A youthful vibe. Good drinks.

Stayed in July 2025

The washroom is too small and hand wash sink is in the room...

Each and every part of the hotel is very well finished

Stayed in June 2025

The bed was a little too soft for me. However, this was immediately sorted by the staff and was much better.

The hotel has a quirky vibe, which I loved. The lobby / bar area has a very relaxed feel and has lots of games - giant connect 4, jenga, noughts and crosses, to name a few. We loved playing these and watching other people enjoying them. The gym facilities were excellent for a hotel gym. I was impressed that they had peloton bikes

Stayed in May 2025

IT WAS OK.

Stayed in April 2025

The jets weren’t working in the hot tubs unfortunately but they were still hot. The beds were a bit uncomfortable. Just on the firmer side. My partner and I tossed and turned a bit more than normal.

Great aesthetic! The vibe is beautiful! Love the welcome drinks, the games and lots of lounge space with games. Rooms are very well decorated!

Stayed in April 2025

Nothing

Rooms and vibe of the hotel are really unique. The kids loved it.

Stayed in April 2025

The hotel bar was often littered with glassware and dirty dishes, making it difficult to enjoy the space that they clearly worked hard on making a 'stay-a-while' lounging spot for guests. The bar staff were often times chatting, or otherwise not busy, leaving zero excuse for the state of the common area. I approached one of the staff members on multiple occasions and she seemed pretty inconvenienced by my reasonable request to bus areas that we wanted to sit and visit. We left skiing one morning and there was a literal empty carton of milk (likely from a guest with small children) sitting on one of the side tables. When we returned, said milk jug was still there. My only other issue was the "movie night" they host on Thursdays. The entire lobby was subjected to it, without leaving any space for guests wanting to sit and visit. The volume was shockingly loud, using a large speaker system they set up in addition to the built in audio system. I should note that I'm a DJ, and thusly, pretty desensitized to noise - so when I say it was too loud, it holds water. I felt so lame having to be 'that person', asking them to turn it down, but it was so insane that the choice was that, or leave the hotel to have drinks elsewhere. We really wanted to chill in the cool space we were paying to experience which I don't feel is a lot to consider on their behalf. Few oversights. Very fixable.

Very mid-mod stylized boutique with great overall design aesthetic. The rooms are cute and cozy. I loved the small housekeeping cabinets on each floor that had backup towels and toiletry items for grabs, short of having to call the front desk. The welcome drinks were also a great touch.

Stayed in March 2025

None

Very cozy.

Stayed in March 2025

Staff not frinedly

Room condition

Stayed in January 2025

The english man working at the bar was not friendly and we ended up going elsewhere for drinks

The rooms, lobby, hot tub and most of the staff were excellent

Stayed in January 2025

No water pressure and it was hard to get a warm shower in the morning. Bed was quite hard and not very comfortable but I appreciated the set-up and use of space in the room.

Cool vibe on the main floor lobby and I liked the overall design of the room. Staff was helpful when there was only one bike left and went and found us a second one so we could ride around town together.

Stayed in August 2024

Pillows and bed were not the most comfortable, but everything else was A+.

Great food, fun and inviting atmosphere, modern, beautiful rooms and great service.

Stayed in June 2024

The size of the rooms are tiny and the bathroom doors are transparent. It isn't a good idea to stay here if you're traveling with older kids and sharing a room.

I liked the cleanliness of the hotel as it was brand new. The location is outside of city center but it is so easy to call a cab. We were told there is a shuttle that comes to the gas station next door that takes you to the city center for a nominal fee. We didn't use it but saw it a few times.

Stayed in June 2024

We paid for a Mountain View but got a brick wall view. We spoke to the manager who did upgrade us to the larger family room which was very nice. Welcome drinks could be better.

The decor and the vibes. Good food

Stayed in May 2024

This may seem like a small thing to most people, but I didn’t like that the King rooms only had beds which were accessible on 1 side. This meant I had to climb over my partner in the middle of the night to get to the bathroom. The rooms are also super small, but this was okay as we were out in the mountains all day.

The property atmosphere was great! Very geared toward the traveller who appreciates a nice lobby bar and social setting. They had live music and lots of people enjoying after hike beers by the pool.

Stayed in May 2024

We could have been stayed longer

Super comfy beds - we dozed off right away Super cute room Super spacious and clever use of space Superb Mountain View Super thoughtful lounge facilities and arrangement

Stayed in August 2025

Parking is tight, have a car so no problem. Might be more difficult for larger vehicles or trucks.

Super cool design, very thoughtful and welcoming

Stayed in July 2025

I told them about overcharging for extra vehicle but didn't get credit back. Washroom had no showergel.

Stayed in March 2025

The location obviously isn't the best in Banff, but it is easy enough to walk, drive, or bus to get to the main downtown area for shops and restaurants.

The new Moxy hotel is a great place to spend the weekend in Banff. We loved the heated outdoor pool and the bar/lounging area in the lobby. The gym was great (with peloton). Very dog friendly!

Stayed in March 2025

Newly renovated concrete building. Sound echoes from hearing people snoring below you to the 20 people partying till 6am in your family suite it was nearly impossible to sleep at night. The king size bed mattress topper couldn’t be harder, hope you’re not a side sleeper.

Nice lobby and reception with live music Saturday night. Very welcoming.

Stayed in January 2025

The live and busy atmosphere was awesome

Stayed in January 2025

Rooms are extremely small . It’s like a trailer feeling . Not enough for 4 ppl . There was no room to walk. Washroom was extremely compact . No space to change . Toilet flush was not working . It’s was extremely bad experience.

Hot tub was good experience and having games played in the lobby

Stayed in November 2024

Everything was great

Clean hotel and very friendly staff.

Stayed in November 2024

The room. Also there wasn’t a proper restaurant but just a food truck. On vacation you want to eat at a nice restaurant and not from a food truck.

The location was very inconvenient compared to other hotels that we moved to after the first night at Moxy. The room was like a dorm room with no shelves or dresser to keep your clothes in. No coffee maker or kettle in the room. The bathroom door was flimsy with no privacy from your partner. The bed was uncomfortable with no side table to keep your things on. Overall not a place that I would stay in.

Stayed in August 2024