Reviews of Burnaby Metrotown Cozy 3 Bedroom Suite
Vipond Place, V5J 1K7 Burnaby, Canada
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Reviewed: 9 October 2024 · Stayed in October 2024
Verified reviewRichard is a very dishonest guest. He did not personally stay at the suite, and made excuses for his father-in-law’s friends who stayed and broke a desk in the suite. While our management already went above and beyond to serve his friends during their stay, including providing early check-in and extra bedding, he provided this retaliatory review just because we raised his friends broke the desk. Please be very careful if you ever receive a booking from this guest, as they will break things and blame the property instead to avoid their responsibility. I’ve already submitted a request to Booking.com to block this guest in the future.
Richard is a very dishonest guest. He did not personally stay at the suite, and made excuses for his father-in-law’s friends who stayed and broke a desk in the suite. While our management already went above and beyond to serve his friends d… Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 September 2024 · Stayed in September 2024
Verified reviewReviewed: 6 August 2024 · Stayed in July 2024
Verified reviewPlace is spacious and has everything one needs. Everything as advertised. 15 min walk from big shopping mall and metro station.
I wouldn't recommend to stay here with smaller kids, as owners, who live right upstairs, are very sensitive with the noise (including day hours). We've been threatened to be thrown out of the property
Hi Natalia, thank you for your review and we are sorry about your negative experience with smaller kids. We have welcomed countless families with small children in the past and have never had concerns with other guests. Your children were repeatedly running and shouting inside the suite, playing with our spring door stoppers and with our building facilities. For safety, our staff tried to communicate our concerns to you multiple times, but unfortunately the behaviour did not stop so our management referred you to the appropriate Booking.com policies which are Booking.com’s guidelines that may involve potential cancellation of the booking, not ours. While we strive to create a welcoming environment for all guests, all involved parties are expected to follow Booking.com and the property’s policies to ensure the safety and peaceful enjoyment of our guests, hosts, and neighbors. We thank you again for cooperating with these terms since our management communicated these to you. Our team will also aim to improve our guest communications in the future, and appreciate your feedback to us. Kind regards, Burnaby Metrotown Cozy 3 Bedroom Suite.
Hi Natalia, thank you for your review and we are sorry about your negative experience with smaller kids. We have welcomed countless families with small children in the past and have never had concerns with other guests. Your children were r… Show more
Reviewed: 12 April 2024 · Stayed in April 2024
Verified reviewI like it very much
Great location, easy to access, clean, comfortable and friendly hoster
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewReviewed: 24 July 2023 · Stayed in July 2023
Verified reviewEasy accessibility and clean and safe area. My son urged me to give a good review!
Thank you for the awesome review, Vivien! Glad you and your family enjoyed the stay and hope to welcome you again in the future! Qi Metrotown Cozy 3 Bedroom Suite in Burnaby