Reviews of Sandman Signature Calgary Downtown Hotel 4 stars

The location is great, walking distance from the river front, major landmarks, and right at the C-Train stop. We were upgraded to a better room at no additional cost, which we appreciated.

Although the room windows do block out some noise, the hotel's location still means that there's still a lot of city sounds coming through (the train, sirens, cars, and when we were there a major construction was happening right at the street). Something to consider for light sleepers.

Swimming facility was good, clean adequate room

Air conditioner was noisy. Would have appreciated bottled water.

Great location and price, staff was really friendly. Beds were adequate, not the most comfortable but still satisfactory. Location is walking distance from a lot of great places to eat, drink and visit.

The showers weren't great, kind of a small washroom/shower area. I wouldn't complain but if I had to pick one thing I didn't like quite as much.

I booked this accommodation for my young daughter who has moved to Calgary from Australia. The staff were incredibly helpful and accommodated her extremely well. She felt completely safe, welcomed and she couldn't have wanted anything more. All of this of course is relief to a parent on the other side of the world. Unfortunately we don't come from a 'tipping' culture and so we probably dropped the ball on not rewarding the staff financially. Anyone that is looking for accommodation I can tell you that Sandman were excellent.

Nothing.

Location

No regular cleaning, you have to request it

Location was good. Pool and hot tub were greatly appreciated.

The air conditioning was so noisy that we needed to turn it off at night to sleep.

Loved the location

Nothing was included (breakfast, parking)

Clean and comfortable downtown.

Toilet wobbles and the cheap soap gave me a terrible me rash.

It was at a very accessible location, train station was just down the street. Amazing customer service! Fast check in and check out:) would definitely stay here again. Food places and groceries nearby as well

N/A

Waited half an hour just to check in, even though there were only 3 people ahead of me. It was a Saturday, so I didn't think too much of it. The AC in the room was terrible, barely a breeze even though it was on the highest setting, and not cold air at all. Unfortunately, i did not realize this until around midnight when I was trying to sleep. Couldn't stay asleep because it was so uncomfortable in the room. Ended up leaving b4 8am. Reception said they would comp my parking (woo $6) after bringing the inoperable ac to their attention. The Monday after, I noticed multiple charges on my card from the sandman. I called and spoke to the manager who told me it's due to smoking in the room, which we did not. He said he would look into it but did not give me much hope it the matter and basically told me there's nothing i can do about this false accusation. I called and left a message with the General manager the next day, the manager called me back 20 min later saying they had picture evidence of smoking damage, im still waiting on a copy of that and cleaning costs to be sent to me. I am not letting this go. I work hard for my money. And here's the thing, i treat myself once a year by coming to calgary and getting tickets for a show. I could not afford to stay two nights so I got the one. I already have a problem paying over 300 for a 1 night stay, but like I said it's a treat for myself. The fact that they are now forcing me to pay $250 on top of that for something I didn't do?? NO! I'm calling it for what it is complete theft.

Great WiFi, comfy bed, great amenities in room including dressing gowns

Included or discounted breakfast options would be appreciated

Location

The sink did not drain

Air conditioning was not working