The front desk employee was rude upon check in and check out. Additionally, the hot tub had no working outdoor lights at night so they expected us to use it in the pitch black while it was still open.

Very clean and spacious.

Stayed in September 2025

We had parking facing balcony, so would expect a market facing one next time

Liked everything.. location, comfort and cleanliness

Stayed in September 2025

Everything you need is there.

Stayed in September 2025

The jacuzzi was often busy. It was crowded because of the Salsa festival. Perhaps it would have been more comfortable on a weekday (less busy?).

Nice view of pool and mountains. Close to everything in the Village. Pool was nice for child to swim in as it was clean, warm and safe.

Stayed in June 2025

Just a couple of suggestions - instructions weren't really complete. For eg: shuttle to beach runs on given time but no one mentioned a thing about it, we visited the bus stop at 250pm, and the staff there was like, the last bus is at 3pm, we are like ok 10 minutes wait, and she was like no it already left. So funny. Also, at weider lodge a lift is out of service, it's very very inconvenient. Business like this should do their best to fix ASAP not just put an apology board.

Liked the location, view from the room, the room came with kitchen

Stayed in August 2025

I didn’t like that on a rainy day there was nothing for the kids to do indoors. Communication from staff about what’s happening events. No one seems happy to be there.

Convenient to be so close to everything and have the ability to go back and forth to your room

Stayed in August 2025

Specious, clean , well-equipped

Stayed in August 2025

Just the carpets in the hallway need to be replaced. And maybe some extra chairs and umbrellas by the pool.

Location was perfect.

Stayed in August 2025

The long line up at the attractions

The restaurant, the attraction and the live entertainment

Stayed in August 2025

Took nearly half an hour to get through the check-in line. Nobody responded to my late checkout request by email or text.

Front desk staff very friendly. Great location. Comfortable rooms.

Stayed in August 2025

The only thing I didn’t like is that I was not able to get the footage of my daughter’s first time in the mountain coaster and nobody can help with that.

It has everything and is perfect for families. The private beach is great as well.

Stayed in August 2025

Massive room and well appointed, location is perfect.

Stayed in July 2025

We had a wonderful stay. The location is beautiful and perfect for families with children plenty of attractions, activities. The hotel had everything we needed for a comfortable stay. The staff were polite and not intrusive, and any requests were handled very quickly, for example, we got an extra comforter within minutes, even late in the evening. Although the hotel is not new, it was clean and pleasant. The towels and bed linen were white and spotless, which was great to see. We appreciated the possibility to check in early and leave the car in the parking lot after check-out to enjoy the attractions. The wristbands provided free access to several activities both on the day of arrival and departure. As for improvements, the carpet is quite old and could be replaced, and the curtains and windows in our room needed more attention. There was also a cleaning product smell (lemon-scented) in some areas that felt unpleasant. However, overall, we really enjoyed our stay and would be happy to return.

Stayed in August 2025

Sofa bed was AWFUL. seriously, thinnest and most uneven mattress. There was no sheet pan to cook with.

A great place for families but it's overpriced. It just keeps going up and they added new fees and amenities taxes. I paid much less last time for the same amount of attractions.

Stayed in August 2025

Just dated, needs updating

Location

Stayed in August 2025

Family friendly, lots for kids and parents to do. Easy and close location.

Stayed in August 2025

Lodging, restaurants were great. Activities for adults and kids

Stayed in August 2025

TVs are way too small and some spoke of it when gathered around the pool. Also there is no channel to view what shows are on. A channel for stations but that is not good enough! Unacceptable with technology the way it is today to not be able to look up your shows! We should also be able to receive a movie channel even if we pay must pay for individual movies. Its a holiday and a high end priced one. Not enough parking under ground. Some were checking in with cars. Should not be allowed if there is not enough parking for all. Line up at grande Georgian was also unacceptable when checking in, especially when there is nowhere to park while waiting. This needs to be addressed.

View and access to the village.

Stayed in August 2025

None

Rooms were spacious and clean. I liked the balcony and kitchen. The underground parking was such a convenience.

Stayed in August 2025

Very clean! Loved having self catering so we could have breakfast in the room.

Stayed in August 2025

None

Its very close, right in the middle of the resort

Stayed in August 2025

Getting worn

Staff friendly and helpful

Stayed in July 2025

Great location to everything.

Stayed in July 2025

My only issue was finding the check-in desk. As I was staying at blue mountain village suites, I was looking for a sign that would bring me there. It was only through asking others that I realized I needed to check in at the grand georgian. Signage should be clearer.

Location is phenomenal. Close to everything.

Stayed in July 2025