Reviews of Travelodge by Wyndham Edmonton West 2 stars
18320 Stony Plain Road, T5S 1A7 Edmonton, Canada
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewPool
Poor breakfast service, no variety and poor customer service
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe only thing was the water slide was not operational but it was under repair so was not a problem. The clerks were all very nice and did their jobs well
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe bed was comfy. But we found a bunch of bedbugs in the bed after we stayed 2 nights. The staff did refund our entire stay.anf for that I do commend them.
The bedbugs in our bed.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewnothing
room was to small bed was to small
Dear Gervais, Thank you for sharing your feedback. We're sorry to hear that the size of the room and bed did not meet your expectations. We understand how important comfort is, and we appreciate you bringing this to our attention. We will review your comments with our team and look for ways to improve the guest experience. We hope you'll consider staying with us again.
Dear Gervais, Thank you for sharing your feedback. We're sorry to hear that the size of the room and bed did not meet your expectations. We understand how important comfort is, and we appreciate you bringing this to our attention. We w… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location was good and close to so much
The water slide is closed indefinitely, it should be dismantled. The pool is falling apart I have tiles to prove it. The pool was disgusting and unhygienic.
Dear Sherry, Thank you for your feedback. We’re glad to hear you appreciated our location and its convenience. However, we sincerely apologize for the issues you encountered with the pool and waterslide. We take your concerns about cleanliness and maintenance seriously, and we’ll be investigating these matters with our team to ensure improvements are made. Your comments are invaluable, and we appreciate you bringing them to our attention. We hope you’ll consider giving us another chance to provide a better experience in the future.
Dear Sherry, Thank you for your feedback. We’re glad to hear you appreciated our location and its convenience. However, we sincerely apologize for the issues you encountered with the pool and waterslide. We take your concerns about cleanlin… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNot much. Staff were polite and helpful.
Room are poorly soundproofed. Carpets are visibly stained. Complimentary breakfast is a joke and the space for it is overcrowded. Pay and deposit both taken at check in double dings your card. Won't be back
Dear Besteck, Thank you for your feedback. We appreciate your kind words about our staff. However, we're truly sorry to hear that your stay fell short of expectations. We take your concerns about soundproofing, cleanliness, and breakfast seriously, and we will address these issues with our team to make necessary improvements. Additionally, we apologize for any inconvenience caused by the payment process, and we'll look into this to ensure it's more transparent moving forward. We value your comments and hope you’ll consider giving us another opportunity to improve your experience in the future.
Dear Besteck, Thank you for your feedback. We appreciate your kind words about our staff. However, we're truly sorry to hear that your stay fell short of expectations. We take your concerns about soundproofing, cleanliness, and breakfa… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewShower had no pressure, pillows super lumpy, hotel premises not clean
Dear Daniel, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, especially with the shower pressure, pillows, and cleanliness of the hotel. This is certainly not the experience we strive to provide. Your comments have been shared with our team to address these concerns and ensure improvements are made. We hope you'll consider giving us another opportunity to provide a better stay.
Dear Daniel, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, especially with the shower pressure, pillows, and cleanliness of the hotel. This is certainly not the experience we strive to … Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewThe location was great
The cleanliness and quality
Dear Mariha, Thank you for your comments. While we’re glad you enjoyed the location, we’re truly sorry to hear about the cleanliness concerns and the condition of the window. This is far below our standards, and we’re urgently investigating the matter to ensure it’s resolved. Your feedback is invaluable, and we appreciate you bringing this to our attention.
Dear Mariha, Thank you for your comments. While we’re glad you enjoyed the location, we’re truly sorry to hear about the cleanliness concerns and the condition of the window. This is far below our standards, and we’re urgently investigatin… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNothing
Having mold in bathroom
Dear Young, Thank you for your feedback. We’re very sorry to hear about the mold in your bathroom — this is not the standard we aim to uphold. Our team has been notified, and the issue is being addressed immediately. We appreciate you bringing this to our attention and hope to have the chance to provide you with a better experience in the future.
