Reviews of Staybridge Suites Hamilton - Downtown by IHG 3 stars
20 Caroline Street South, L8P 0B1 Hamilton, Canada
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Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGood
Dear Gulati, Thank you so much for your wonderful 10/10 review — we truly appreciate you taking the time to rate your experience! We hope to welcome you back again soon. Best, Diana - Guest Services Manager
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNo coffee table in suite....nothing to eat on or set your coffee on...we asked for something and brought up this little small stand...and I do mean small...had to ask for another....
Dear Guest, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your suite did not meet your expectations in terms of furnishings. We are always looking for ways to improve, and we appreciate you bringing this to our attention. While we did our best to provide a temporary solution, I understand it may not have fully met your needs, and I apologize for that. Please rest assured that your comments have been shared with our team and will be taken into consideration as we continue to enhance the guest experience. Thank you again for your valuable feedback. Kind regards, Diana A. - Guest Services Manager
Dear Guest, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your suite did not meet your expectations in terms of furnishings. We are always looking for ways to improve, and we appreciate you bringing th… Show more
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewBreakfast okay for Canadian standards
Location a bit off from most infrastructure, shops and restaurants
Dear Thomas, Thank you for your feedback and for taking the time to leave a review! We're glad you enjoyed your stay overall. We appreciate your comments regarding breakfast and location — we'll continue working to improve where we can. If there's anything specific you feel we could enhance, we'd love to hear more. We hope to welcome you again in the future! Diana A. - Guest Services Manager
Dear Thomas, Thank you for your feedback and for taking the time to leave a review! We're glad you enjoyed your stay overall. We appreciate your comments regarding breakfast and location — we'll continue working to improve where w… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI liked that you provided a garage to park in. The breakfast was great! I loved the room and it was very clean. I loved having the kitchen setup in the room. The bathroom was huge and very nice.
I didn't like the location that much. It was difficult to find parking and a place to park to unload and check in. The hotel was in a tight spot on the street with little to no parking around it.
Dear Nick, Thank you so much for your 10/10 and your kind words! We're thrilled to hear that you enjoyed the room, cleanliness, kitchen setup, spacious bathroom, and especially the breakfast and garage parking. Your comments help us look at ways to improve the arrival experience. We hope to have the pleasure of welcoming you back again soon! Best regards, Diana A. - Guest Services Manager
Dear Nick, Thank you so much for your 10/10 and your kind words! We're thrilled to hear that you enjoyed the room, cleanliness, kitchen setup, spacious bathroom, and especially the breakfast and garage parking. Your comments help … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLovely large suites, wonderful breakfast, excellent responsive staff throughout.
A little bit worn down, furniture and fixings
Dear Danie, Thank you for your kind words and for highlighting the spacious suites, our breakfast, and the attentiveness of our team — we’re so glad those aspects stood out during your stay! We also appreciate your honest feedback regarding the furnishings and fixtures. We're actively working on updates and improvements, and your comments help guide those efforts. We hope to welcome you back for an even better stay! Warm regards, Diana A. - Guest Services Manager
Dear Danie, Thank you for your kind words and for highlighting the spacious suites, our breakfast, and the attentiveness of our team — we’re so glad those aspects stood out during your stay! We also appreciate your honest feedback regardin… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewThe outside patio is great for relaxing on a hot summer night. Breakfast was very good.
The hotel itself was good, with underground secured pay-parking. The neighbourhood feels a bit slummy, though, with a homeless problem.
Dear YJ, Thank you for your review and for highlighting some of the features you enjoyed, such as the outdoor patio, our breakfast, and the secure underground parking. We're glad you had a relaxing stay with us. We understand your concerns about the surrounding area. While the neighborhood, like many downtown cores, faces some challenges, we remain committed to providing a safe and welcoming environment for our guests. We're also proud to support local initiatives that aim to improve the community for everyone. We appreciate your feedback and hope to welcome you back again in the future. Warm regards, Diana A. - Guest Services Manager
Dear YJ, Thank you for your review and for highlighting some of the features you enjoyed, such as the outdoor patio, our breakfast, and the secure underground parking. We're glad you had a relaxing stay with us. We understand your con… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe room was amazing. And the location was perfect! The hotel was right next to the train station. And finally, the room was very comfortable.
