Reviews of MTN House By Basecamp 4 stars
1 Silvertip Trail, T1W 2Z7 Canmore, Canada
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat location Very clean and comfortable beds
We were very disappointed that the spa was not finished as we were given an estimated month of July and we had our daughter’s wedding at the end of August!
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery beautiful place to stay in.
No swimming pool
We’re grateful you stayed with us and hope your time in Canmore was memorable. Looking forward to seeing you again in the future!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe MTN House is a gorgeous, new hotel surrounded by beautiful views. The staff were amazingly friendly and helpful. The rooms have such lovely attention to detail, from the Canadian Rockies postcard on display (that you can take) to the wooden laser cut room service placards as well as the soaps which were all made locally. The restaurant was very delicious although we only went for breakfast and the waitstaff were attentive and kind. I would definitely recommend staying here. It's so convenient and cozy!
This did not affect us, but the hotel is currently (August 2025) constructing what looks to be a stunning new spa area. They do warn about potential noise. Shower pressure is weak, which seems to be the fault of the shower head design itself. Probably could be fixed easily!
Thank you so much for sharing such a thoughtful review! We’re thrilled you enjoyed the little details in the rooms, as well as the breakfast experience in Rhythm & Howl. Our team takes pride in bringing local touches into everything we do, so it’s wonderful to know those stood out to you. We’ll also be sure to pass along your note about the shower head design so we can look into improvements. We hope you’ll be back to experience the new spa once it’s complete—it’s going to be something special!
Thank you so much for sharing such a thoughtful review! We’re thrilled you enjoyed the little details in the rooms, as well as the breakfast experience in Rhythm & Howl. Our team takes pride in bringing local touches into everything we … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewModern and spacious. Room was very clean
Man at the front desk was not too friendly, like he didn’t want to work there when we arrived to check in.
Thank you for highlighting both the positives of your stay and where we can do better. While I’m glad you enjoyed the comfort and cleanliness of your room, I’m sorry that your arrival experience fell short. We’ll be addressing this with our team to ensure friendlier and more accommodating service moving forward.
Thank you for highlighting both the positives of your stay and where we can do better. While I’m glad you enjoyed the comfort and cleanliness of your room, I’m sorry that your arrival experience fell short. We’ll be addressing this with our… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNew and clean
We rented a loft which did not cool down. We were told that there would be construction but what we were not told is that it would start before 7 am (seems construction is priority over the guests).
I’m glad you found the loft new and clean, though I’m sorry your stay didn’t meet expectations. The early construction noise and cooling challenges are not what we want for our guests, and I truly apologize. We’ll take this to heart and work on improving both communication and comfort moving forward.
I’m glad you found the loft new and clean, though I’m sorry your stay didn’t meet expectations. The early construction noise and cooling challenges are not what we want for our guests, and I truly apologize. We’ll take this to heart and wor… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewEverything was ok
Way over priced
Your kind feedback means a lot to us — thank you for choosing MTN House. We look forward to seeing you again soon!
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewThe property had a nice decor and clean too. The bathrooms are also spacious and modern. Excellent parking facilities just outside the property
Thank you for sharing your experience! We’re so glad you enjoyed the décor, spacious bathrooms, and convenient parking. It’s wonderful to hear you had such a comfortable stay, and we’d love to welcome you back the next time you’re in Canmore.
Thank you for sharing your experience! We’re so glad you enjoyed the décor, spacious bathrooms, and convenient parking. It’s wonderful to hear you had such a comfortable stay, and we’d love to welcome you back the next time you’re in Canmor… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWonderful location, wonderful room, wonderful service. Cannot ask for anything better.
Nothing
Thank you so much for the kind words! We’re delighted to hear that the location, room, and service all came together to make your vacation special. That’s exactly what we love to create for our guests, and we’d be thrilled to welcome you back anytime.
Thank you so much for the kind words! We’re delighted to hear that the location, room, and service all came together to make your vacation special. That’s exactly what we love to create for our guests, and we’d be thrilled to welcome you ba… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewWell decorated, friendly staff, good location (close to downtown Canmore with short drive).
