Reviews of Merit Hotel & Suites 3 stars
8200 Franklin Avenue, T9H 2H9 Fort McMurray, Canada
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWell kept and welcoming.
Dear Robbie, Thank you so much for your kind words! We're glad to hear you found the place well kept and welcoming. We hope to host you again soon! Best Regards, Pearl Andales Front Office Manager
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewNice sized room on the 3rd floor. Quiet air-conditioner. There is a very comfortable easy chair to relax in as well as an office chair and desk. Our room had two sinks. One in the bathroom and one in the main area. The mini fridge ran quietly as well. Also, housekeeping did a quick refresh every day. Everything was kept clean and tidy. Lots of on-site parking and an underground parkade as well. We were visiting relatives in town and the location of this hotel works for us for a convenient location.
There is no breakfast on offer at the hotel, but there is an attached restaurant.
Thank you for your feedback. Your feedback helps us improve and we look forward to serving you again soon!
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewRoom was comfortable. Well equipped fitness room.
Shower did not work well. Dead->bolt on door did not work. Missing weights and not enough towels in the fitness room.
Thank you for your feedback. We're sorry to hear about the issues with the shower and the fitness room amenities. Your feedback helps us improve, and we appreciate you bringing this to our attention. We look forward to serving you again soon!
Thank you for your feedback. We're sorry to hear about the issues with the shower and the fitness room amenities. Your feedback helps us improve, and we appreciate you bringing this to our attention. We look forward to serving you again… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewThe staff were very polite and assisted with all customer worries. Rooms were clean and location was very strategic aswell. Nice experience and would recommend.
The location was very strategic and accessible. And the staff were awesome.
Hello Ronald, Thank you for taking the time to write us an amazing review. We are pleased that you had an enjoyable stay in our hotel and I shall share with my team. We are fortunate and proud to have a team member who care for our valued guests.
Hello Ronald, Thank you for taking the time to write us an amazing review. We are pleased that you had an enjoyable stay in our hotel and I shall share with my team. We are fortunate and proud to have a team member who care for our valued g… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewClean and quiet
Beds were not comfortable
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience. Your feedback truly means a lot to us, and we’re so happy we could meet your expectations. We look forward to serving you again soon! Mary Ann M.
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience. Your feedback truly means a lot to us, and we’re so happy we could meet your expectations. We look forward to serving you again soon! Mar… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewLocation fine. Price fine
First room tv remote did t work, and smoke detector was beeping. Second room the heater clicked on and off every 10 seconds. Thermostats was unresponsive. Coffee station had no crème or sugar. Limited parking near the room. Continatal breakfast was not available until after 7:30.
Dear Joseph, Thank you for your feedback. We're glad to hear that the location and price met your expectations. We sincerely apologize for the inconveniences you experienced during your stay. We understand the frustration caused by the TV remote not working and the smoke detector beeping in the first room. We also regret the issues with the heater and thermostat in the second room. Additionally, we apologize for the lack of cream and sugar at the coffee station and the limited parking near your room. We’re also sorry that the continental breakfast wasn't available earlier. Your comments are important to us, and we'll make sure to address these issues with our team to ensure a better experience for future guests. Thank you for bringing them to our attention, and we hope to have the opportunity to welcome you back in the future. Best Regards, Pearl Andales Front Office Manager
Dear Joseph, Thank you for your feedback. We're glad to hear that the location and price met your expectations. We sincerely apologize for the inconveniences you experienced during your stay. We understand the frustration caused by th… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReal value for money, clean and functional
Nothing
Dear David, Thank you for your feedback! We are delighted to hear that you found our property to offer real value for money and that it was clean and functional. Your satisfaction is very important to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Best regards, Pearl Andales Front Office Manager
Dear David, Thank you for your feedback! We are delighted to hear that you found our property to offer real value for money and that it was clean and functional. Your satisfaction is very important to us, and we appreciate you taking the t… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewHall
Front dest
Dear Johanna, We sincerely appreciate the time you took to review our hotel after your recent stay. Your feedback is valuable to us as we make service improvements along the way. We hope to welcome you back in the near future. Best Regards, Pearl Andales Front Office Manager
Dear Johanna, We sincerely appreciate the time you took to review our hotel after your recent stay. Your feedback is valuable to us as we make service improvements along the way. We hope to welcome you back in the near future. Best Reg… Show more
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewIt was ok,
Very few choice’s
Dear James, Thank you for sharing your feedback with us! We are constantly working to enhance our offerings. Your input is valuable to us as we explore ways to provide more choices in the future. We hope to have the opportunity to welcome you again soon and provide an even better experience. Best Regards, Pearl Andales Front Office Manager
Dear James, Thank you for sharing your feedback with us! We are constantly working to enhance our offerings. Your input is valuable to us as we explore ways to provide more choices in the future. We hope to have the opportunity to welcom… Show more
Reviewed: 13 December 2024 · Stayed in October 2024
Verified reviewReviewed: 6 December 2024 · Stayed in November 2024
Verified reviewReviewed: 30 October 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewReviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 27 September 2024 · Stayed in September 2024
Verified reviewGreat customer service, friendly staff.
Dear Joleyne, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that our staff made a positive impression. We truly appreciate your feedback and look forward to welcoming you again soon! Best regards, Pearl Andales Front Office Manager
Dear Joleyne, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that our staff made a positive impression. We truly appreciate your feedback and look forward to … Show more