We came off the Rocky Miuntaineer and our luggage was held up. It arrived during the night but it was too much hassle for the night porter to take it to our room

It was clean, spacious and comfortable. A little bit to walk to good services

Stayed in August 2025

Never tried the restaurant as it did not come across as appealing for the prices based on available food options and the restaurant atmosphere.

When we arrived, the bath tub wasn’t draining. We called the front desk and they had it fixed right away. The pool and hot tub were a very nice part of each day of our stay. Parking was helpful and good price. Great location in town.

Stayed in August 2025

Beautiful and romantic

Stayed in July 2025

The hotel is out of date , very limited possibility to hang outdoor outerwear and to store the other clothes

Good location and parking , nice spa but small

Stayed in July 2025

The rooms are a little dark and lack natural light

Very good location and an excellent restaurant

Stayed in June 2025

We found it to be a little overpriced.

The motel is in a convenient location to downtown Banff. Easy walk to restaurants and shuttle buses.

Stayed in July 2025

Banff is just so bloody expensive. I mean $800 AUD per night is crazy money for an average hotel. It’s a bit much. but that’s Banff. you gotta pay it.

size of the 2 queen with fireplace was really good for 4 people even though we went in ‘ Banff summer’ and didn’t need the fireplace.

Stayed in July 2025

The Jacuzzi and Steam room were too hot for our liking, but the little swimming pool was perfect as not cold.

Great location, on the main road in, next to a bus stop, but also just 10 mins walk to Banff centre. Very helpful, polite, efficient and happy staff. Good clean room with very comfy bed and great shower.

Stayed in July 2025

Paid parking when it is part of the property, should be included.

Staff very friendly/helpful. Bed was comfy and air con was great. Pool facilities were great and free push bikes to rent.

Stayed in July 2025

Negatives: the bath towels were smaller than average. Otherwise, this was a very pleasant stay.

Positives: large room with plenty of space, very clean facilities, super friendly and helpful staff. The hotel is in a good location within a 10-15 minute walk of the centre of town.

Stayed in July 2025

At 600 / night I expected parking and breakfast… these were extra. Buffet breakfast had limited choices.

Reasonable quality, good comfort, good service

Stayed in July 2025

Beautiful, quiet motel. Meals were excellent, enjoyed the heated spa pool.

Stayed in June 2025

Nothing important but bikes were not suitable for us

Good location Staff excellent and breakfast very good Room spacious and also beds which were very comfortable

Stayed in June 2025

I didn’t like that when I booked free breakfast was advertised along with free parking but that wasn’t the case for my stay.

I liked the rooms and the pool area. The fireplaces in the room was really nice.

Stayed in June 2025

Staff was excellent and even got a room upgrade that was unexpected but was very nice!

Stayed in June 2025

Noise from air con

Slightly out of town but easily walkable. Staff friendly Good room size

Stayed in May 2025

Dippy bed you roll to the middle expensive for what you get and no water bottles in room

Size of room good location not bad

Stayed in May 2025

Nothing

Large, clean rooms, very comfortable beds. Great location - easy walk to all the shops and restuarants.

Stayed in May 2025

Extremely relaxing & central walk to town

Stayed in May 2025

We had a lovely time. The hotel was within walking distance of most locations with easy bus transportation. The staff was very helpful and friendly.

Stayed in May 2025

Parking- don’t use their lot. Very small, narrow, one way traffic. Also very expensive $20 per day.

Wonderful stay overall. Good location in Banff overall quiet and some nice views. Walking distance to restaurants and bike path Great rooms and very clean.nice atmosphere to have a fireplace. No breakfast but nice to have coffee/tea i room and small fridge Friendly staff. Overall good value.

Stayed in April 2025

The fact that I had to pay extra for the parking. I thought parking would be included in the price of the room.

Room was clean and spacious. Breakfast was pretty good.

Stayed in May 2025

Housekeeping failed to clean our room on the first day. We didn't put a do not disturb sign. When we came back to the hotel at 4pm to rest for a bit, we have to call guest services to send someone to clean our room. My toddler has special dietary requirements. I was told by the reception to go to the restaurant and ask help to get my child’s food reheated in the microwave. The kitchen staff wasn't accommodating and pushed back.The hotel should have a microwave for the guest to use, at least one in every floor or in a common area.

My family got the Junior Suite, it is big enough to accommodate 2 adults and 1 toddler. The resort is within 7-10 min leisure walk to the main shopping areas, along Banff Avenue but not as busy / loud to traffic as the other hotels that are closer to town. Parking was indoor and heated. The fee is $20/day.

Stayed in April 2025

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Stayed in April 2025