Reviews of Peaks Hotel and Suites 3 stars
218 Lynx Street P.O, BOX 2200, T1L 1K5 Banff, Canada
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation
Lack of services. Vending machine doesn’t work. Hotel carpet is old and worn out
Hi Mohammed, Thank you for taking the time to leave a review and feedback about your stay. The vending machine has been re-stocked and is now operational, apologies for any inconvenience this may have caused. Regarding the hotel carpet, our hotel opened in 2021, our carpets are cleaned daily in all rooms and common areas. We will be sharing your comments with our management team. Once again, we appreciate your feedback and we hope the rest of your stay in Banff was enjoyable! Warm regards, Front Desk team
Hi Mohammed, Thank you for taking the time to leave a review and feedback about your stay. The vending machine has been re-stocked and is now operational, apologies for any inconvenience this may have caused. Regarding the hotel carpet,… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewPerfect location in Banff. Nice, modern property with a Scandinavian look. Nothing to complain about. We were very pleased with our decision to book this hotel.
Hi Vikram, Thank you for providing feedback on your recent experience at Peaks Hotel & Suites. We are glad you appreciated the modern styling of the hotel, and hope you had a wonderful stay. We hope to welcome you back shortly!
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewRoom and bathroom were good. Liked coffee room
Staff made trip stressful claiming they would cancel our booking if we didn’t pay deposit if cad400 on line despite us having paid by cc through booking.com Made trip very stressful
Dear Julie gb, Thank you for taking the time to share your feedback. We're sorry to hear that the booking process caused stress during your trip. As part of our policy, a one-night deposit is required to confirm and secure all reservations. Following your booking, we sent a secure credit card authorization link via email through our payment partner, Canary. This email also explained that the deposit must be completed within 48 hours to avoid automatic cancellation by the system. We understand how frustrating it must have been to feel unsure about your reservation status, and we regret any inconvenience caused. Our intention was never to cause stress, but rather to ensure your booking was properly confirmed as per our standard procedures. We truly appreciate your feedback, as it helps us improve communication and ensure a smoother experience for future guests. Warm regards, Lalanie C Front Office Manager
Dear Julie gb, Thank you for taking the time to share your feedback. We're sorry to hear that the booking process caused stress during your trip. As part of our policy, a one-night deposit is required to confirm and secure all reserva… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewCould not fault the place Comfortable everything, crisp and clean Great location easy walk everywhere Easy check in good people on reception All the extra touches in bathroom
Dear Darryl, Thank you for taking the time to leave a review about your stay! We are glad to hear you had a good time and appreciated our location, amenities, room comfort and front desk staff. We will share your comments with our team. We look forward to your next visit! Warm regards, Goncalo
Dear Darryl, Thank you for taking the time to leave a review about your stay! We are glad to hear you had a good time and appreciated our location, amenities, room comfort and front desk staff. We will share your comments with our team. We … Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewVery comfy and clean! Great amenities and location!
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Dear Amanda, Thank you for taking the time to leave a review about your stay! We are glad to hear you had a good time and appreciated our location, amenities, room comfort and cleanliness. We'll share your comments with our team. We look forward to your next visit! Warm regards, Val
Dear Amanda, Thank you for taking the time to leave a review about your stay! We are glad to hear you had a good time and appreciated our location, amenities, room comfort and cleanliness. We'll share your comments with our team. We… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewLocation was very good.
We paid for a suite, the room only had one single sofa, other then the bed to sit on. I agreed that the bed sheets will not be changed each day, for environmental reasons, as a result, I had not been provided any service to the room, not cleaning services, no coffee corner fill out, nothing, the room was never cleaned over the whole stay we were there (3 nights) For that price, I expected much more.
Hi Dafna, Thank you for taking the time to leave us a review, we appreciate your honest feedback on your stay with us. Upon reviewing this issue further, we can see that you selected the "no service" housekeeping option on the registration form. As an environmentally conscious hotel, we offer guests the choice of opting in or out of housekeeping services. For each day a guest declines service (excluding check-out day), they receive a $5 food voucher to be used at the Banff Park Lodge restaurants as a token of appreciation for helping us reduce our environmental impact. Our front desk is operational 24/7 and our agents are always happy to provide assistance. We recommend reaching out to the front desk in future with any questions or concerns regarding your stay. Despite this, we hope you still had a wonderful time exploring Banff and the beauty of the Canadian Rockies. Warm regards, Maddy Guest Services Supervisor
Hi Dafna, Thank you for taking the time to leave us a review, we appreciate your honest feedback on your stay with us. Upon reviewing this issue further, we can see that you selected the "no service" housekeeping option on the r… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewBought our breakfast just up the road
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Thanks for taking the time to leave us a review, Catherine! We're delighted to hear that you enjoyed your stay with us and would love to welcome you back to Peaks the next time you visit Banff! Warm regards, Maddy Guest Services Supervisor
Thanks for taking the time to leave us a review, Catherine! We're delighted to hear that you enjoyed your stay with us and would love to welcome you back to Peaks the next time you visit Banff! Warm regards, Maddy Guest Services Superv… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewIt’s absolutely pristine, and modern, and located super centrally. What it lacked in amenities (i.e. restaurant, pool etc), it provided very easy access to through its sister hotel opposite. We made good use of the car park, communal tea room and laundry facilities. It was so comfortable.
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Hi Yansé, Thank you for your very kind response. We are glad to hear you enjoyed your stay, and we hope our services contributed to making your experience in Banff unforgettable. We look forward to welcoming you back should you choose to return and explore more of the beautiful sights Banff has to offer. Best regards, The Peaks Hotel and Suites team
Hi Yansé, Thank you for your very kind response. We are glad to hear you enjoyed your stay, and we hope our services contributed to making your experience in Banff unforgettable. We look forward to welcoming you back should you choose to r… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewLocation, calm & peaceful
Nothing
Dear Jenny, Thank you so much for giving us a 10 out of 10! We're thrilled to know you had such a positive experience during your stay at The Peaks Hotel & Suites. While we didn’t receive any written comments, your rating speaks volumes, and we’re truly grateful for your support. Should you ever wish to share more about what you enjoyed or any suggestions for how we can make future stays even better, we’d love to hear from you. We hope to have the pleasure of welcoming you back to Banff soon! Warm regards, Lalanie C. Front Office Manager
Dear Jenny, Thank you so much for giving us a 10 out of 10! We're thrilled to know you had such a positive experience during your stay at The Peaks Hotel & Suites. While we didn’t receive any written comments, your rating speaks v… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewGreat location, excellent size rooms.
Not having it's own pool or hottub, but did jabe access to amenities across the road
Dear Celeste, Thank you for taking the time to share your feedback. We genuinely value input from our guests, as it helps us continue to improve and ensure a memorable experience for everyone who stays with us. We’re sorry to hear that the location of our facilities being across the road at our sister property, the Banff Park Lodge. Your comments have been shared with our management team, and we’re actively exploring ways to enhance this aspect of our guest experience. We’re pleased to know that, despite this, you enjoyed other parts of your stay. We’d love the opportunity to welcome you back and show you the improvements we’re working on. We hope to see you again soon. Warm regards, The Peaks Hotel & Suites Team
Dear Celeste, Thank you for taking the time to share your feedback. We genuinely value input from our guests, as it helps us continue to improve and ensure a memorable experience for everyone who stays with us. We’re sorry to hear that th… Show more