Reviews of Sandman Hotel Edmonton West 3 stars
17635 Stony Plain Road, T5S 1E3 Edmonton, Canada
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation was good.
The hotel is not clean in general, the elevators, stairs were dirty.
Dear Mandy, Thank you for the Review !!! I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely Deep Verma General Manager
Dear Mandy, Thank you for the Review !!! I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like… Show more
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe clean bathroom
The bed me and my husband slept on was broken and very uncomfortable, like it sunk in and the blanket had like a pizza stain or something. We did not order food of any sort.
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNothing
Unfortunately, our stay wasn’t very comfortable. The AC wasn’t working properly, so the room felt very humid and hot the whole time. The beds and pillows were also really uncomfortable, which made it hard for my family and me to get a good night’s sleep. We were all very tired the next day. This really affected our overall experience.
Dear Mohamed, Thank you for sharing your feedback regarding your recent stay with us. I am truly sorry to hear that the air conditioning in your room was not functioning properly and that this caused discomfort for you and your family. We understand how important a comfortable environment is for a restful stay, and I apologize that we fell short in this regard. Additionally, I’m sorry to hear that the beds and pillows did not meet your expectations. Please know that your comments have been shared with our team as we continuously strive to improve our facilities and guest experience. We appreciate you highlighting the positive aspects such as our location and comfort, and we hope to have the opportunity to welcome you back in the future, ensuring a much more comfortable and enjoyable stay. Warm regards, Deep V. General Manager
Dear Mohamed, Thank you for sharing your feedback regarding your recent stay with us. I am truly sorry to hear that the air conditioning in your room was not functioning properly and that this caused discomfort for you and your family. We … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewCheck-in, size of room and facilities
Bathroom was filthy ... toilet was plugged, shower was dirty and shower head was not clean. sink was dirty.
Dear Kilgrain, Thank you for taking the time to share your feedback. I’m very sorry to hear about the cleanliness issues you experienced in your bathroom during your stay. This is certainly not the standard we strive to maintain, and I apologize for the inconvenience it caused. I appreciate your compliments regarding our staff and other aspects of your stay. Please rest assured that your comments about cleanliness have been shared with our housekeeping team to ensure improvements are made. We hope you’ll consider giving us another chance to provide you with the quality experience you deserve. Warm regards, Deep V. General Manager
Dear Kilgrain, Thank you for taking the time to share your feedback. I’m very sorry to hear about the cleanliness issues you experienced in your bathroom during your stay. This is certainly not the standard we strive to maintain, and I apo… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBeds were clean and comfortable rooms were a good size
Wifi was not too good was unable to use although it said it was connected
Dear Wells-fry, Thank you for your wonderful review and for highlighting the cleanliness, comfort, and size of our rooms. We’re glad you had a great stay with us! I apologize for the inconvenience you experienced with the WiFi connection. We appreciate your feedback and are actively working to improve our internet service to ensure a better experience for our guests. We look forward to welcoming you back to Sandman Hotel Edmonton West in the future! Warm regards, Deep V. General Manager
Dear Wells-fry, Thank you for your wonderful review and for highlighting the cleanliness, comfort, and size of our rooms. We’re glad you had a great stay with us! I apologize for the inconvenience you experienced with the WiFi connection.… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location, comfortable beds and carpet! Loved the balcony!
Dear Brandee, Thank you for your fantastic review! We’re delighted to hear you enjoyed our great location, comfortable beds, and balcony. It’s wonderful to know you had a great stay with us, and we look forward to welcoming you back to Sandman Hotel Edmonton West soon! Warm regards, Deep V. General Manager
Dear Brandee, Thank you for your fantastic review! We’re delighted to hear you enjoyed our great location, comfortable beds, and balcony. It’s wonderful to know you had a great stay with us, and we look forward to welcoming you back to San… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewI’ve stayed here 3 times and it’s been great every time. My favourite place to stay when in Edmonton. The location is great! It’s very clean and staff are very friendly. Never had an issue staying here.
