Reviews of Quality Inn 3 stars
1860 Rogers Place, V1S 1T7 Kamloops, Canada
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewThe location is excellent, right off the highway. The young man who greeted us was fabulous! He went above and beyond to help make our stay perfect. We were given an upgrade to the family room, which we really appreciated. Breakfast was your usual fare with yogurt, premade omelettes, self-serve waffles and pancakes, fruit, juices, and toast.
The room has several deficiencies and could use an upgrade. The fridge door was missing the racks that hold things, and the items in the kitchen are very cheap and flimsy. The beds are super comfortable though, so that is the main thing! The price is high. And I really dislike how everything is disposable at breakfast…so much waste!
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewI left shortly after 4 am, so breakfast was noy available ..room was clean. staff was helpful. I was a little disappointed there was only breakfast offered. we got there round 4 pm and had to go find a place to eat supper..
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe staff was friendly, breakfast was fine, and the room was clean with all the needed facilities.
There was no lift/elevator, which made it difficult to carry luggage to the room. Also, we noticed insect on the ceiling, which my son had to remove.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewI like the view and jacuzzi and pool the breakfast was exceptional 👌
Hmm need another bench for the smoking area in front and need one in the back
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewCoffee on all the time, nice breakfast and they accommodate mobility challenged people
Pool was way too small and heated, very little shade.
Dear Jeannette, Thank you so much for your thoughtful review and for rating your recent stay with us a 9.0! We’re truly happy to hear you enjoyed the friendly staff, clean and comfortable rooms, convenient location, and our always-available coffee and breakfast offerings. We're especially pleased that our efforts to accommodate guests with mobility challenges made a positive impact on your stay. We also appreciate your honest feedback regarding the pool size, heating, and limited shade. Your comments are valuable, and we will certainly take them into consideration as we look into ways to improve the overall guest experience in our outdoor areas. We hope to have the pleasure of welcoming you back again soon! Warm regards, Diyita
Dear Jeannette, Thank you so much for your thoughtful review and for rating your recent stay with us a 9.0! We’re truly happy to hear you enjoyed the friendly staff, clean and comfortable rooms, convenient location, and our always-availabl… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewParking was a bit of a challenging, but ok.
Dear Guest, Thank you for your 9/10 rating and for taking the time to share your feedback. We’re pleased to know that you had a positive overall experience. We do appreciate your comment regarding parking and understand that it can sometimes be a bit challenging in busy season. Your feedback helps us identify areas for improvement, and we’ll continue working on making the parking experience smoother for our guests. We hope to welcome you back again soon and provide you with an even more seamless stay. Warm regards, Diyita
Dear Guest, Thank you for your 9/10 rating and for taking the time to share your feedback. We’re pleased to know that you had a positive overall experience. We do appreciate your comment regarding parking and understand that it can so… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe place was very quiet and the breakfast was great. Enjoyed the pool one afternoon. The staff were very helpful with questions we asked.
Dear Lynn, Thank you for taking the time to share your feedback with us. We're so glad to hear that you had a peaceful stay, enjoyed the pool, and found our breakfast and staff helpful, that means a lot to us. Your kind words and consistent ratings across all categories are truly appreciated, and we’re always working to enhance every aspect of our guest experience. We hope to welcome you back again soon for another relaxing visit! Warm regards, Diyita
Dear Lynn, Thank you for taking the time to share your feedback with us. We're so glad to hear that you had a peaceful stay, enjoyed the pool, and found our breakfast and staff helpful, that means a lot to us. Your kind words and cons… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt seems like the pillowcases, duvet covers, and bed sheets in the hotel room were not changed after the previous guest left—they just appeared to have been rearranged. The pillowcases were yellowish and had an unpleasant odor. I requested a change, but the replacements felt the same. The staff brought in the new duvet covers and bedsheets in a messy bundle, clutched against their chest, rather than neatly folded and clean. It gave the impression that they had just randomly picked them from a pile of dirty linens and brought them to my room.
Dear Tan, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the linens and the way the replacements were handled. This is certainly not the standard of service we aim to provide. Please know that as soon as you brought the matter to our attention, our team took immediate steps to change the bedding and address your concerns. That said, we completely understand how the initial presentation and condition left a poor impression, and we truly regret that we fell short of your expectations. Your feedback has been shared with our housekeeping team for review and retraining, as cleanliness and professionalism are top priorities for us. We hope you’ll consider giving us another chance to provide you with the comfortable and seamless experience you deserve. Kind regards, Diyita Guest Services
Dear Tan, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the linens and the way the replacements were handled. This is certainly not the standard of service we aim to prov… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThis was a one night stay in Kamloops for my daughter and myself before we hit Whistler the next day. Very nice suite with two queen beds, air conditioning and USB ports to charge our phones. The location was great as we wanted to eat at Red Robin which was only about a 5 min drive away ( Red Robin is no longer in AB so it was a treat and a surprise for my kid ), and Costco was blocks away so we could load up with groceries for Whistler. The outdoor pool looked good though we didn't use it and there was a hot breakfast the next morning with eggs, potatoes and 1 meat. Staff was friendly and allowed us to check in early. Both my daughter and I agree, this was one of the better non-suite hotels we have stayed at. Would come back here again.
The only thing I did not like about this stay was that there is no elevator at this hotel. Normally that would not be an issue but I was hauling a large electric cooler to carry groceries in, up and down the stairs. Regardless, I would stay here again.
Dear Guest, Thank you so much for taking the time to share such a detailed review of your stay with us! We're thrilled to hear that you and your daughter had a great visit and enjoyed the suite, early check-in, hot breakfast, and our convenient location, especially being so close to Red Robin and Costco for your trip to Whistler. We're especially glad to know our team helped make your short stay a comfortable one, and it's wonderful to hear that we're among the better hotels you've experienced, that truly means a lot to us. We do understand that not having an elevator can be an inconvenience, especially when carrying heavier items, and we appreciate your understanding and patience with that. Feedback like yours helps us to keep improving and look for ways to make all our guests’ experiences even better. We hope to welcome you both back again on your next road trip adventure! Warm regards, Diyita
Dear Guest, Thank you so much for taking the time to share such a detailed review of your stay with us! We're thrilled to hear that you and your daughter had a great visit and enjoyed the suite, early check-in, hot breakfast, and our c… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewStandard room and breakfast
Mattress was uncomfortable
Dear Bhavna, Thank you for taking the time to share your feedback following your recent stay with us. We’re glad to hear you were generally satisfied with our staff, cleanliness, and facilities. However, we’re truly sorry to learn that the mattress did not meet your comfort expectations. Your comfort is very important to us, and we appreciate you bringing this to our attention, we will certainly review the mattress in that room and make any necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay. Warm regards, Diyita
Dear Bhavna, Thank you for taking the time to share your feedback following your recent stay with us. We’re glad to hear you were generally satisfied with our staff, cleanliness, and facilities. However, we’re truly sorry to learn that th… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNothing. Location maybe.
Very dirty looking room. Stains on floors, walls, ceilings. (That I’m pretty sure would come out if they’d wipe it down good) Truthfully didn’t look like anyone cleaned our room before we arrived. Beds didn’t look clean, I didn’t feel comfortable sleeping on it so I had to grab a blanket from our car. Bug in bathroom. Cannot even believe they’d charge $196 for ONE night. It was horrid.
Dear Deborah, We are very sorry to hear about your recent experience and the concerns you encountered with the cleanliness of your room. This is not the standard we strive to maintain, and we sincerely apologize for the discomfort it caused. Your feedback has been shared with our housekeeping team so we can address these issues right away.
Dear Deborah, We are very sorry to hear about your recent experience and the concerns you encountered with the cleanliness of your room. This is not the standard we strive to maintain, and we sincerely apologize for the discomfort it cause… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe Jacuzzi room and the breakfast
Less garbage bins at the back of the parking lot
Dear Mahadoo, Thank you for your fantastic rating and for sharing both the highlights and areas for improvement. We're so pleased to hear that you enjoyed the Jacuzzi room and our breakfast, it's always great to know our guests had a relaxing and enjoyable experience. We also appreciate your comment about the garbage bins at the back of the parking lot. Your feedback is valuable, and we’ll certainly look into how we can improve the convenience and cleanliness of that area. We hope to welcome you back again soon! Warm regards, Diyita Guest Services
Dear Mahadoo, Thank you for your fantastic rating and for sharing both the highlights and areas for improvement. We're so pleased to hear that you enjoyed the Jacuzzi room and our breakfast, it's always great to know our guests had… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat stay
Dear Stephanie, Thank you so much for your fantastic review! We're thrilled to see your perfect scores across all categories and to hear that you had a great stay with us. Your kind words mean a lot to our team, and we’re so glad we could make your visit comfortable and enjoyable. We hope to welcome you back again soon! Warm regards, Diyita Guest Services
Dear Stephanie, Thank you so much for your fantastic review! We're thrilled to see your perfect scores across all categories and to hear that you had a great stay with us. Your kind words mean a lot to our team, and we’re so glad we co… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAmazing breakfast
Dear Pavlo, Thank you so much for your outstanding review and perfect scores across the board! We’re especially happy to hear that you enjoyed our amazing breakfast, comfortable beds, and the overall value and experience. It was a pleasure having you with us, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back the next time you're in Kamloops! Warm regards, Diyita Guest Services Quality Inn
Dear Pavlo, Thank you so much for your outstanding review and perfect scores across the board! We’re especially happy to hear that you enjoyed our amazing breakfast, comfortable beds, and the overall value and experience. It was a pleasu… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewWe enjoyed having access to an outdoor pool, a hot tub, and a fairly complete breakfast. If you like sushi’s like we do there is a sushi restaurant just a 2 min walk away (Heaven and it was great).
