Reviews of Aloft Hotel Calgary University 4 stars
2359 Banff Trail Northwest, T2M 4L2 Calgary, Canada
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe atmosphere was so warm and welcoming and the staff were so friendly and the fact they are pet friendly and the staff give lots of love to your dogs aswell makes it worth the stay
The pillows on the bed are way to thin you needed all 3-4 just for yourself so your head would stay up
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewCloseness to hospital
Lighting not good in the room. Toilet in room was rocking. Had to be fixed. No microwave in room
Dear Jean, Thank you for taking the time to share your feedback. We’re glad you appreciated our convenient location near the hospital. We sincerely apologize for the issues you experienced with the lighting and the toilet in your room. Our maintenance team has addressed the toilet issue, and we are continually working to improve room amenities, including lighting. Regarding the microwave, this is a brand standard, and microwaves are available on each floor for guest use. We appreciate your feedback and hope to provide a more seamless experience on your next stay Kind regards, Jeyma P
Dear Jean, Thank you for taking the time to share your feedback. We’re glad you appreciated our convenient location near the hospital. We sincerely apologize for the issues you experienced with the lighting and the toilet in your room. Our… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGreat location easy to navigate Calgary. Nice rooms great staff! Front desk Jeyma rocked the world. Awesome check in she is what every hotel hopes for to be successful. Thanks Jeyma.
Security anyone could access the property. More card readers for parking doors and elevator would make me feel better.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewBreakfast was OK. Standard Free Breakfast
Rooms were very small. King size bed equipped rooms were farthest from entrance. Quite inconvenient. Bathroom fixtures need updating. Promised pet extras were not supplied, water bowl and treats. Pet fee was charged. No area to walk dog, except city boulevard. Restaurant was terrible. Pleasant waitress but very poor food.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewIt was a nice location, kept clean ,
That the food wasn't til 3 , but was very good food and prices and service , there was only the pool table avalible first come first serve , that it was stated you needed a group 10 to use the rec room
Hi Terri Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our convenient location and the cleanliness of the property. It’s also wonderful to know that you found the food, pricing, and service to be excellent. Please note that our restaurant operates during dinner hours only Additionally, the pool table is first-come, first-serve for all our guests and the game room is for rental but maximum guest is 15 Thank you for your feedback we appreciate it! We hope to see you back on your next visit :) Jeyma P We hope to have the pleasure of welcoming you again in the future.
Hi Terri Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our convenient location and the cleanliness of the property. It’s also wonderful to know that you found the food, pricing, and service to be ex… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewTricky to drive to. The Banff Trail is a small strip of road running parallel to Crowchild Trail. I could see the hotel but was on the wrong side of the light rail tracks. Took a bit to figure out access
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLocation was good
I had called a couple months prior to our stay to request our room be changed which they said would be no problem, I also confirmed this with them via the message option on Booking.com, a few days before our stay I called back to double check the change had been made which they said no the room has not been changed but they will make sure to update it properly at that time.. when arriving at the hotel I assumed the room changed would have been done but to my surprise when we walked into our room it was not what I had asked for it to be changed to but the original roomed booked, when I went to the front desk the lady had said there was no available rooms for the room I wanted because they were now “fully booked”. Eventually they were able to get me in the room I had requested. Room we ended up getting wasn’t very clean and quite small for the price. Also there was no heads up given that there would be swimming lessons going on in the pool in the morning which was really upsetting as the pool is quite small already without having to be cautious of kids doing swimming lessons.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewIt was near the train and the coffee machine in the room produced vaguely decent coffee.
Our room smelled bad - a musty sort of smell that didn’t dissipate at all. It was ridiculously expensive for what it was and the breakfast was rubbish.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewDecent size room, good shower.
Our room was facing railroad, and it was very noisy. The hotel was literally shaking at times when the trains were passing. The front desk has poor communication with housekeeping, and our request to bring some staff was not satisfied. The front desk was not very attentive and does not seem to care about guests. The bathroom was not very clean.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe big room, breakfast and pool
N/a
Hi Katrina, Thank you for your feedback! we appreciate it we hope to see you on your next visit :)
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewConvenience.
Hi Jack, Thank you for your feedback! we appreciate it we hope to see you on your next visit :)
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewStaff.
Did not meet our expectations.
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewThe artsy vibe
View wasn’t great nothing to look at besides parking lot but didn’t stay their to look out the window so really nothing negative about the stay
Hi Allison Thank you so much for your feedback! we appreciate it :) Hope to see you on your next visit
Reviewed: 26 May 2025 · Stayed in May 2025
Verified review