Breakfast good. Dinner was great

Stayed in August 2025

None

The staff is very friendly and the location is very good. It is clean and comfortable

Stayed in June 2025

nothing

great location

Stayed in January 2025

Parking was tricky and the breakfast was not great. The coffee was cold, the yogurt was warm and the fruit was mushy.

Clean and very very nice staff!!!

Stayed in October 2024

The breakfast was good, but it could have been presented a bit nicer. For instance, no spoons to eat your boiled eggs. A bit more thought would have been nice for a hotel of this price. I did not like the large number of unusual emails from the hotel (through booking.com). At the end I sent an email questioning the hotel if it did indeed receive my recommendation - I started getting nervous about being a victim of fraud. Unfortunately, I never received a reply. But finally everything worked out.

Fantastic location, and not the usual (boring) hotel chain setting.

Stayed in October 2024

Few options at breakfast

Location, nice room

Stayed in September 2024

Breakfast was very poor, far away from 5* hotel; cheap French brandy served and priced as if it was French cognac; underground parking space not available - offered a reserved back alley parking instead

Location is very good, very clean place, polite staff, dinner menu was good and food was great - many thanks to the chef;

Stayed in August 2024

Bit of snafu in that Booking confirmation was for room with king bed & pullout couch (2 beds). Actual room had no pullout couch. Staff brought in rollaway & worked hard to help accommodate. But bit of a bummer way to begin the stay.

Location! Breakfast. Staff.

Stayed in July 2024

See above re the breakfast

Breakfast was the only thing I thought was not up to standard. There was no cooked breakfast options. The options for cereal etc was very limited.

Stayed in June 2024

Standard corporate hotel feel with no personality.

It's a clean and comfortable stay for the money. It was a well-equipped gym, but the steam room was broken the last two times I stayed there.

Stayed in March 2024

No fridge in room for milk

Limited choice for breakfast no cooked available

Stayed in January 2024

Breakfast could’ve been better

Clean and comfortable

Stayed in January 2024

As mentioned above

Breakfast was ok. However on the weekend no ordinary brown bread, no fruit at all, no basic black tea bags. Minimal offerings

Stayed in November 2023

The balcony

Great hotel, so nice people, breakfast ok, very good situation in the city, bed very confortable, bathroom perfect. We loved our stay there <3

Stayed in October 2023

Area around hotel noisy no view and a little acary

Adequate rooms. Recently done and modern

Stayed in September 2023

— The included breakfast was quite limited - especially given the price paid. Further, the first morning there was no milk for cereal or cream for coffee. — On a related note, one morning the breakfast was quite busy and ran out of breakfast item such as yogurt and coffee and it seemed that the front desk person was also the breakfast attendant -- and perhaps the only staff on site — slowing down the process of getting breakfast items restocked.

Room and location were great.

Stayed in August 2023

Nothing as such, is next to a busy road

Great location for our needs, clean and upmarket rooms

Stayed in August 2023

Everything was great. The only small issue was that the shower was very slippery and there was no anti-slip mat. However, we never reported our concern to the front desk, so maybe they had something available if we had asked.

Comfortable spacious rooms. Located in a quiet(er) hipster neighborhood and across the street from the river and its pedestrian walkway. The staff is very friendly and helpful.

Stayed in June 2023

we didn’t get free parking because we didn’t book directly through the hotel. the lighting was not good in the bathroom and the tub was slippery. there was no bold coffee choices and real cream in the fridge would have been good. the breakfast was mediocre.

The location and the size of the room.

Stayed in June 2023

Prefer a firmer mattress. Prefer kingsize

Breakfast was good. Location excellent

Stayed in June 2023

Great location a short walk from the river and city centre. Neat quiet hotel. Spacious lounge for breakfast.

Stayed in April 2023

- No fridge - No hot water jug in room - TV with fireplace screen instead of a real fire place

- Well situated

Stayed in December 2022

The outside doors and windows in our room need maintenance. The breakfast pastries looked very good, but they were stale. Small issues that did not diminish the experience, but you asked!

The hotel has a boutique luxury, yet personalized feel. The front desk manager was very friendly and professional. The room and deep bathtub were very nice. It was quiet for a downtown location. The Continental breakfast exceed expectations. Awesome location in the heart of Kensington.

Stayed in December 2022

more TV channel options needed

the cleanse, and not a large facility.

Stayed in December 2022