We liked less the fact that there was no proper shower gel — just a very small solid soap. There was no ventilation in the toilet. The pool was poorly equipped (only one umbrella, just two lounge chairs, and no water toys like pool noodles for children). The water was also a bit cloudy, so it might not have been well treated. There was hair in the bathtub and a dried stain on the wall above one of the beds…
Dear Justine, Thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed our location, the outdoor pool and hot tub, and our breakfast offerings, especially during a well-earned break on your long trip! We appreciate your constructive comments as well. Regarding the pool, please rest assured that we treat it nightly after closing and conduct regular chemical testing to ensure it remains safe for all guests. However, we understand that during the busy summer season, high usage can occasionally affect the water’s clarity, and we will continue to monitor it closely. Your feedback about the limited pool amenities and the room cleanliness issues has been shared with our housekeeping and maintenance teams. We sincerely apologize for the oversight with the bathtub and wall, and we’re addressing these points to prevent recurrence. Additionally, we’re looking into improving in-room toiletries and enhancing ventilation for guest comfort. Thank you again for your valuable input. We hope to have the opportunity to welcome you back and offer an even better experience. Warm regards, Diyita
Dear Justine, Thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed our location, the outdoor pool and hot tub, and our breakfast offerings, especially during a well-earned break on your long tri… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewroom seemed clean, friendly staff
had a transvestite hanging in the parkade in car and just walking around, seemed odd, don't know if he had a room or not but definitely was in and out of building. No elevator, freezer/ice box didn't work. TV was old and outdated, small and fuzzy picture.
Dear Stewart, Thank you for taking the time to share your feedback with us. We're glad to hear you found the room clean, appreciated the friendliness of our staff, and had a good experience with our WiFi. We also appreciate your comments regarding the areas we can improve. We're currently reviewing our amenities and are working toward upgrades to enhance guest comfort. While our property does not have an elevator, we always do our best to accommodate any accessibility needs when informed in advance or help with the luggage upstairs. Regarding your observation in the parking area, please rest assured that guest safety is extremely important to us. We have a private security agency on-site to monitor the premises, and we’re continuing to work with them to ensure a safe and welcoming environment for all. Thanks again for your honest review. We hope to have the opportunity to serve you better in the future. Best Regards, Diyita
Dear Stewart, Thank you for taking the time to share your feedback with us. We're glad to hear you found the room clean, appreciated the friendliness of our staff, and had a good experience with our WiFi. We also appreciate your comme… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was great and we loved the pool and hot tub.
Dear Fay, Thank you for your wonderful review! We're so glad to hear you enjoyed the breakfast, as well as the pool and hot tub. It’s great to know our staff and facilities made your stay a pleasant one. We truly appreciate your kind words and hope to welcome you back soon! Best regards, Diyita
Dear Fay, Thank you for your wonderful review! We're so glad to hear you enjoyed the breakfast, as well as the pool and hot tub. It’s great to know our staff and facilities made your stay a pleasant one. We truly appreciate your kind … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe staff was very courteous, helpful and engaged. Contacted me for trip planning, secured bikes in storage, and followed up on requests. Great breakfast, and a surprisingly quiet location.
No elevator so getting up with luggage was a challenge.
Dear Bartosh, Thank you for sharing your detailed feedback about your stay at Quality Inn, Kamloops. We’re delighted to hear that our team’s service left a positive impression, from assisting with trip planning to securing your bikes and attending to your requests. It’s great to know you enjoyed the breakfast and found our location pleasantly quiet. We do understand the inconvenience caused by the lack of an elevator, and we truly appreciate your patience with that aspect. Your comments are valuable, and we will certainly take them into consideration as we look for ways to improve the guest experience. Thank you once again for choosing to stay with us. We hope to welcome you back on your next visit to Kamloops!
Dear Bartosh, Thank you for sharing your detailed feedback about your stay at Quality Inn, Kamloops. We’re delighted to hear that our team’s service left a positive impression, from assisting with trip planning to securing your bikes and … Show more