Anwar, Thank you for your kind words about our staff. We are glad you had a positive experience. We do want to clarify that our property is a cozy and welcoming motel, and we appreciate you noting that. We look forward to welcoming you back for another comfortable stay soon. Sincerely, Hotel Manager
Dear Anwar, Thank you for your kind words about our staff. We are glad you had a positive experience. We do want to clarify that our property is a cozy and welcoming motel, and we appreciate you noting that. We look forward to welcoming yo… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLoved the freshness of the facility! The room was sparkling clean, beautiful bathroom, and the best linens ever!
Breakfast wasn’t great, but it met my needs.
Dear Wendy, Thank you for your kind words. We’re delighted you enjoyed the clean and fresh room, comfortable bed, and quiet surroundings. It’s great to know the linens and bathroom made a positive impression. We appreciate your thoughts on breakfast and hope to make your next stay even better. Sincerely, Hotel Manager
Dear Wendy, Thank you for your kind words. We’re delighted you enjoyed the clean and fresh room, comfortable bed, and quiet surroundings. It’s great to know the linens and bathroom made a positive impression. We appreciate your thoughts on… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewGreat breakfast
Nothing
Dear Dan Relkow, Thank you for your kind words. We’re glad to hear you enjoyed the breakfast and had a pleasant stay. It’s always rewarding to know our guests leave satisfied. We look forward to welcoming you back for another enjoyable visit. Sincerely, Hotel Manager
Dear Dan Relkow, Thank you for your kind words. We’re glad to hear you enjoyed the breakfast and had a pleasant stay. It’s always rewarding to know our guests leave satisfied. We look forward to welcoming you back for another enjoyable vis… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe rooms are clean
While I was in urgent care with my mother, who developed sepsis on Day 1 of our trip and had to be urgently redirected to Saskatoon, I attempted to cancel the final night of our hotel stay. Booking.com advised that the cancellation could be approved if SureStay agreed. SureStay, in turn, said they would allow the cancellation if Booking.com approved it. Each day, while I was managing my mother’s medical crisis, SureStay refused to respond to Booking.com’s outreach. They repeatedly claimed they hadn’t heard from Booking.com — which was false — and even hung up on their calls. Despite multiple contact attempts, they stalled communication, showed zero compassion, and ultimately rented the room out to someone else. They received double payment: from me and from the new guest. That’s unethical and, as Booking.com confirmed, against their policies. I was treated with complete disrespect during a medical emergency, and SureStay showed no accountability. This was the worst experience I’ve ever had with a hotel, and I will be pursuing this further. No one should be treated this way — especially not during a medical crisis.
Dear Heather, Thank you for taking the time to share your experience. We are truly sorry to hear about the distressing situation you faced and deeply regret that your experience with us added to an already difficult time. What you described is not the level of care or compassion we strive to provide, especially during emergencies. Your feedback is being taken very seriously and will be reviewed with our team to address the concerns you raised. We sincerely hope your mother is recovering well and wish you both strength and healing. Sincerely, Hotel Manager
Dear Heather, Thank you for taking the time to share your experience. We are truly sorry to hear about the distressing situation you faced and deeply regret that your experience with us added to an already difficult time. What you describe… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewOur request for the ground floor was met. We liked that we could access the room externally and internally, and that we could open the window. The curtains blocked the light really well and the sound-proofing seemed good.
My partner thought the bed was lumpy. The metal bed frame was noisy.
Dear Jayne, Thank you for sharing your experience. We're glad you appreciated the convenient room access, window features, and overall comfort. We’re sorry to hear the bed didn’t meet your partner’s expectations and will look into the noise from the frame. Your feedback helps us continue to improve. Sincerely, Hotel Manager
Dear Jayne, Thank you for sharing your experience. We're glad you appreciated the convenient room access, window features, and overall comfort. We’re sorry to hear the bed didn’t meet your partner’s expectations and will look into the … Show more
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewConvenient,Very friendly and supportive staff
Nothing
Dear David, Thank you for your kind words. We're so pleased to hear you had a great stay and found the location convenient. It's wonderful to know our staff made a positive impact on your visit. We look forward to welcoming you back for another comfortable stay. Sincerely, Hotel Manager
Dear David, Thank you for your kind words. We're so pleased to hear you had a great stay and found the location convenient. It's wonderful to know our staff made a positive impact on your visit. We look forward to welcoming you bac… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewhow staff worked with me to get ground floor outside access
little pricey
Dear Sheldon, Thank you for the kind words! We're so glad our team could assist you with the ground floor access and that you consider us the best place in Brooks. We appreciate your feedback on pricing and will keep it in mind. Looking forward to welcoming you back soon. Sincerely, Hotel Manager
Dear Sheldon, Thank you for the kind words! We're so glad our team could assist you with the ground floor access and that you consider us the best place in Brooks. We appreciate your feedback on pricing and will keep it in mind. Lookin… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewVery nice and clean
Not water for drinking
Dear Jelila, Thank you for your feedback! We're glad you found the room nice and clean. We appreciate your suggestion about providing drinking water in the guest rooms and will share it with our team for consideration. Your comfort is important to us. Sincerely, Hotel Manager
Dear Jelila, Thank you for your feedback! We're glad you found the room nice and clean. We appreciate your suggestion about providing drinking water in the guest rooms and will share it with our team for consideration. Your comfort is … Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified review