Reviews of Riotel Matane 4 stars
250 Avenue de Phare Est, G4W 3N4 Matane, Canada
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe location right on the beach was really good! Loved the outdoor fireplace as well
Our room was dated, felt like we were staying in a basement (short windows high on the wall) we were bellow ground level facing the ocean so folks walking by were seeing in the room so we kept the blinds closed the entire time. Shampoo bottles and body wash bottles were empty in the shower of both of our rooms
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood location for our route. Near of ferry pier
Thank you for your excellent review of our establishment. It is much appreciated. We look forward to welcoming you back! Théa, customer service
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAC did not work, the loose unit that was in the room was 80 dB at 2 meters from te unit and the warmth it produced was more than its cooling capacity. Half the lamps in the room were not working. I complained about both and they couldn’t do anything. The laundry facilities were dirty and the room was 32 degrees according to the ac unit.
Hello Marsha, Thank you for taking the time to share your feedback. We are sincerely sorry to read about the issues you experienced with the air conditioning, lighting, and laundry facilities during your stay. This is certainly not the level of comfort and service we strive to provide to our guests. In order to better understand your situation and follow up on it, could you please contact me directly at lguerbette@rioux.ca ? I would greatly appreciate the opportunity to discuss this with you and find a way to make it right. Best regards, Lucrézia, customer service
Hello Marsha, Thank you for taking the time to share your feedback. We are sincerely sorry to read about the issues you experienced with the air conditioning, lighting, and laundry facilities during your stay. This is certainly not the lev… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverthing was perfect
Everthing was perfect
Hello NOM, a huge thank you from the whole team! Your satisfaction is our priority and it warms our hearts to read you. Our customers help us improve! It is much appreciated! Hope to welcome you again soon. Oceane - Customer Service
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewVery nice location with views to the St Laurent. Nice sauna and pool with views. You can swim in the St Laurent and then come back in and warm up ;-) 24/7 reception which was great as we arrived very late due to a ferry strike
Hot tub was broken (already for quite some time) - would have been great after swimming in the St Laurent
Hello dear customer, thank you so much for your positive feedback and for taking the time to post this review. We’re glad to hear that you had a great customer experience with us. Your satisfaction is our priority and it warms our hearts to read you. Our customers help us improve. We’re sorry to hear that you had a less than perfect experience with the hot tub. We look forward to welcoming you back and offering you the excellence to which you are entitled. Oceane - Customer Service
Hello dear customer, thank you so much for your positive feedback and for taking the time to post this review. We’re glad to hear that you had a great customer experience with us. Your satisfaction is our priority and it warms our hearts to… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewFantastic location and view
Nothing
Hello dear customer ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon. Oceane - Customer Service
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewLoved the location and everything that the hotel offered.
N/a
Thank you Crystal for your excellent review of our establishment. It is much appreciated. We look forward to welcoming you back! Théa, customer service
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThough off a busy highway, the hotel was right on the river. Made great use of that location!
Room was very small. Only two fire pits for guests. Hot tub was out of order.
Thank you Farley for your excellent review of our establishment. It is much appreciated. We will take your comments into consideration. We look forward to welcoming you back! Théa, customer service
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe staff reacted adequately when the room had a problem and found us another room.
The swimming pool is very small and outdoor pool opens only late in the morning. Pool area not very well maintained impression.
Hello Joachim, thank you for your comment. We're sorry that our pool area didn't live up to your expectations. We'll make sure to look into it to improve on our client’s experience! Théa, customer service
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewClean, roomy , nice resto downstairs , beach right next to hotel.
No access to spa and sauna and pool .
Thank you Nicola for your excellent review of our establishment. It is much appreciated. We look forward to welcoming you back! Théa, customer service
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in May 2025
Verified reviewSauna pool views!
Hello Emilia, thank you for your review of our establishment. It's much appreciated! What was missing to make you happy so that we could get the top mark? You know... we always want to improve! We look forward to welcoming you back soon! Théa, customer service
Hello Emilia, thank you for your review of our establishment. It's much appreciated! What was missing to make you happy so that we could get the top mark? You know... we always want to improve! We look forward to welcoming you back soon! Th… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified review