Reviews of Holiday Inn St Johns by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
180 Portugal Cove Road, A1B 2N2 St. John's, Canada
#20 of 21 hotels in St. John's
Guests' ChoiceReview Score
Based on 314 hotel reviews
7.3Score breakdown
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Cleanliness
7.9
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Comfort
8.0
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Location
8.3
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Facilities
7.5
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Staff
8.5
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Value for money
7.0
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Reviewed: August 30, 2025
Cheryl
Canada66 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Group
- • Standard King Room - Ground Floor/Pet Friendly
- • Stayed 1 night
- • Submitted from a mobile device
Shuttle to airport would help. Good for one night before flight
Stayed in August 2025
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Reviewed: August 20, 2025
Richard
Canada4 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard King Room - Ground Floor/Pet Friendly
- • Stayed 1 night
- • Submitted from a mobile device
You cannot order room service. The instructions on the phone are incorrect. The instructions given by front desk were incorrect. But the single biggest issue was that we had no idea they were doing construction on the 4th and 5th floors. We were on the 3rd. The jackhammer and drill were LOUD and ear piercing. Thank God they only worked from 10am to 6pm but still. It was a major annoyance.
Super comfortable beds. Love having East Side Mario's connected to the hotel. Great front desk
Stayed in August 2025
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Reviewed: August 9, 2025
Julie
Canada16 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
It wasn't clean
East Side Mario attached to the location
Stayed in August 2025
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Reviewed: July 28, 2025
Rusith
Canada2 Reviews7.0Good- • Leisure trip
- • Travelers with friends
- • Standard Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Its clean
Stayed in July 2025
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Reviewed: July 26, 2025
Shilpa
Canada6 Reviews7.0“Great!”- • Leisure trip
- • Group
- • Standard Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The AC unit was not working ar par.
Location and room size
Stayed in June 2025
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Reviewed: July 21, 2025
Michael
Canada2 Reviews8.0“Good service and excellent staffs.”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Check- in earlier would be good.
Good
Stayed in June 2025
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Reviewed: July 20, 2025
Merlynn
Canada3 Reviews8.0“Great place to stay for a couple nights”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Not much.
Convenient location
Stayed in July 2025
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Reviewed: July 10, 2025
Dawe
United States5 Reviews7.0“Staff was excellent”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Contractor working on some rooms noise
Staff was excellent
Stayed in July 2025
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Reviewed: June 30, 2025
Alisa
Canada13 Reviews6.0“Unsafe”- • Business trip
- • Solo traveler
- • Standard Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Entrance is unsafe Permanent walk off mat in in the center of tile I fell and injured myself- nobody followed up or corrected the entrance
Stayed in June 2025
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Reviewed: June 25, 2025
James
Canada1 review8.0“Comfortable”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Cleanliness of the room
Stayed in June 2025
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Reviewed: June 22, 2025
Lacey
Canada1 review6.0“Good but not good”- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
TV had fingerprints all over it, windows were so dirty that you cant see out of them, no box of tissues in the room, mirror was dirty, bed was extremely loud when moving on it, AC was clicking all night long and they never put coffee pods with the keurig machine.
Free breakfast, friendly staff
Stayed in June 2025
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Reviewed: June 3, 2025
Magdalena
Canada17 Reviews1 helpful vote7.0“Decent”- • Leisure trip
- • Solo traveler
- • Standard Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
No pkace to gang towrls. No hooks. The door swung into the bathroom in a very tiny space was very awkward.. There was no ice machine on the fourth floor so I had to go down to the first floor and there was no bucket in the room to put ice in
Great bed and pillows
Stayed in June 2025
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Reviewed: May 21, 2025
Melissa
Canada1 review7.0“We had a good day, my daughter had her 13th birthday and we enjoyed our night. In comparison to other hotels, obviously”- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The carpet is old and smelly, the bathrooms are extremely tiny.
Good location and my family enjoyed the restaurant
Stayed in May 2025
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Reviewed: April 29, 2025
Michelle
Canada74 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Bathrooms too small. It was very noisy, walls were paper thin. You can hear what your neighbours were saying. No microwave in room.
Restaurant, comfortable bed. Shampoo/body lotion.
Stayed in April 2025
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Reviewed: March 24, 2025
Damian
Canada2 Reviews7.0“There to celebrate my sons 10th. He wanted to stay at a hotel with a pool.”- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 1 night
The sound of kids running up and down the hall till 11:30pm being very loud and talking loudly by our door. It made it hard for the kids too sleep. I understand that the parents need to be more aware and not allow this to happen but staff could come by and ask them to respect others who are trying to sleep. I should not have to be the one to do so. Also if I am not traveling with a pet I shouldn't be put in a room next to one.
The Room was fine. Not a fan of staying on the ground floor.
Stayed in March 2025
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Reviewed: November 28, 2024
Sue
Canada6 Reviews5 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard King Room with Sofa Bed
- • Stayed 1 night
This hotel did not have a free shuttle to the airport. Hotel restaurant was unaccommodating. We had to pay for a taxi to go elsewhere.
Our room was comfortable.
Stayed in October 2024
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Reviewed: October 28, 2024
Donna
Canada3 Reviews7.0“I was ok but expensive paid more for just one person one bed than I did first5 nights with 4 people and 2 beds plus free”- • Leisure trip
- • Solo traveler
- • Standard King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The room door exit door was broken felt a little uneasy as I use a walker to get out for fresh air but I was ok once I knew I wasn't to far from main exit been trapped in a fire before not over that yet like to just know a fast easy to get out
Was nice and clean lovely staff
Stayed in October 2024
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Reviewed: October 28, 2024
Donna
Canada3 Reviews8.0“Great”- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Property was good however I have not received my damage deposit of 300 as of yet thank you
Stayed in October 2024
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Reviewed: October 27, 2024
Cynthia
Canada1 review6.0“Pet friendly but not set up for the needs of your pet.”- • With a pet
- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
I have a special needs pet that I needed to prepare meals for. NO MICROWAVE! There is no exit from the pet friendly rooms to the outside. You were required to go outside through the main lobby and I would have to get dressed and hurry, hoping no one did their business in the hotel. Once outside, you are surrounded by smokers which is pretty disgusting. Bathroom is too small-you have to squat in between the shower and toilet to open and close the door, plus we found an earwig in the room which is a deal breaker for me!
Great location, clean rooms, and friendly staff.
Stayed in October 2024
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Reviewed: October 25, 2024
Lesley
Canada37 Reviews3 helpful votes6.0“Close to the airport made it adequate.”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 1 night
Charged the wrong rate but corrected it later. Location of elevator. A discount at Mario’s would be a bonus.
Couldn’t eat breakfast as we left too early. Holiday Inn Express has an early breakfast buffet.
Stayed in October 2024
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Reviewed: October 5, 2024
Maxine
Canada10 Reviews8.0“Awesome”- • Leisure trip
- • Travelers with friends
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in October 2024
-
Reviewed: September 26, 2024
Marissa
Canada1 review7.0“I enjoyed my stay despite the noise and the kids loved the pool and slides”- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The other people on our floor were loud and alarms were going off
Breakfast was great and the pool was a lot of fun
Stayed in August 2024
-
Reviewed: September 12, 2024
Agnes
Canada20 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Convenient location for east of city. Near several walking trails around ponds. Clean,comfortable. Plenty of free parking.
Stayed in September 2024
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Reviewed: September 2, 2024
Roma
Canada7 Reviews7.0“It was good , in spite of everything”- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom was very small. If it hadn’t been for the AC we would not have slept, it was very noisy with children in the corridors I realize that it was a long weekend ,wedding parties, sports tournaments etc,…. 12:30am!and having to get up at 4 am for an early flight
Location was fine. Stayed to accommodate early flight.
Stayed in September 2024
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