Reviews of Sandman Inn Cache Creek 3 stars
987 Hwy 1 South, V0K 1H0 Cache Creek, Canada
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNot much. Repurposed old motel
A long walk hauling luggage up stairs to the very end of hall.
Dear Guest, Thank you for your feedback. We're sorry to hear the stairs and distance to your room were inconvenient. We appreciate your comments and are always working to improve the guest experience. Best regards,
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewI have nothing to like about room 237 Full Of smell of smoke I have kids with me Smoke smell was nasty
Smoking smell in room 237 I was staying with my kids
Dear Guest, We’re very sorry about the smoke smell in your room — especially while traveling with your kids. As a non-smoking hotel, we take this seriously and will be addressing it with our team. We do hope you were able to enjoy the complimentary upgrade, and we appreciate your feedback. Sincerely,
Dear Guest, We’re very sorry about the smoke smell in your room — especially while traveling with your kids. As a non-smoking hotel, we take this seriously and will be addressing it with our team. We do hope you were able to enjoy the compl… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewThe staff / owner was friendly and helpful
Nothing stands out
Dear Guest, Thank you for your kind words about our team — we’re glad to hear you found us friendly and helpful! We hope to welcome you back again for an even more memorable stay. Best regards,
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewLocation
Restaurant was closed
Dear Guest, Thank you for your review! We're glad you enjoyed the location. The restaurant was temporarily closed due to renovations by the new owner, but we're happy to share that it’s now open and welcoming guests. We hope you'll visit again to enjoy the updated space! Warm regards,
Dear Guest, Thank you for your review! We're glad you enjoyed the location. The restaurant was temporarily closed due to renovations by the new owner, but we're happy to share that it’s now open and welcoming guests. We hope you'… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewIt’s a roadside motel, nothing more nothing less. Clean and comfortable but very dated
Very dated, still uses physical keys instead of cards.
Dear Guest, Thank you for your feedback. We’re glad you found the room clean and comfortable. While our property does have a more classic, vintage style — including traditional keys — we’re always looking for ways to improve while keeping our charm. We appreciate your comments and hope to welcome you back! Best regards,
Dear Guest, Thank you for your feedback. We’re glad you found the room clean and comfortable. While our property does have a more classic, vintage style — including traditional keys — we’re always looking for ways to improve while keeping o… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewWe were there one minute before 11 pm and the staff were friendly and helpful. Hotel was clean, cool, and quiet. Easy to find and checkout was quick and simple.
Dear Melissa, Thank you for your kind words! We are delighted to hear our team was friendly and helpful, and that you enjoyed a clean, cool, and quiet stay. We look forward to welcoming you back anytime! Best regards,
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewHotels was good. The manager/ checking person was very nice.
Their boiler was not working and we did not have hot water. No discount was offered for the inconvenience.
Dear Joshua, Thank you for your feedback and for recognizing our staff’s kindness. We’re very sorry about the hot water issue caused by the boiler, and we understand how frustrating that must have been. We appreciate your patience as we worked to resolve it and will take your comments about compensation into consideration. We hope to have the chance to make it right on a future visit. Warm regards,
Dear Joshua, Thank you for your feedback and for recognizing our staff’s kindness. We’re very sorry about the hot water issue caused by the boiler, and we understand how frustrating that must have been. We appreciate your patience as we wor… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewSandman corporate sign has been placed on a decrepit motel with congested and inadequate parking. Receptionist did his best but rooms are tiny. Beds are doubles not queens. Open space around AC unit opened directly to outdoors. Carpets were smelly and dirt caked. TV had 10 fuzzy channels with crackling sound. No elevator for second floor rooms. Probably our last reservation at a Sandman facility - the name can’t be trusted.
Dear guest, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your recent experience did not meet your expectations or the standards associated with the Sandman name. Please accept our sincerest apologies for the disappointment you encountered. We understand your concerns regarding room size, furnishings, and general upkeep. While some aspects of our property reflect an older layout, we are actively reviewing areas for improvement and renovation. Your comments about the carpet condition, A/C unit, and television's cable quality are especially helpful, and we've shared them directly with our maintenance and housekeeping teams for immediate attention. We also recognize that parking and the absence of an elevator may be frustrating, especially for guests with mobility needs, and we do our best to accommodate requests when informed in advance. We're sorry to hear that this experience has led you to question the Sandman brand. Please know that your feedback is being taken seriously, and we’re committed to doing better. We hope you might consider giving us another opportunity in the future. Warm Regards, Sandman Inn Cache Creek Team
Dear guest, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your recent experience did not meet your expectations or the standards associated with the Sandman name. Please accept our sincerest a… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewVery clean and comfortable
The outside is a little outdated but the rooms are fine
Dear guest, Thank you kindly for your good review. We are looking forward to welcoming you back to our hotel soon! Sandman Inn Cache Creek Team
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe bed was comfortable.
Room is super dark. Could use an extra lamp or two in the room.
Dear guest, Thank you for your review, have a good day! Sandman Inn Cache Creek Team
Reviewed: 16 July 2025 · Stayed in June 2025
Verified review