Reviews of Sandman Inn Smithers 3 stars

Location

Not enough parking spots Rust in sink Beds lumpy

Clean friendly bathtub

I was charged extra from my pet which was not mentioned in the Booking.com price, which I prepaid and then had to pay extra at the hotel. The cost was therefore substantially higher than similar hotels.

First of all the check in staff gave us key cards for the room on the second floor, only for us to get ti the room and find it takes actual keys, when we went to ask she told us we were wrong, only for her to walk up the the room and find it was actual keys. The door the the room was literally fall off from the screws in the hinges being so loose that you had the lift up on the doorknob with both hands to be able to latch the door. And then came time for a shower... tub was filthy. But hey at least there was good water pressure to clean it. Getting out of the shower and reached for a towel to find it brown and black with dirt stains, both towels in the bathroom looked like they had been used and just put back on the shelf. And lets not forget the price on this. Almost $200 dollars for a crap hotel with a double bed in a crap town. When did this become the normal

Minimal parking

Good location

Ice machine was broken, some staff were not that helpful

First the people were very nice and professional. They empathized with the hard time we had with the two rooms and promised to look into all our concerns.

We were traveling with our family of 4 adults and 4 children. We stayed in two rooms. Both rooms were very hot and uncomfortable. The air conditioning was loud and did not cool the rooms. We arrived and the rooms were very hot and we did not sleep well. When I went to open the window in our room it felt very unsafe- there was no screen covering and it was just a few feet above the stairs to the main entrance of the hotel. Anyone could have crawled through the open window. So I left the window closed and locked all night. Our family in the upstairs room did not have a window screen either. After 11 pm strangers were trying to get in our room. I yelled through the door they had the wrong room. The door frame had the pointy end of nails sticking out around hand and head height - another safety concern.

Nice staff

Hot , no screens, air conditioning didn't work well

Easy to get too, staff was all super friendly, even had treats for my dog when we checked in.

Only complaint would be the lack of a parking lot, I had to park at the Tim Hortons next door

N/A

Disability Access - no elevator or front door ramp

I think we paid to much for 2 rooms for 3 nights. The hotel is old and the rooms are small and outdated. The bathrooms are very small. The air conditioner didn’t work very well.

Comfortable stopover, restaurants and supermarkets walkable

Staff were great

No designated smoking area which causes people to be ignorant about disposing of their butts which gives all us smokers a bad name

Very nice staff!

N/A