Nothing
Dear Clenda, Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you found our location convenient and the hotel comfortable. It’s great to know you enjoyed your room and appreciated being so close to the train station — it really does make getting around so much easier. We’re especially happy to hear there was nothing you would change. That’s the best compliment we could ask for! We hope to welcome you back again soon. Best, Diana - GSM
Dear Clenda, Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you found our location convenient and the hotel comfortable. It’s great to know you enjoyed your room and appreciated being so close to the tr… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNothing
Everything about the hotel
Dear Olabisi, Thank you for sharing your feedback, though we’re truly sorry to hear that your experience did not meet your expectations. We always aim to provide a comfortable and positive stay for our guests, and it’s disappointing to know that we fell short during your visit. Your comments are important to us, and we would appreciate the opportunity to learn more about what went wrong so we can address any issues and improve. If you’re willing, please feel free to reach out to us directly at gsm@staybridgehamilton.com — we’d value the chance to make things right. Kind Regards, Diana - GSM
Dear Olabisi, Thank you for sharing your feedback, though we’re truly sorry to hear that your experience did not meet your expectations. We always aim to provide a comfortable and positive stay for our guests, and it’s disappointing to kn… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewFree dinners. Space of room. Cleaning service was good.
Ants in our bedroom, bed was not flat, had to pay daily for parking, and the amount of homeless and people using drugs just outside the entrance was scary.
Dear Robert, Thank you for taking the time to share your feedback. We’re truly sorry, however, to hear about the issues you experienced. Please know we are addressing these concerns with our team. Your feedback helps us improve, and we hope to have the opportunity to welcome you again under better circumstances. Warm regards, Diana - GSM
Dear Robert, Thank you for taking the time to share your feedback. We’re truly sorry, however, to hear about the issues you experienced. Please know we are addressing these concerns with our team. Your feedback helps us improve, and we ho… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewExcellent breakfast
One lift wasn’t working
Dear Pauline, Thank you for your great review and for rating us 9 out of 10! We’re delighted to hear you enjoyed the excellent breakfast. Apologies for the inconvenience caused by the lift being out of service during your stay — we’re happy to share that both lifts are now fully operational. We look forward to welcoming you on your next visit in Hamilton! Best, Diana - Guest Services Manager
Dear Pauline, Thank you for your great review and for rating us 9 out of 10! We’re delighted to hear you enjoyed the excellent breakfast. Apologies for the inconvenience caused by the lift being out of service during your stay — we’re hap… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewSocial evening events.
Some homeless type gatherings near parking entrance.
Dear Arif, We’re glad you joined us for the social evening events and appreciate you taking the time to share your experience. Regarding your note about gatherings near the parking entrance—we understand how this may have impacted your impression, and we take guest comfort and safety seriously. Our team regularly monitors the property and works closely with local partners to ensure a welcoming environment for all guests. We hope to have the opportunity to welcome you back in the future and provide a seamless stay from start to finish. Warm regards, Diana - Guest Services Manager
Dear Arif, We’re glad you joined us for the social evening events and appreciate you taking the time to share your experience. Regarding your note about gatherings near the parking entrance—we understand how this may have impacted your im… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewNoisy air con.
Good , Spacious
Dear Man Hei, Thank you for your review! We’re glad to hear you found the room spacious and had a good overall stay. We appreciate you bringing the noisy air conditioning unit to our attention — we understand how important a restful environment is and will have our maintenance team look into it. We hope to welcome you back again soon and provide an even more comfortable experience. Warm regards, Diana - Guest Services Manager
Dear Man Hei, Thank you for your review! We’re glad to hear you found the room spacious and had a good overall stay. We appreciate you bringing the noisy air conditioning unit to our attention — we understand how important a restful envir… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation, security, comfortability, and the breakfast.
Relative to a similar facility in Ottawa, the amount of money demanded as deposit was too much even though I was staying for just 1 night.
Dear Michael, Thank you for your great review and for rating us 9 out of 10! We're glad you enjoyed the location, security, comfort, and breakfast. We appreciate your feedback regarding the deposit. While our policy is in place to ensure the safety and care of our facilities, we understand your concern and will take it into consideration as we review our procedures. We hope to welcome you again in the future! Diana - Guest Services Manager
Dear Michael, Thank you for your great review and for rating us 9 out of 10! We're glad you enjoyed the location, security, comfort, and breakfast. We appreciate your feedback regarding the deposit. While our policy is in place to ens… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewA practical hotel for an affordable price. Under the hotel is a parking garage which you make you feel safe and secure. Friendly welcome by the staff. A nice spacy room.
The breakfast was very basic and typical american/canadian. Quite fatty but Ok that you know when you travel to this part of the world. Next to the hotel there were homeless people which were dealing in drugs. Not so nice! Of course it is a part of society and it put your nose again in the reality of our society.
Dear Arno, Thank you for taking the time to share your detailed feedback. We’re glad you found our hotel practical, affordable, and appreciated the secure parking garage, friendly staff, and spacious room. We appreciate your honest thoughts Regarding breakfast. We aim to offer a variety that suits many tastes while keeping aligned with our brand standards. We’re always looking for ways to improve our offerings and will keep your comments in mind. We also acknowledge your concerns about the activity near the hotel. We take guest safety seriously and work closely with local authorities and community partners to maintain a safe environment. Unfortunately, these societal challenges are something many urban areas face, and we appreciate your understanding. We hope to welcome you back for another stay in the future. Sincerely, Diana - Guest Services Manager Best regards,
Dear Arno, Thank you for taking the time to share your detailed feedback. We’re glad you found our hotel practical, affordable, and appreciated the secure parking garage, friendly staff, and spacious room. We appreciate your honest thoug… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewRooms were not awful
Location- was not a safe neighborhood. Parking was $20 per car per night, however what they declined to tell us was that there is almost no parking on site. We had to park across the street 4th story or higher in a structure (that wasn’t a huge issue) but that parking garage is locked and closed between midnight at 530am. We were there for a ball tournament and those hours didn’t work for us as games ran late. Breakfast was included but didn’t start until after 730am which again wasn’t early enough.
Dear Ashley, Thank you for taking the time to share your feedback. We’re sorry to hear that some aspects of your stay didn’t meet your expectations. We understand how our complimentary breakfast hours may have been inconvenient, especially with your tournament schedule. Regarding the parking garage — the doors are available 24/7, and in case of any difficulty accessing them, our front desk team is available at all times to assist. We’re also sorry to hear you didn’t feel comfortable with the surrounding area; guest safety is very important to us, and we are continuously working to maintain a secure and welcoming environment. Your feedback is valuable, and we hope to have the chance to welcome you again under better circumstances. Best regards, Diana - Guest Services Manager
Dear Ashley, Thank you for taking the time to share your feedback. We’re sorry to hear that some aspects of your stay didn’t meet your expectations. We understand how our complimentary breakfast hours may have been inconvenient, especiall… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewNothing
The AC was terrible, the breakfast was horrible, the location was dangerous.
Dear André, Thank you for your feedback, though we’re very sorry to hear about your experience. We regret that the air conditioning, breakfast, and location did not meet your expectations. Guest comfort and safety are top priorities for us, and your comments will be shared with the team so we can address these concerns and improve. We appreciate you taking the time to share your thoughts and hope we might have the opportunity to offer you a better experience in the future. Best regards, Diana - Guest Services Manager
Dear André, Thank you for your feedback, though we’re very sorry to hear about your experience. We regret that the air conditioning, breakfast, and location did not meet your expectations. Guest comfort and safety are top priorities for u… Show more