Location

Stayed in August 2025

The check in clerk said she upgraded us to a suite when we arrived. We went to the room and it had two full beds instead of the king bed I booked. The Starbucks didn't take our Starbucks gift card. There was a parking fee for our vehicle. There was a charge for 2 water bottles in the room.

The staff was nice, the room and hallways and lobby were clean. There was a restaurant downstairs, it was tasty. There was a Starbucks in the lobby. At check in, we were given discount cards for the full service restaurant and for the breakfast room. The manufacturer mall was across the street and everything was fairly close and easy to get to.

Stayed in August 2025

Parking should be free for customers. I understand they have their own policy but still for the customers if should be free.

Was good to stay there for three nights . The guy at register desk Sherjil was awesome. He check in us late night and helped a lot. He made our stay extraordinary by helping us in many ways.

Stayed in August 2025

The attached restaurant was closed all 3 days we were there (on a long weekend!). The outdoor pool was closed (again, hot & sunny outside, a long weekend & no outdoor pool) There were additional charges for outdoor parking & resort fees. We were told in advance but only AFTER we had reserved. And of course all these fees are subject to taxes! These should just be included with the room price to begin with. Nickle & diming the clients is ANNOYING!

Large room with separate living area- Nice! Fridge, microwave & coffee maker included! Enjoyed the indoor pool. Staff was welcoming & helpful.

Stayed in August 2025

The Room was very noisy though the air conditioning , I felt like sleeping next to the road actually I slept about 2 hours and than I travelled again and was tired that I has to take many breaks ! And I was charged resort fee and some other charges which the booking.com didn’t mention at all they’ve mentioned only extra $20.00 for parking but nothing else ! The hotel staff was very pleasant and acomomodating but i felt bad about this stay !

Cleanness

Stayed in July 2025

Shower faucet did not work well. Reported it and it was repaired. Looked better but could not get any water to come after the repair.

N/A

Stayed in July 2025

Parking was charged, which I understand is the norm in Niagara.

The staffs and facility were good

Stayed in July 2025

They charged a 20$ resort fee, plus 14% tax, for use of an outdated pool, a derelect "fitness centre" and wifi, of which they have the nerve to call free. Also another five dollar a night fee for digital advertising. What a complete GOUGE!!!!!

n/a but if you want to pay six-dollars for a morning coffee it was avaiailable 👎🏻

Stayed in July 2025

Hidden charged. Parking should be free. No resorts fees

Clean

Stayed in July 2025

Staff, and the behavioural also time take for check in and check out.

It was clean and comfortable room.

Stayed in July 2025

Staff was pleasant but failed to tell us anything about the property at checkin.The website said the pool as closed but when I asked why a daily resort fee was charged at checkout if there was no pool I was told there was a working pool downstairs, wish we were kept informed. My grandson slept on the pull out couch and it was unbearable as the coils literally came through the mattress. The room was otherwise comfortable. The property was a little bit worn

Good location, safe area. Our room was large and had a decent size bathroom with good water pressure.

Stayed in June 2025

Complimentary parking would be nice.

The clean and spacious room.

Stayed in June 2025

Breakfast was not part of Ramadan surprisingly

Little away from falls

Stayed in June 2025

Did not mention about all add up fee

Good place to stay

Stayed in June 2025

No free parking

It was a good hotel

Stayed in June 2025

Wish there was a hot tub to go with the pool

That there was a pool

Stayed in June 2025

location

spacious room

Stayed in July 2024

A bit far from main attractions

Comfy and clean

Stayed in July 2024

I was not use to the $20/day parking fee. But this is quite normal in tourist towns.

The room was big. I was close to everything without being rushed around. I was told about the renovations before coming so no pool was no surprise. Front desk was friendly and explained everything about the hotel that I needed to know.

Stayed in September 2024

The fridge was not working properly and the A/C is way too loud!!!???

Not far from casino

Stayed in September 2024

The carpet in our room was soaking wet. Room 229. That is a mold concern. Carpet was coming up by the door. You can tell it’s been that way for a while

Staff was pleasant

Stayed in September 2024

The service given by the staff was amazing. Top notch customer service.

Stayed in September 2024

There’s no elevator to get to some unit. Especially the middle section. Carpets are old and smelly. Breakfast is not included.

Beds are comfortable Washroom is clean, with soft fluffy towels. Room is spacious enough Infront of old outlet mall

Stayed in September 2024

The location is a bit away from the amenities, need to take your car but to be fair we did know that when we booked

Big room, exceptionally clean and very comfortable. We got a good deal too!

Stayed in August 2024