Dear Samantha, Thank you so much for your continued trust and loyalty! We’re thrilled to hear that Sandman Hotel Edmonton West is your favorite place to stay in Edmonton and that every visit has been a great experience. Your kind words about our location, cleanliness, and friendly staff mean a lot to us. We look forward to welcoming you back for your next stay! Warm regards, Deep V. General Manager
Dear Samantha, Thank you so much for your continued trust and loyalty! We’re thrilled to hear that Sandman Hotel Edmonton West is your favorite place to stay in Edmonton and that every visit has been a great experience. Your kind words abo… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWe love the tower suite ! For sure coming back next trip
The only down side was the sofa bed was lopsided and could tell it was broken in but it was sleepable-ish
Dear Freda, Thank you for your wonderful feedback! We’re so glad to hear you love the tower suite and are planning to stay with us again on your next trip. I apologize for the issue with the sofa bed—it’s certainly not the standard we aim for, and I appreciate you bringing it to our attention. We’ll have our maintenance team look into it to ensure a more comfortable experience for future guests. Looking forward to welcoming you back soon! Warm regards, Deep V. General Manager
Dear Freda, Thank you for your wonderful feedback! We’re so glad to hear you love the tower suite and are planning to stay with us again on your next trip. I apologize for the issue with the sofa bed—it’s certainly not the standard we aim … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location was good
Rooms could have been better. The washroom door handle fell off. Toilet didn't flush. We had to use the lobby washroom as no one came to fix the toilet!! There was other issues that happened in the hallway. We asked to change rooms.
Dear Edith, Thank you for sharing your feedback. I am truly sorry to hear about the multiple issues you experienced during your stay, especially with the bathroom and the delay in addressing your concerns. This is certainly not the level of service or quality we aim to provide, and I apologize for the inconvenience it caused you. Please know that your comments have been shared with our maintenance and housekeeping teams to prevent these issues from happening in the future. We appreciate your honesty and hope you might consider giving us another chance to provide a better experience. Thank you again for your feedback. Warm regards, Deep V. General Manager
Dear Edith, Thank you for sharing your feedback. I am truly sorry to hear about the multiple issues you experienced during your stay, especially with the bathroom and the delay in addressing your concerns. This is certainly not the level o… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat complex of business and services within the building and so close to the shopping center of Alberta... West Edmonton Mall. Large parking area that is so close to dozens of big box stores to the hotel. Its the best place to stay in E-Town.
It is a bit of a maze in the building but it is well marked and after a couple wrong turns you learn the layout fast.
Dear Manny, Thank you so much for your fantastic review and perfect scores across the board! We’re thrilled to hear that you had such a positive experience with us and that our location near West Edmonton Mall, along with the surrounding amenities, made your stay convenient and enjoyable. We’re also glad you found the building well-marked, even if it took a couple of turns to get familiar with the layout—your patience and understanding are truly appreciated. It means a lot to us to be considered "the best place to stay in E-Town." We hope to welcome you back again soon for another great visit! Warm regards, Deep Verma, General Manager
Dear Manny, Thank you so much for your fantastic review and perfect scores across the board! We’re thrilled to hear that you had such a positive experience with us and that our location near West Edmonton Mall, along with the surrounding a… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe hotel, location.
Stayed in the tower and had to walk around or through the Hallway
Dear Susie, Thank you for sharing your feedback and for your great ratings on cleanliness, location, facilities, and value for money. We're glad to hear you enjoyed many aspects of your stay with us. We appreciate your comments regarding the walk from the tower. We understand that navigating through the hallway can be a bit inconvenient, and we’re always looking for ways to improve guest comfort and accessibility. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an even more seamless experience next time. Warm regards, Deep Verma, General Manager
Dear Susie, Thank you for sharing your feedback and for your great ratings on cleanliness, location, facilities, and value for money. We're glad to hear you enjoyed many aspects of your stay with us. We appreciate your comments regard… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified review