There was a strange smell at the reception area & the

Liked the location… close to downtown Liked the free parking

Stayed in August 2025

Clean and modern with gated parking

Stayed in August 2025

Good location. Clean, room is comfortable. Friendly staff.

Stayed in August 2025

A lot of light and some noise crept from under the door

Walking distance to the waterfront and many restaurants on Commercial Street

Stayed in August 2025

The toilet bowl was not flushing properly

Stayed in June 2025

The view

Everything

Stayed in July 2025

I got locked in the stairwell. All the doors to all the floors were locked and I had to call my husband to come and open the door.

New, clean and comfortable. Staff was friendly.

Stayed in July 2025

Would have been nice to offer a continental grab and go breakfast but there is a breakfast shop attached that seemed convenient. We didn’t stay to try it.

We arrived late at night after a long day of travel. This was the perfect off the road hotel to catch some sleep before continuing our travels. It was quiet and clean and easy to check in and out. I also liked the gated parking.

Stayed in June 2025

Nice and tidy. Close to downtown. The little cafe was exceptional. Great food and good prices.

Stayed in June 2025

The floor in the room is dusty. Clearly, no one cleaned it before checking in, and no slippers were provided for that. Few gadgets in the room are no working well but no harm is done.

Great location, a lot of nice restaurants nearby & relatively close to the city town area. Friendly & helpful staff, spacious room, the environment looks new and the price is acceptable.

Stayed in June 2025

With a big car hard to navigate in the parking garage if the parking is full

Quiet, clean and staff were so nice :)

Stayed in May 2025

Location

Clean and modern

Stayed in May 2025

Location is hard to find with Google maps restaurant does not have a menu printed out and on door and online it is two years out of date.

Great customer service

Stayed in May 2025

Stayed 2 nights,had to approach staff for supplies ie towels. Was not an issue really,helped out when asked.

Met our needs.Secure parking, price good, able to walk downtown,& bestro on premise.

Stayed in May 2025

Great location, comfortable bed, windows that one can open and heating/air conditioning that one can control, walkable to downtown Nanaimo in minutes, a breakfast/lunch restaurant off lobby, laundry service for a modest fee.

Stayed in April 2025

Good sized room. Great shower. Good location.

Stayed in April 2025

There were a few items not in service. The small gym room included was a nice perk but one of the two machines was out of order as well as the ice machines on 2 floors.

Updated interior and clean facilities. The staff was friendly and helpful and it was a good value for the stay. The underground parking was a helpful addition.

Stayed in April 2025

The bed. It had a squeak and wasn’t very comfy.

Great location. It was clean and modern.

Stayed in April 2025

Air/ heat units in the rooms are very loud and noisy!

Good location , nice clean property

Stayed in April 2025

1) In suite air conditioning unit was a little noisy. 2) Shower enclsoure did not prevent water from signifcantly flowing on to the bathroom floor leaving a large puddle that threatened to flow in to the main room area.

Complimentary secure underground parking was a nice addition.

Stayed in April 2025

Nice and Handy to facilities, clean tidy ...everthing easy.

Stayed in December 2024

The noise from the hallway can be heard very clearly in the room especially at midnight.

New, clean and safe.

Stayed in February 2025

Bigger rooms. There was no breakfast at Nanaimo, Selby Street. It would be nice to have a continental breakfast. Consider requirement to use room card to use elevator. A bit more comfort - two comfy chairs (if there is room).

There was no breakfast at Selby St, Nanaimo. It was clean.

Stayed in January 2025

The parking did not feel very safe. It also did not feel secure at all as anyone could climb the low fence. I did not like the location as it does not look or feel very safe. From my room I watched 4 people taking drugs, looking through bags & just “being” there for hours (big & empty lot). The coffee maker in the room is old & those kind hold so many germs. Needs updating to Keurig or ? I did not even use it (went downstairs in jp’s to get coffee). The fact that there is only paper cups in the rooms make me feel un-appreciated. The TV channel choices is very old & outdated in this day & age.

The staff were accommodating & mostly friendly. I liked the electricity-saving things like the card needing to be in the slot to use the main light, the auto shut-off of the bathroom light…So many people leave the lights on when they aren’t even in the room. The pillows were great. The coffee carafe in the lobby.

Stayed in November 2024