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  5. Reviews of Prince Arthur Waterfront Hotel & Suites

Reviews of Prince Arthur Waterfront Hotel & Suites 2 stars

17 North Cumberland Street, P7A 4K8 Thunder Bay, Canada

#20 of 25 hotels in Thunder Bay

Guests' Choice

Review score

Based on 308 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.9

  • Location

    7.7

  • Facilities

    6.4

  • Staff

    8.2

  • Value for money

    6.5

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 6 September 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    The front

    Nice location

    Stayed in September 2025

  • Reviewed: 3 September 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    The room was out of date. The tub was nasty old chipped paint, etc. Ac unit didn't work. The room definitely needs to be upgraded Food choices in restaurant were good but the only gluten free meal was mishandled and not available . It was the only reason we went to the restaurant. Many other choices cheaper available close by

    Close to downtown and college

    Stayed in August 2025

  • Reviewed: 12 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    Don't feel it's worth 200$ a night. Room lighting was poor.

    Stayed over here for one night, it was a last minute booking so didn't get any other option. Very helpful staff. Old style building and room was huge.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    5.0
    Passable
    • With a pet
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - City View
    • Stayed 1 night
    • Submitted via mobile

    Rooms need an update, it’s outdated and shows a lot of wear and tear.

    Stayed in August 2025

  • Reviewed: 1 August 2025

    5.0
    Don't go
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - City View
    • Stayed 2 nights
    • Submitted via mobile

    No cold water in the room, got changed to another room Hotel looks shabby, not to be recommended

    Friendly staff, shout out to Michelle and her colleagues at the restaurant

    Stayed in July 2025

  • Reviewed: 26 July 2025

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - City View
    • Stayed 3 nights
    • Submitted via mobile

    Room had wiered smell, lots of homeless people walking in and out of the facility. Only one elevator and always busy and dirty. Lots drugs people live here and make it unsafe and unhygienic.

    I like the location as its very close to waterfront and downtown free breakfast and a good server.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    7.0
    Enjoyed my stay here.closeto casino and town
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    Elevator. Gotta scan card first. Then push button to find ur room, it’s confusing. I’d wonder how elders go on it make out? Prolly be stuck

    Close to town. Close to the casino. Walking distance and that there was a restaurant in it too

    Stayed in July 2025

  • Reviewed: 21 June 2025

    7.0
    Wwe enjoyed the ambience, feeling of past elegance, and the lake view. Basic facility needs upgrade
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night

    Toilets were WAY too low for normal sized adults, let alone tall ones. No grab bars in the shower. Elevator way too small for even 2 people with luggage, let alone 6. Sharing elevator with housekeeping required creative timing. (We were told there was a 2nd elevator that was being repaired, but we never saw it. Felt bad for housekeepers who seemed to feel guilty.

    Restaurant was very good. Reception staff were great!

    Stayed in June 2025

  • Reviewed: 29 May 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    The elevator, the condition of the hotel

    The view

    Stayed in May 2025

  • Reviewed: 5 December 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    outdated bathroom

    location, price, comfortable beds

    Stayed in December 2024

  • Reviewed: 18 November 2024

    6.0
    Great location
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Loud construction on street below till late at night Not sure why the put people on that side when the hotel was far from full. A little worn out but it’s an older hotel.

    Great location and big room

    Stayed in October 2024

  • Reviewed: 8 November 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - City View
    • Stayed 1 night
    • Submitted via mobile

    The welcome could have been better

    These need more attention-The reception desk, the staff at the reception desk, the glass windows,

    Stayed in October 2024

  • Reviewed: 31 October 2024

    6.0
    It is a good value.
    • Couple
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    It’s getting older

    Location, history

    Stayed in October 2024

  • Reviewed: 10 October 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - City View
    • Stayed 1 night

    The elevator needed a bit of cleaning.

    Staff were extremely friendly and helpful.