No one vacuumed the elevator floors our entire 5 day stay, few areas in the hallways that could’ve been cleaner.
Thank you for sharing your experience with us. We’re so glad you enjoyed our décor, welcoming team, and convenient location. We also appreciate your feedback about the cleanliness in the hallways and elevator — that’s not the standard we aim for, and we’ll be addressing this with our team right away. We hope to have the chance to welcome you back for an even smoother stay next time.
Thank you for sharing your experience with us. We’re so glad you enjoyed our décor, welcoming team, and convenient location. We also appreciate your feedback about the cleanliness in the hallways and elevator — that’s not the standard we ai… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewComfy Beds and hot tub was great and overall good location nearby restaurents etc. Front desk staff was great and friendly and helpful!
Missing Swimming Pool, Restaurent staff needs to be friendly with guests and delay service even for a beer have to wait for 15 min.
Thank you for staying with us and for highlighting our comfy beds, hot tub, and helpful front desk team — we’ll be sure to pass along your kind words. We’re sorry to hear about your experience in the restaurant and the delay in service. Your feedback is really valuable, and we’ll be reviewing it with our team to ensure smoother, friendlier service moving forward. We hope to welcome you back for an even better stay next time.
Thank you for staying with us and for highlighting our comfy beds, hot tub, and helpful front desk team — we’ll be sure to pass along your kind words. We’re sorry to hear about your experience in the restaurant and the delay in service. You… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNice rooms
The water took forever to get hot, the rooms were really awkward and weirdly planned out. The distance to Canmore was far and the staff weren’t very friendly. The contactless check out takes away from the personal interaction and support.
Thank you for sharing your experience with us. While I’m glad to hear you enjoyed the rooms, I’m truly sorry to learn that other parts of your stay fell short of expectations. Your feedback about the water, room layout, and our service is taken to heart and will be reviewed with our team. We understand not everyone prefers contactless check-out, and we’ll continue to balance convenience with personal touches. We appreciate your honesty and hope you’ll give us another chance to provide a more seamless and welcoming stay.
Thank you for sharing your experience with us. While I’m glad to hear you enjoyed the rooms, I’m truly sorry to learn that other parts of your stay fell short of expectations. Your feedback about the water, room layout, and our service is t… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewThank you for staying with us! We’re so happy to hear you enjoyed the location, service, and a comfortable night’s rest in our rooms. Nothing makes us happier than knowing our guests leave feeling relaxed. We’d love to welcome you back again soon!
Thank you for staying with us! We’re so happy to hear you enjoyed the location, service, and a comfortable night’s rest in our rooms. Nothing makes us happier than knowing our guests leave feeling relaxed. We’d love to welcome you back agai… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat location, convenient and well maintained property and rooms.
Restaurant. Menu needs attention including quality of food.
Thank you for staying with us and for sharing your feedback. We’re so glad you enjoyed our location and well-kept property. I truly appreciate your comments about the restaurant menu and food quality — feedback like this helps us improve, and I’ll be sure to share it with our team. We hope to welcome you back again soon for an even better experience.
Thank you for staying with us and for sharing your feedback. We’re so glad you enjoyed our location and well-kept property. I truly appreciate your comments about the restaurant menu and food quality — feedback like this helps us improve, a… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBig rooms Amenities Comfortable Contactless check in and check out Got sister mountain view Playpen was provided
Fridge dint work too well We requested to check out half an hout late but was straight up denied
Thank you for sharing your experience with us. We’re so glad you and your family were comfortable and enjoyed the spacious room, amenities, and the beautiful Mountain view. We’re truly sorry to hear about the fridge and that we weren’t able to accommodate a later checkout this time. We always try our best to accommodate as many late check outs as possible, however occasionally have to deny some to ensure we can flip the rooms in time for our guaranteed check in time. Your feedback is important and helps us improve — we hope we’ll have the chance to welcome you back for an even smoother stay.
Thank you for sharing your experience with us. We’re so glad you and your family were comfortable and enjoyed the spacious room, amenities, and the beautiful Mountain view. We’re truly sorry to hear about the fridge and that we weren’t able… Show more