Pillows were foam and uncomfortable. After letting the hotel know, replacement pillows (which were comfortable) were provided the same day I made the request.

Room was definitely unique, and very nice and clean. Bed was comfortable. The hotel (Adam in particular) was very accommodating and helpful in informing us about Montreal. Loved the complimentary morning croissants, orange juice, and cappuccinos!

Stayed in August 2025

Hotel Kutuma was a very nice boutique hotel, Located in a good area in Montreal. The staff was friendly and helpful, hotel was clean with very comfortable bed. The bathroom was modern and very clean.

Stayed in August 2025

Nothing

Staff went beyond what was asked, SUPER FRIEND POLITE ALWAYS THERE TO HELP, accommodation fantastic. I would absolutley stay again. Thank you to the awesome absolutely wonderful people that make this establishment run as wonderful as they all do. Thank you, thank you. Sending much ❤️

Stayed in August 2025

Very friendly welcome. Staff consistently pleasant and helpful up to goodbye. Way above and beyond.

Stayed in August 2025

Clean, spacious and comfortable

Stayed in August 2025

It's not downtown but easily reachable.

Place was super clean, the staff was very friendly and helpful. Fantastic place.

Stayed in July 2025

The only thing that maybe problematic was the lack of a lift.

Very comfortable with good amenities.

Stayed in July 2025

It was easy to access and in a great location. Room was cute and met our needs!

Stayed in May 2025

Maybe my only minor critique is that there is no lift

The entire suite was absolutely stunning from the sunken yub to the lit up king bed to the newly renovated bathrooms

Stayed in May 2025

The room had sliding doors to a balcony but no view from windows. Very little common space beyond the room. Perfect for one person, a little tight with two.

We loved the quiet room in a convienent location. The staff was exceptional and the Valet service was easy and worth the $

Stayed in May 2025

Nothing bad to say!

Location was perfect. Staff went above and beyond to accommodate. Family owned and you could feel that in how hospitable the entire staff was. We will definitely be back!

Stayed in May 2025

Nothing.

It was an very pleasant stay. Each member of the staff was kind, helpful and considerate. The room was clean and well appointed.

Stayed in May 2025

Everything was good, though I did have to go up several flights of stairs to get to my room. (not an issue for me)

Great location and friendly, helpful staff. There are a lot of cafes nearby, it's near Mont Royal and there is a metro station nearby.

Stayed in March 2025

Great decor, friendly and helpful staff, comfy room with great amenities

Stayed in February 2025

Not a fault of the property, it is an older, boutique style building and the doors/walls aren't soundproofed. But there seems to be an epidemic with travelers in hotels. I've been in so many hotels this past year alone, and it's troublesome how many guests seem to think that they are the only guests of the hotel, on that floor or in that section. They come and go at all hours, carrying on loud conversations and slamming hotel doors behind them. I was woken from my sleep on couple of occasions during my stay (1am and 3:30am). Perhaps adjusting the tension on the doors, if possible, might prevent the insensitive guests from slamming them as they enter and exit might help.

Outstanding staff! Upon check in, during stay, right up to the check out, a pleasure to meet the staff. Very helpful in attending to minor glitches during stay. Made me feel very welcome. I always like having a home away from home, so a kitchenette and all the extra touches (toiletries, robes etc), were most appreciated. A great location to access many points in town by foot or to access public transportation. And an onsite restaurant (but I did not have a chance to try on this occasion).

Stayed in February 2025

Everything was great. There were some movement upstairs above me the second night I was there, but it didn't last too long. It sounded like someone was moving furniture.

The room was magnificent and they accommodated an early check in. The front desk was so warm and friendly and charming. I know where I will stay the next time I come to Montréal.

Stayed in January 2025

Nothing, everything was good

The room was very spacious, comfortable and clean. The staff was very friendly, considerate and helpful. They helped me carry my personal luggage to the room upstairs and gave a map of Montréal. There were some recent touristic guides (Routard, Petit Futé…) to consult which helped finding adresses in the city. There is an excellent Ethiopian restaurant right in the hotel downstairs, called Le Nil Bleu. Very good food.

Stayed in November 2024

Nothing

Loved everything but the cleanliness and service was outstanding.

Stayed in October 2024

Nothing

excellent place as descibed in the offer and great location a bit away from the noise but still close to lively Montreal

Stayed in October 2024

Nothing, I loved the entire experience.

INCREDIBLE, INCREDIBLE staff! Very friendly and accommodating. The room was small but very cozy and had everything necessary for a 5 night stay. Comfy bed and great bathroom! The restaurant downstairs is delicious and gets quite busy so make a reservation if you're planning to eat in. GREAT location, not overly touristy you get a real sense of the local culture and lifestyle. Very walkable to lots of places of interest. Great value would definitely stay here again!

Stayed in July 2024

They inform you clearly there is no elevator. While it’s not a huge problem as there’s four floors max, it can be a challenge for certain people. Again the staff take care of your luggage though so they really help make up for it. Also there is no onsite parking, they offer valet services but there is also a garage very close to hotel on Rue Berri so again not a dealbreaker all, just something to keep in mind.

Amazing hotel room, clean and with all the amenities one could ask for (we stayed in the penthouse suite, which was quite affordable for being so luxurious). The location is very close to many restaurants and shopping within walking, but also close to the Sherbrooke Metro for further travel. Made it very easy to explore Montréal with using public transit. What really makes this hotel special is the outstanding staff; always willing to help and so friendly and accommodating. They take care of your luggage and inspect the room again before you enter. Everything was pristine!

Stayed in September 2024

Nothing

The space and location

Stayed in September 2024

Some people may complain about the lack of elevators at the property, but the hotel offers assistance 24/7 to move your bag up and down the stairs. I certainly didn't mind as honestly I can use the exercise that going up and down stairs provides. I found the TV a little difficult to figure out, but really don't spend much time watching.

The people at this hotel and also the restaurant work very hard to make you feel at home and are always asking if you need anything and offering coffee. The cleaning staff is also very thorough and hard working. Le Nil Bleu which is the associated restaurant serves high quality Ethiopian Cuisine. The flavors brought back the good memories of my time in East Africa in neighboring Sudan, and they have full understanding of the challenges that nations face in that part of the world. They also have umbrellas available for clients in rainy weather. They are also ready with suggestions on how to make your daily adventures run smoothly with local transit options.

Stayed in September 2024

I was greeted at the door by Adam, who was very friendly. The room was beautiful and very comfortable. There are plenty of great little shops and restaurants close to the hotel. I felt very safe in my room and when I walked back to the hotel by myself after dark. This was one of my favorite places to stay in. I would definitely recommend it!

Stayed in August 2024