    Stayed in August 2024

  • Reviewed: 7 October 2024

    5.0
    We had a good stay.
    • Business trip
    • Group
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night

    Loud doors from hearing in the room from the hallways.

    Good food at the restaurant and friendly check-in.

    Stayed in October 2024

  • Reviewed: 17 September 2024

    6.0
    A gem that needs renovation
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    It's difficult to write a review for this hotel. It has a very unique history but is not doing very well at the moment. Will be attractive for vintage lifestyle lovers, but absolutely needs renovation to get back its shine.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    5.0
    Needed a place to stay for the night.
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - City View
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was in need of update- painted tub was peeling, stains on wood and wallpaper (appeared to be a nail polish spill). Carpet needed a good shampoo.

    Resturant on site. Parking at hotel had security. Friendly helpful staff. Beds were comfortable.

    Stayed in September 2024

  • Reviewed: 12 September 2024

    5.0
    Thanks for letting me off with my debit card on this stay when I don’t have a credit card, very much appreciated
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Lake View
    • Stayed 2 nights
    • Submitted via mobile

    I made a deposit first time staying here back in Jan 2023 checking out I rushed out and couldn’t get it back but I told them I was gonna come back the next day to get it but also didn’t let me the next day. Some staff are rude about things like that. Also the elevator needs an upgrade or fixing because the buttons barely work and another thing I don’t like is how we can’t use debit cards now to use as a booking option when checking in for this stay, online it shows you can but when you go to check in you’re told you can’t.

    It’s a good place some staff are nice.

    Stayed in August 2024

  • Reviewed: 4 September 2024

    5.0
    Just okay, and nothing to write home about.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    Vagrants in parking lot made us feel not safe. Hotel needs updating, hallway carpet, the rooms, lobby, etc. Although we like the location, I don’t think we will stay there again.

    Location

    Stayed in August 2024

  • Reviewed: 14 August 2024

    5.0
    We had greater expectations for this hotel and were disappointed.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - City View
    • Stayed 1 night

    Hallway carpets had stains. The wallpaper in the bathroom was peeling in spots. There were dirty water stains around the pool and no pool towels. No extra pillows available from the front desk. Extra charge for room and damage deposit will take 7 to 10 business days for reimbursement to credit card.

    The room was spacious and the beds were comfortable.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    5.0
    The room was not worth the $200 I paid. Thought it would be a charming old hotel but it was just old
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night
    • Submitted via mobile

    The neighborhood is rundown, the elevator wasn’t working and the hotel seems to be in need of repair.

    Location on the water could have been great, but several streets right at the hotel are torn up so the approach was difficult. The area around the hotel is really rundown.

    Stayed in August 2024

  • Reviewed: 2 July 2024

    7.0
    Great view, clean, comfortable rooms with a good restaurant. Call ahead to confirm check in time.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Lake View
    • Stayed 1 night

    I booked ahead and told them of my arrival time-3:00 pm. I arrived a few minutes before and asked if it was possible to book in a bit early as I was so fatigued. It was 2:45. I was told that the room was not ready yet. I told them no problem , I'll come back in a bit. At 3:30 there was still no room available as housekeeping did not inform front desk of rooms available. Only the top 2 floors were cleaned. I asked if I could have one of those. He told me rooms were ready but my room would be on the second floor. It was almost 4:00 pm before I could check in. I would not have arrived early or at 3:00pm if I knew there would be a wait. The downtown area does not feel safe to walk around as there is major construction. I feel there was a disconnect in communication with housekeeping & front desk staff. After checking in, the room was great and I slept well.

    I liked the location, view & style of the hotel. As well the online booking rate was good too.

    Stayed in June 2024

  • Reviewed: 3 May 2024

    7.0
    It was good and relaxing
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Close to the Casino and downtown

    Stayed in April 2024

  • Reviewed: 19 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Lots of shady people loitering outside the facility. Wash t sure if my car was safe outside.

    Stayed in October 2023

Showing 1 – 25

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