Reviews of SENS Høtel 4 stars
1808 rue Sherbrooke Ouest, H3H 1E5 Montréal, Canada
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe staff was very professional, kind & helpful
Our fridge was broken (front desk did say they would have maintenance replace it) ice machines were broken, had to go across the street for ice (they were fixed the second day) ice bucket & parts of shower were moldy
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location of the Hotel was absolutely fabolous, close to metro, easy to get around. Room was spacious, beds were comfy and large, but extremely short. If taller than 170 cm you sleep with your feet outside of the bed...
I had explicitly asked for a quiet room, but this was the most noisy room ever! The lifts were next to it, and every time somebody went up or down we heard that brumming in our heads all night, and airconditionning machine from other rooms echoing into ours. It was like sleeping on a train, or a boat, next to the engine room. Every time the lifts went up or down, it was like having a metallic trolley run outside our door, going up, going down, up, down, all night long. Once we imagined being on a train, we slept better. Not ideal for people without great imagination.
Thank you for your feedback. We’re glad you liked the location and room size but sorry for the noise and bed length issues. We’ll work on improving this and hope to offer you a quieter room next time.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewFair for the price , good suite
very long check in and check out , no valet avalaible
Dear Stella, Thank you for your feedback! We're glad to hear you found the suite good and felt it was fair for the price. We apologize for the delays you experienced during check-in and check-out, and we appreciate your patience. We're also sorry that valet service was not available during your stay — we’ll make sure to pass this along to the team for future improvements. We hope to have the opportunity to welcome you back for an even smoother experience
Dear Stella, Thank you for your feedback! We're glad to hear you found the suite good and felt it was fair for the price. We apologize for the delays you experienced during check-in and check-out, and we appreciate your patience. We… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewFantastic location
Very clean
Dear Joseph, We thank you for taking the time to write your review. Your feedback is strongly appreciated, and we look forward to welcoming you back in the near future
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewExcellent location and very friendly and helpful staff at front reception...close to mountain (steps to Belvedere Lookout), walkable to Bell Centre for event, close to shopping and restaurants, metro station less than 5 minute walk. Took advantage of the valet parking available and the car was returned very quickly at checkout.
All good.
Dear Maxime, We thank you for taking the time to write your review. Your feedback is strongly appreciated, and we are happy to hear that our staff helped to make your stay more enjoyable. We hope to welcome you back in the near future
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe room is spacious and comfortable. I really love the location. It is very convenient to go to other places. There are lots of restaurant and shopping center near the hotel. It is also located near the subway station, which is great for us.
There is cleaning service everyday, which is a bonus point. However, they always clean quite early in the morning, which interrupted our rest/sleep. Besides, when they finished cleaning our room, they carelessly closed the door - it was not fully closed (what if there are lost in our stuff?). When I complain this with the reception staff, the lady there did not sincerely apologize us, I felt like she did not take this issue seriously.
Thank you for your feedback. We’re happy you enjoyed the room and location, but we’re sorry about the early cleaning and how your concern was handled. We’ll address this with our team to improve. We appreciate you bringing it to our attention
Thank you for your feedback. We’re happy you enjoyed the room and location, but we’re sorry about the early cleaning and how your concern was handled. We’ll address this with our team to improve. We appreciate you bringing it to our attenti… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewBeautiful hotel
Dear Julie, We thank you for taking the time to write your review. Your feedback is strongly appreciated. We hope to welcome you back in the near future
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewStaff - excellent Location - perfect Air-conditioning- excellent Value for money - good
Room floor - looked clean but my friend who wears white socks couldn't hide the unclean floor. Her socks is not white anymore.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe bed was super comfortable
The soul purpose of me selecting this hotel was because it had breakfast including. When I got there it wasn’t, was very disappointed… valet is crazy expensive PER day. Ya no
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe room was comfortable and the staff were lovely.
The buffet breakfast was not good. Wasn't restocked and the food looked sad.
Dear Lachlan, We thank you for taking the time to write your review. Your feedback is strongly appreciated, and we apologize that we were unable to meet your expectations during your stay with us in regards to the breakfast. If ever you would like to discuss in detail the issues you have encountered with our team, we will be more than happy to listen to you. Our guest's experience satisfaction is essential to us. We are also glad to hear that our staff helped to make your stay a bit more enjoyable. We hope to welcome you back in the near future
Dear Lachlan, We thank you for taking the time to write your review. Your feedback is strongly appreciated, and we apologize that we were unable to meet your expectations during your stay with us in regards to the breakfast. If ever you wo… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewI think the rooms could do with a little upgrade.
Thank you for the kind words! We're glad you enjoyed the location and our staff. We appreciate your feedback on the rooms and look forward to welcoming you back!
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe beds and pillows are incredibly comfortable.
Delighted to hear you were so comfortable ;that means a lot to us!
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewNice, clean, modern decor, well located
Thank you! We're glad you enjoyed the clean, modern feel and our great location. Hope to see you again soon!
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGood location. Comfortable room. Very helpful staff ( particularly Hillard (sp ?) who was so patient with us on arrival.
Tea making facilities the room would have been nice.
Dear Jane, We thank you for taking the time write your constructive review. Your feedback is strongly appreciated, and we apologize for the issues that you have experienced during your stay with us. If ever you would like to discuss about them to our team, we will be more than happy to listen to you. Our guest's experience satisfaction is essential to us. We hope to welcome you back in the future
Dear Jane, We thank you for taking the time write your constructive review. Your feedback is strongly appreciated, and we apologize for the issues that you have experienced during your stay with us. If ever you would like to discuss about… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewConvenient
Lack of good catering facilities
Dear Lester, We thank you for taking the time write your constructive review. Your feedback is strongly appreciated, and we apologize for the issues that you have experienced during your stay with us. If ever you would like to discuss about them to our team, we will be more than happy to listen to you. Our guest's experience satisfaction is essential to us. We hope to welcome you back in the future
Dear Lester, We thank you for taking the time write your constructive review. Your feedback is strongly appreciated, and we apologize for the issues that you have experienced during your stay with us. If ever you would like to discuss abo… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewStaff were absolutely brilliant. Helpful and friendly
Issues with room allocation. When we were in bed on the first night someone else tried to enter our room. They had been allocated the same room and had a key. On checkout we were invoiced for items that weren't ours. There was very little space to store any clothes. I had to stack them on a chair
Thank you for your review. We're pleased to hear our staff made a positive impression. We apologize for the room allocation issue and the incorrect charges — that’s not the standard we strive for. Your feedback on storage is noted, and we’ll work on improving this. We hope to make it right on your next visit.
Thank you for your review. We're pleased to hear our staff made a positive impression. We apologize for the room allocation issue and the incorrect charges — that’s not the standard we strive for. Your feedback on storage is noted, and … Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified review