Somewhat thin walls. We could hear the baby next door crying. Breakfast was mid. The choices were not amazing but it did the job. Also, breakfast line was chaotic, people were passing in front of others to get their food, no respect. There is no personnel to put order in the dining room, when things are chaotic. People were trying to grab as much food as possible since it was a buffet style breakfast. The staff is not able to replenish the food as fast as it was taken. They need to re-evaluate the dining room and food situation.

Great hotel, nicely renovated, it is very clean. I liked the facts that we were provided with kitchen appliances, including pots and pans as well as plates and cutlery. The room was clean and nice, the beds were comfortable and sheets were soft. The bathroom was clean as well. Very convenient location for Niagara Falls and Niagara-on-the-lake (NOTL).

Stayed in September 2025

A bit too far from the Niagara Falls and had no access to shops nearby. So we had to get an Uber for groceries and to and from the Niagara Falls.

Hotel was very close to the railway station and bus station. Breakfast was free and a lot to choose from.

Stayed in August 2025

I didn't know beforehand what dishes and cooking utensils were provided, so I brought my own frying pan and knife. There were hardly any vegetables for breakfast, so I would have preferred a salad bar.

The room was spacious and clean. The kitchen and the provided dishes and cooking utensils were very well-equipped, which I was extremely satisfied with. The bed was very comfortable with just the right firmness—I wanted to take it home with me.

Stayed in August 2025

One small thing that is not a big issue since it's only a 5-floor building. The elevator button is not efficient on the second floor where the pool and the gym is. I have to press it 5 times for it to light up to call a car.

Love the location, away from the big crowd. Bed is very comfortable, room is very clean and I love that the room is with a good size fridge and microwave. Lovely kitchenette! Breakfast was alright, the egg bites were a hit.

Stayed in August 2025

I had a reservation and arrived around 1 a.m. I waited at the reception for an hour with my two kids while the staff tried to find my reservation, before we could go to the room. Don’t have seats enough for breakfast

The hotel is excellent, the room is amazing! Very clean

Stayed in August 2025

Honestly, everything exceeded my expectations. No complaints at all.

The hotel was very clean, modern, and comfortable. The staff were extremely welcoming and helpful, and the location was perfect—close to Niagara Falls and attractions. The breakfast was fresh and well organized, and the suite ha

Stayed in August 2025

Proximity to bus stop and walking distance to maple leaf place. Cleanliness. Staff. Breakfast options. The coffee was delicious. Comfy bed and beautiful room.

Stayed in August 2025

Only recommendation would be hand soap next to the sinks.

Very nice hotel. Very friendly staff Clean. Shower had shampoo,conditioner and body wash. Hot breakfast was good. Meat,eggs,bread, coffee, juice etc. WeGo bus stop right outside the hotel. Hotel was away from the crowded areas.

Stayed in August 2025

The pillows in the bedroom flatten completely as you sleep with the weight of your head and makes it uncomfortable. Better support is appreciated. And the pool was on the colder side. Setting the pool to a warmer temperature is more ideal especially for the kids.

The hotel is well kept, professionally managed and not too far from the falls or Clifton Hill. The room was spacious and they thought of every detail when staying including storage, hooks, lightening. Even dim lightening in the bathroom at night. The pool was wonderful and clean and well stocked with towels. The breakfast was amazing - lots of options and constantly replenished. We are very impressed with this hotel and will definitely stay here again. A great option to a more quieter hotel away from the busy falls area.

Stayed in August 2025

Nothing to mention

Great Hotel, Great Staff, Great Breakfast and Great Location !!

Stayed in August 2025

Terrible location, terrible smell, misleading advertisement with wrong photos, male receptionist not very friendly, very rude and aggressive

Stayed in August 2025

New hotel. Everything was clean and neat

Stayed in August 2025

Nice and clean

Stayed in August 2025

Honestly, its only a teeny tiny thing, the only thing it could use would be more hooks in the bathroom so we could hang towels or our clothes when showering. It had every other thing you could want. You can tell so much thought went into planning the rooms. I Feel you thought of everything needed to make one's stay comfortable and convenient!

Liked all the room amenities like a ton of outlets and enough night stands for everyone, the closet, the book shelf, the kitchen with a big fridge. The staff was very nice! Most importanlty was how clean TownPlace was! Thank you for the nice comfortable stay!

Stayed in August 2025

I asked for extra blanket and they charge me for $5!!!!!

Breakfast was good, location was good.

Stayed in August 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in September 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in July 2025