Dear Young, Thank you for your feedback. We’re very sorry to hear about the mold in your bathroom — this is not the standard we aim to uphold. Our team has been notified, and the issue is being addressed immediately. We appreciate you brin… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewValue of the money for the hotel
Little smell
Dear Yeliang, Thank you for staying with us and for taking the time to share your feedback. We’re sorry to hear that you felt the value of your stay did not fully meet your expectations, and that you noticed an unpleasant smell during your visit. This is not the experience we aim to provide, and we take such feedback seriously. Please be assured that your comments have been noted and shared with our housekeeping and management teams for immediate attention. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.
Dear Yeliang, Thank you for staying with us and for taking the time to share your feedback. We’re sorry to hear that you felt the value of your stay did not fully meet your expectations, and that you noticed an unpleasant smell during your… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewIts a small space
Clean it up . Smell like dogs in the room carpet smells the chair smelled like wet mold . They never cleaned our room for 3 days we were there . Never got fresh towels . No coffee refill had to go ask
Dear Glanville, Thank you for staying with us and for taking the time to share your experience. I’m very sorry to hear about the issues you encountered during your stay. We sincerely apologize for the condition of the room, including the unpleasant odors and lack of cleanliness. It’s also unacceptable that your room wasn’t serviced during your visit, and that you didn’t receive fresh towels or coffee without having to ask. This falls far below our usual standards, and I understand how frustrating and disappointing that must have been. Your feedback has been shared with our housekeeping and management teams for immediate review and correction. We take this seriously, and we are taking steps to ensure it does not happen again. Thank you again for bringing this to our attention. We regret that your experience did not meet expectations and hope you’ll consider giving us another chance in the future to show you the level of care and service we aim to provide.
Dear Glanville, Thank you for staying with us and for taking the time to share your experience. I’m very sorry to hear about the issues you encountered during your stay. We sincerely apologize for the condition of the room, including the u… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewChild friendly
None
Dear Angela, Thank you for taking the time to share your feedback! We’re delighted to hear that you found your stay comfortable and appreciated our child-friendly environment. It's always our goal to create a relaxing and welcoming atmosphere for families. We're especially pleased to see that you had no suggestions for improvement — that means a lot to us. Should your travels bring you back this way, we would be honored to welcome you again.
Dear Angela, Thank you for taking the time to share your feedback! We’re delighted to hear that you found your stay comfortable and appreciated our child-friendly environment. It's always our goal to create a relaxing and welcoming atmo… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation was decent. And the room was fine. A little cramped with very little leg room. The king size bed was TOO BIG for the room though.
The room had issues. Lamp was broken. Every bulb was a different hue of white from cold to warm. The continental breakfast was a joke with a rude lady collecting tickets. She would rudely demand tickets and the food was horrible. You had the choice of bread, bread, and a waffle. An expired jug of milk, and an unlabeled egg?
Dear Devon, Thank you for sharing your feedback. We're truly sorry to hear that your stay fell short of expectations. The concerns you mentioned — from the room setup to the breakfast experience — are being taken seriously and will be addressed with our team. We’re glad to hear our front desk staff left a positive impression and that you found the location convenient. Your input helps us improve, and while we're disappointed you wouldn’t return, we do hope you’ll reconsider in the future.
Dear Devon, Thank you for sharing your feedback. We're truly sorry to hear that your stay fell short of expectations. The concerns you mentioned — from the room setup to the breakfast experience — are being taken seriously and will be a… Show more
Reviewed: 16 August 2025 · Stayed in May 2025
Verified reviewRoom was clean
Dear Alex, Thank you so much for your perfect 10/10 rating! We're thrilled to hear you had such a great stay with us. It means a lot to know our efforts made a positive impression. We hope to welcome you back again soon!
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified review